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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

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  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Daily Mix Lists Not Populating

Operating Spotify via Apple device and Windows OS -- Why are my "Daily Mix" playlists not showing up? I addded nearly 80 different groups when I signed up, I received 6 "Daily Mix" playlists, which were all quite excellent (props to the algorithm). H...

  • Newbie
  • Operating Spotify via Apple device and Windows OS -- Why are my "Daily Mix" playlists not showing up?  I addded nearly 80 different groups when I signed up, I received 6 "Daily Mix" playlists, w...
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Spotify PC, Android and Web Player don't play the same song

PlanPremiumCountryIndonesiaDeviceMoto Z PlayOperating SystemWindows 8 My Question or IssueSpotify for PC, Android and Web Player doesn't play the same song when i click on a song. I've reinstalled Spotify for Android and PC, already cleared the cache...

  • Newbie
  • Plan Premium Country Indonesia Device Moto Z Play Operating System Windows 8   My Question or Issue Spotify for PC, Android and Web Player doesn't play the same song when i click on a ...
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Podcasts Not Playing

PlanFreeCountryUSADeviceGalaxy S10Operating SystemWindows 10 My Question or IssueHia, so I have been having a problem for a long time where whenever I go to play a podcast, nothing plays. Furthermore, whenever I try to go and view the episodes of a p...

  • Newbie
  • Plan Free Country USA Device Galaxy S10 Operating System Windows 10   My Question or Issue Hia, so I have been having a problem for a long time where whenever I go to play a podcast, n...
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[Desktop][Connect] Spotify doesn't open

So since i reinstalled windows on my pc spotify simply doesn't open anymore, i already reinstalled, done a clean installation, done a safe boot start, reinstalled with restarting the computer and still nothing, honestly i tried everthing that i saw o...

  • Casual Listener
  • So since i reinstalled windows on my pc spotify simply doesn't open anymore, i already reinstalled, done a clean installation, done a safe boot start, reinstalled with restarting the computer and sti...
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  • Connect
    Desktop
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Local Files Bugged

Just put a couple local files on spotify, they normally work fine, but these ones didn't. The lyrics are super quiet, extremely distorted, and barely recognisable as English. It is not an issue with the file, as i tried with multiple versions of the ...

  • Newbie
  • Just put a couple local files on spotify, they normally work fine, but these ones didn't. The lyrics are super quiet, extremely distorted, and barely recognisable as English. It is not an issue with ...
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Solved!!Superuser Contribution Your Library : Albums not showing

Premium: Family PlanWindows 7Version: 1.1.9.383.g9f48828e The below problem started happening with the last update. When Songs are saved to "Your Library", I can see Songs, but when I go to Albums ... nothing. It just says "Your favorite albums will ...

  • Roadie
  • Premium: Family Plan Windows 7 Version: 1.1.9.383.g9f48828e   The below problem started happening with the last update.   When Songs are saved to "Your Library", I can see Songs, but ...
  • pjPug
  • Roadie
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Solved!! Spotify can't play any songs but it works find on my phone

PlanPremiumCountryMalaysiaDeviceAcer Aspire 5Operating SystemWindows 10 My Question or IssueIt works fine until recently i can't play any songs, but there's no problem playing any songs on my phone. I try reinstalling, clear cache, storage everything...

  • Casual Listener
  • Plan Premium Country Malaysia Device Acer Aspire 5 Operating System Windows 10   My Question or Issue It works fine until recently i can't play any songs, but there's no problem playin...
  • YenWeiBiao
  • Casual Listener
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Spotify not launching

I am trying to use Spotify on a Win10 PC, and it seems to be either crashing during launch or failing to launch. i have tried all types of re installing, i have tried it on microsofts app store and the direct download, nothing i do works. i click to ...

  • Newbie
  • I am trying to use Spotify on a Win10 PC, and it seems to be either crashing during launch or failing to launch. i have tried all types of re installing, i have tried it on microsofts app store and t...
  • Cyclingbob
  • Casual Listener
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Saving albums doesn't save album's songs anymore

Was this just abolished or did they add some sort of settings to turn it on? DeviceiPhone 7Operating SystemWindows 8

  • Newbie
  • Was this just abolished or did they add some sort of settings to turn it on?   Device iPhone 7 Operating System Windows 8    
  • linalightning
  • Newbie
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Casting Issues Android/Windows10/Smartcast

PlanPremium/FamilyCountryUSDevice(Galaxy S10+, Windows 10, Vizio Smartcast)My Question or IssueOk so this issue just started and I cant figure out the resolution.. If I cast Spotify from my phone either it opens the app on my TV but doesn't play any ...

  • Newbie
  • Plan Premium/Family Country US Device (Galaxy S10+, Windows 10, Vizio Smartcast) My Question or Issue Ok so this issue just started and I cant figure out the resolution..    If I c...
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Spotify songs not work

PlanPremium CountryFinlandDevice-Operating SystemWindows 10 My Question or IssueI have desktop Spotify and any song what i click from my music list i got error: "Spotify can't play this right now. If the file is on your computer, you can import it." ...

  • Gig Goer
  • Plan Premium  Country Finland Device - Operating System Windows 10   My Question or Issue I have desktop Spotify and any song what i click from my music list i got error: "Spotify...
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waiting for connection

PremiumWindows 10 trying to find out why my local files still wont sync, i think its because on desktop the playlist dont download just wait for connection. any idea how to fix this would be nice Triedrestarting w/ admin & compatabilitycomplete reins...

  • Casual Listener
  • Premium Windows 10   trying to find out why my local files still wont sync, i think its because on desktop the playlist dont download just wait for connection. any idea how to fix this would ...
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Playlists appear empty on desktop app

PlanPremiumCountryUnited States (Michigan)DeviceCustom build pcAMD-fx41006-8gb ram2 (two) 1tb harddrivesOperating SystemWindows 10 Pro Version 1803Spotify was downloaded from the windows store My Question or IssueI did a fresh install of spotify afte...

  • Casual Listener
  • Plan Premium Country United States (Michigan) Device Custom build pc AMD-fx4100 6-8gb ram 2 (two) 1tb harddrives Operating System Windows 10 Pro Version 1803 Spotify was downloaded from th...
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all the playlist is empty

PlanFreeCountryBrazilOperating SystemWindows 8My Question or IssueHello my spotify for windows 8 is not working and i instal e reinstal and nothing happens all my playlist is empty is already do the archive host in sistem32 and nothing too and now wh...

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  • Newbie
  • Plan Free Country Brazil Operating System Windows 8 My Question or Issue Hello my spotify for windows 8 is not working and i instal e reinstal and nothing happens all my playlist is empty is a...
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Play to multiple devices from windows

PlanPremiumCountryUKDevicePCOperating SystemW10 My Question or IssueI have a windows 10 PC with good speakers and a sonos system throughout the house. Is there a way to play from my PC and Sonos speakers at the same time when using the Spotify deskto...

  • Newbie
  • Plan Premium Country UK Device PC Operating System W10   My Question or Issue I have a windows 10 PC with good speakers and a sonos system throughout the house. Is there a way to play ...
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Seeing link previews on facebook desktop

So I am a free occasional premium user for the past 2 years and i notice when on desktop (windows 10) and there is a facebook thread for playlist suggestions, my friends and I post spotify links but just the link is in the comments. There is no thumb...

  • Newbie
  • So I am a free occasional premium user for the past 2 years and i notice when on desktop (windows 10) and there is a facebook thread for playlist suggestions, my friends and I post spotify links but ...
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spotify connect bugged

PlanPremiumCountryIndonesiaDevicePC, Xiaomi Redmi 4xOperating SystemWindows 10, Android Nougat My Question or Issuei cant use spotify connect its always stuck on 1 song idk why.ive uninstalled and reinstalled spotify few times, logged out my account ...

  • Visitor
  • Plan Premium Country Indonesia Device PC, Xiaomi Redmi 4x Operating System Windows 10, Android Nougat   My Question or Issue i cant use spotify connect its always stuck on 1 song idk w...
  • user-removed
  • Not applicable
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Randomly adding songs from one playlist to another

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemWindows 10 My Question or IssueSo I have multiple playlists for different genres and lately I have noticed that songs from one playlist (rock) are seemingly at random being added to my other play...

  • Newbie
  • Plan Premium Country USA Device Google Pixel Operating System Windows 10   My Question or Issue So I have multiple playlists for different genres and lately I have noticed that songs f...
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Can't play any of my songs.

PlanPremiumCountryUnited StatesDeviceDell LaptopOperating SystemWindows 10 My Question or IssueI'm getting an error with any of the songs on my list that I try to play. It says "Can't play the current song." I've tried multiple songs, multiple playli...

  • Casual Listener
  •   Plan Premium Country United States Device Dell Laptop Operating System Windows 10   My Question or Issue I'm getting an error with any of the songs on my list that I try to pla...
  • lstover214
  • Casual Listener
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  • 195 Views
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Songs are skipped without doing anything

PlanPremiumCountryGermany DeviceWindows 10 Desktop My Question isRecently, spotify skips songs without doing anything. It happens every 2 to 5 seconds and the songs are not even played. On my phone Spotify works without problems. I tried reinstalling...

  • Newbie
  • Plan Premium Country Germany   Device Windows 10 Desktop   My Question is Recently, spotify skips songs without doing anything. It happens every 2 to 5 seconds and the songs are n...
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