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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2027 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150147 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

137913 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11267 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Superuser Contribution Friend activity isn't there when using my home's network but come back when I use other networks

PlanFreeCountryLiving in India and country set to SingaporeOperating SystemWindows 10 1909My Question or IssueI only have a single friend on Spotify who disappears from friends listening feed when I am using my default home network. But it comes back...

Newbie

  Plan Free Country Living in India and country set to Singapore Operating System Windows 10 1909 My Question or Issue I only have a single friend on Spotify who disappears from friends ...

Jeremy

Spotify Legend

1129 Views

3 replies

0 likes

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Spotify stubbornly shuffles

I prefer to listen to music as the artis intended - that is, whole album in the designed order from the beginning to the end. From time to time Spotify goes stubborn on shuffling, even though shuffle and repeat are both turned off and the option to k...

Casual Listener

I prefer to listen to music as the artis intended - that is, whole album in the designed order from the beginning to the end. From time to time Spotify goes stubborn on shuffling, even though shuffle...

465 Views

0 replies

0 likes

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Solved!!Superuser Contribution FN Media Launch to Spotify

Hello.I wanted to ask, whether there is a possibility when I press my FN Media Launch botton to start Spotify instead of Windows Media Player. Thanks for help

Casual Listener

Hello. I wanted to ask, whether there is a possibility when I press my FN Media Launch botton to start Spotify instead of Windows Media Player.   Thanks for help 🙂  

Mario

Spotify Legend

765 Views

4 replies

0 likes

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Delete Playlist only works from one place

PlanPremium FamiliarCountrySpainDeviceDesktopOperating SystemWindows 10 My Question or IssueI have noticed this issue for a long time. When I try to delete one of my playlist I only can done it from playlist menu. It doesn't work from the options of ...

Songwriter

Plan Premium Familiar Country Spain Device Desktop Operating System Windows 10   My Question or Issue I have noticed this issue for a long time. When I try to delete one of my playlist...

443 Views

0 replies

0 likes

Delete Playlist
PC
remove playlist
Windows 10
  • 443 Views
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Library auto scroll not working + no multiple select

Plan: PremiumCountry: NZ DeviceSurface Laptop, model no. 1769Operating SystemWindows 10 1909 My Question or IssueWhen moving playlists up or down on the sidebar, the panel does not auto scroll, which is a problem when working with large numbers of pl...

Casual Listener

Plan: Premium Country: NZ   Device Surface Laptop, model no. 1769 Operating System Windows 10 1909   My Question or Issue When moving playlists up or down on the sidebar, the ...

483 Views

0 replies

0 likes

Playlists
selection
UI
  • 483 Views
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Superuser Contribution Spotify Windows 10 apps slow and songs crash

Plan PremiumCountryUnited KingdomDevice()Operating System(Windows 10,etc.) My Question or IssueThe Windows 10 app from Windows store is very slow and the songs sometimes crash and stop. I need to switch to browser in order to listen the same full alb...

Casual Listener

Plan Premium Country United Kingdom Device () Operating System (Windows 10,etc.)   My Question or Issue The Windows 10 app from Windows store is very slow and the songs sometimes crash ...

shykindofguy

Casual Listener

1168 Views

5 replies

0 likes

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bug: switching audio output devices

PlanPremiumCountryUSADeviceDesktop PC: Asus-Realtek audio, and usb focusrite scarlettOperating SystemWindows 10 My Question or IssueSpotify desktop AND windows store version, while playing a song about a month ago, I changed my audio device output de...

Regular

Plan Premium Country USA Device Desktop PC: Asus-Realtek audio, and usb focusrite scarlett Operating System Windows 10   My Question or Issue Spotify desktop AND windows store version,...

754 Views

0 replies

4 likes

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Superuser Contribution How can I prevent a playlist from auto playing when clicking it

I don't know if it's a new 'feature' or bug, but when I click a playlist it automatically starts playing from start, even if another playlist is already playing. How can I prevent this?

Casual Listener

I don't know if it's a new 'feature' or bug, but when I click a playlist it automatically starts playing from start, even if another playlist is already playing. How can I prevent this?  

esault05

Regular

809 Views

5 replies

1 likes

  • 809 Views
  • 5 replies
  • 1 likes

Spotify for Win10 creats logs when i close the app i think

Hey support! So back when i used my mom's account till i started with my own account , os a fresh start. So the problem starts: So i accidently pressed on something in the setting in the , afformentioned Win10 version , and it creats kinda like some ...

Visitor

Hey support! So back when i used my mom's account till i started with my own account , os a fresh start. So the problem starts:    So i accidently pressed on something in the setting in t...

383 Views

0 replies

0 likes

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[Windows][Bose] Can't see Bose Sound Touch until i select it on Android phone

Hi everyone, and thank you for your ideas ! My Bose SoundTouch is working fine, and Spotify to. But, when i start spotify on the PC (app or Chome), and try to send music on my Bose, i do not see anything on Spotify Connect.At that moment, If i launch...

Visitor

Hi everyone, and thank you for your ideas !   My Bose SoundTouch is working fine, and Spotify to.   But, when i start spotify on the PC (app or Chome), and try to send music on my Bose,...

518 Views

0 replies

0 likes

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Solved!!Superuser Contribution Not work the audio

Hello,I'm a premium client, i'm from italy i use spotify on a windows 10 pc. I have a problem with audio. When i tap play button the song going but the audio doesn't work. Many thanks Luca

Casual Listener

Hello, I'm a premium client, i'm from italy i use spotify on a windows 10 pc.    I have a problem with audio. When i tap play button the song going but the audio doesn't work.   M...

Mario

Spotify Legend

850 Views

3 replies

0 likes

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Issues with Pausing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOkay. so for the past few days for some reason when I have tried to listen to music on deskto...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Okay. s...

OneByBoo

Roadie

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
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sound quality goes way down when also using discord or skype

PlanPremiumCountryThe NetherlandsDeviceHP ProBook 440 G6Operating SystemWindows 10 My Question or IssueWhen i use spotify in combination with a dicord or skype call the sound quality of spotify goes down significantly. I tried using different headset...

Visitor

Plan Premium Country The Netherlands Device HP ProBook 440 G6 Operating System Windows 10   My Question or Issue When i use spotify in combination with a dicord or skype call the sound...

814 Views

0 replies

1 likes

  • 814 Views
  • 0 replies
  • 1 likes

Will not open....

PlanFree/PremiumCountry USA DeviceDell LaptopOperating SystemWindows 10 My Question or IssueI keep getting an error message when I attempt to open the app. I completely uninstalled and reinstalled and same message (included in attached screenshot).

Visitor

Plan Free/Premium Country USA   Device Dell Laptop Operating System Windows 10   My Question or Issue I keep getting an error message when I attempt to open the app. I comple...

OneByBoo

Roadie

407 Views

1 replies

0 likes

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App opens but doesn't start songs

PlanPremiumCountryBrazilDevice(Dell Desktop)Operating SystemWindows 7 SP1 My Question or IssueHi Folks.My spotify program has presenting a weird behaving. Every weekday I try to listen to songs/podcasts, but it just doesn't start the songs, looks lik...

Newbie

Plan Premium Country Brazil Device (Dell Desktop) Operating System Windows 7 SP1   My Question or Issue Hi Folks. My spotify program has presenting a weird behaving. Every weekday I t...

442 Views

0 replies

0 likes

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Superuser Contribution Skipping songs rapidly with no playback. Windows PC

PlanPremiumCountryUSADevicePC Operating SystemWindows 10 My Question or IssueUpon hitting a play icon Spotify will rapidly skip through dozens of songs with no playback. I have removed and reinstalled the program but same issue continues. Plays just ...

Visitor

Plan Premium Country USA Device PC  Operating System Windows 10   My Question or Issue Upon hitting a play icon Spotify will rapidly skip through dozens of songs with no playback....

Elena

Moderator

884 Views

1 replies

1 likes

PC
playback
skipping
startup
volume
Windows
  • 884 Views
  • 1 replies
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Superuser Contribution The music stops after a few seconds

Spotify doesn't play songs and when it does it makes me listen to only 6 seconds of the songs.Unable to play the current songI also encountered another problem ...on some albums there are songs that cannot be played.Help! 6 seconds and the song stopS...

Music Fan

Spotify doesn't play songs and when it does it makes me listen to only 6 seconds of the songs. Unable to play the current song I also encountered another problem ... on some albums there are songs...

GAEX79

Music Fan

16839 Views

5 replies

1 likes

he music stops after a few seconds
  • 16839 Views
  • 5 replies
  • 1 likes

Superuser Contribution problem with ads on spotify web player

PlanFreeCountryEurope Device(Laptop)Operating System(Windows 10) My Question or IssueHello, I have a problem with spotify web player..I'm a FREE user and i'm using a laptop windows 10...I have tried every available browser (chrome,mozilla,opera,drago...

Regular

Plan Free Country Europe   Device (Laptop) Operating System (Windows 10)   My Question or Issue Hello,   I have a problem with spotify web player..I'm a FREE user and...

verygoodnews201

Regular

4634 Views

7 replies

1 likes

banner
free account
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Information and Statistics Artists

No longer visible [+ where music is played].What can I do about it [technically]?Country = Belgium - Premium user.

Regular

No longer visible [+ where music is played]. What can I do about it [technically]? Country = Belgium - Premium user.

MariusVA

Regular

612 Views

2 replies

0 likes

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  • 2 replies
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Lost queue / Perte de la file d'attente

PlanPremiumCountryFranceDeviceAcer One 10Operating SystemWindows 10 My Question or Issue Yesterday, I spend a lot of time making a queue and this morning all my queued songs dissapear and I'm left with an empty play queue. How can I recover this song...

Newbie

Plan Premium Country France Device Acer One 10 Operating System Windows 10   My Question or Issue     Yesterday, I spend a lot of time making a queue and this morning all m...

Georg9741

Regular

913 Views

3 replies

0 likes

  • 913 Views
  • 3 replies
  • 0 likes