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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1740 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146275 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131278 Views

294 replies

22 likes

  • 131278 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11010 Views

1 replies

6 likes

  • 11010 Views
  • 1 replies
  • 6 likes

Superuser Contribution Skipping songs rapidly with no playback. Windows PC

PlanPremiumCountryUSADevicePC Operating SystemWindows 10 My Question or IssueUpon hitting a play icon Spotify will rapidly skip through dozens of songs with no playback. I have removed and reinstalled the program but same issue continues. Plays just ...

Visitor

Plan Premium Country USA Device PC  Operating System Windows 10   My Question or Issue Upon hitting a play icon Spotify will rapidly skip through dozens of songs with no playback....

Elena

Moderator

876 Views

1 replies

1 likes

PC
playback
skipping
startup
volume
Windows
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Superuser Contribution The music stops after a few seconds

Spotify doesn't play songs and when it does it makes me listen to only 6 seconds of the songs.Unable to play the current songI also encountered another problem ...on some albums there are songs that cannot be played.Help! 6 seconds and the song stopS...

Music Fan

Spotify doesn't play songs and when it does it makes me listen to only 6 seconds of the songs. Unable to play the current song I also encountered another problem ... on some albums there are songs...

GAEX79

Music Fan

16804 Views

5 replies

1 likes

he music stops after a few seconds
  • 16804 Views
  • 5 replies
  • 1 likes

Superuser Contribution problem with ads on spotify web player

PlanFreeCountryEurope Device(Laptop)Operating System(Windows 10) My Question or IssueHello, I have a problem with spotify web player..I'm a FREE user and i'm using a laptop windows 10...I have tried every available browser (chrome,mozilla,opera,drago...

Regular

Plan Free Country Europe   Device (Laptop) Operating System (Windows 10)   My Question or Issue Hello,   I have a problem with spotify web player..I'm a FREE user and...

verygoodnews201

Regular

4625 Views

7 replies

1 likes

banner
free account
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  • 7 replies
  • 1 likes

Information and Statistics Artists

No longer visible [+ where music is played].What can I do about it [technically]?Country = Belgium - Premium user.

Regular

No longer visible [+ where music is played]. What can I do about it [technically]? Country = Belgium - Premium user.

MariusVA

Regular

606 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Lost queue / Perte de la file d'attente

PlanPremiumCountryFranceDeviceAcer One 10Operating SystemWindows 10 My Question or Issue Yesterday, I spend a lot of time making a queue and this morning all my queued songs dissapear and I'm left with an empty play queue. How can I recover this song...

Newbie

Plan Premium Country France Device Acer One 10 Operating System Windows 10   My Question or Issue     Yesterday, I spend a lot of time making a queue and this morning all m...

Georg9741

Regular

901 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Problema con cola de reproduccion!!!!!

PlanPremiumCountryColombiaOperating SystemWindows 10 Llevo ya casi un mes con este problema con la cola de reproduccion. Resulta que cuando escucho una cancion cualquiera de mi lista de canciones favoritas, en la cola de reproduccion primero me pone ...

Visitor

Plan Premium Country Colombia Operating System Windows 10   Llevo ya casi un mes con este problema con la cola de reproduccion. Resulta que cuando escucho una cancion cualquiera de mi lis...

4447 Views

0 replies

3 likes

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  • 3 likes

Spotify skip all songs with my sound cards.

PlanPremiumCountrySpainDeviceAnyone of my PCsOperating SystemWindows 10 Pro 64 Bits My Question or IssueI have two sound cards (Pioneer DDJ SX2 and Akiyama Ares SC4), when I use them, no matters which one of them, the desktop app of Spotify skips all...

Visitor

Plan Premium Country Spain Device Anyone of my PCs Operating System Windows 10 Pro 64 Bits   My Question or Issue I have two sound cards (Pioneer DDJ SX2 and Akiyama Ares SC4), when I ...

581 Views

0 replies

0 likes

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Album artwork shown at wrong position

PlanPremiumCountryHungaryDevicePCOperating SystemWindows 10 My Question or IssueI clicked on the album artwork in the Recently played section after loading open.spotify.com site, and the album artwork was in shown at a wrong position, a bit translate...

Newbie

Plan Premium Country Hungary Device PC Operating System Windows 10   My Question or Issue I clicked on the album artwork in the Recently played section after loading open.spotify....

OneByBoo

Roadie

598 Views

3 replies

0 likes

Artwork translated wrong position location Bug
  • 598 Views
  • 3 replies
  • 0 likes

[Desktop] Browse page not displaying anything

Plan - PremiumCountry - USA DeviceMacbook Pro 2019Operating SystemMac OS Catalina 10.15.4 My Question or IssueMy browse page is not displaying. WHICH IS A BUMMER, it's new music Friday and I'm trying to find some bangers. Help me out.

Casual Listener

Plan - Premium Country - USA   Device Macbook Pro 2019 Operating System Mac OS Catalina 10.15.4   My Question or Issue My browse page is not displaying. WHICH IS A BUMMER, it's new...

OneByBoo

Roadie

437 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Re: Suddenly lost connection

Hey, I tried using Phone app, PC app, and Online player using browser. It seems that only PC app has this problem.Tried reinstalling app, nothing helped.

Casual Listener

Hey, I tried using Phone app, PC app, and Online player using browser. It seems that only PC app has this problem. Tried reinstalling app, nothing helped.

311 Views

0 replies

0 likes

  • 311 Views
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The same track twice (another is a translation of the song)

Hi, My question is, that can I upload and submit an original track of mine which is already on Spotify, but in a diffrerent language version? I do some translation songs of my own. Greetings,Pete

Gig Goer

Hi,   My question is, that can I upload and submit an original track of mine which is already on Spotify, but in a diffrerent language version? I do some translation songs of my own.   ...

TaTHEj

Composer

521 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Why is the UWP (Win10) version of Spotify so resource heavy?

Running the latest build of Windows 1909, I recently "upgraded" to the UWP version of Spotify from the Microsoft Store. It looks and acts identically, but uses 60-70% of my CPU and the UI is super slow. For reference, the version downloaded from Spot...

Visitor

Running the latest build of Windows 1909, I recently "upgraded" to the UWP version of Spotify from the Microsoft Store. It looks and acts identically, but uses 60-70% of my CPU and the UI is super sl...

user-removed

Not applicable

3031 Views

1 replies

3 likes

  • 3031 Views
  • 1 replies
  • 3 likes

Music plays on the app but doesn't make any sound... while i still have sound on my computer

PlanPremiumCountryFranceDeviceLenovo Legion Y540Operating SystemWindows 10 My Question or IssueThe app was working perfectly until it suddenly stopped making sound..I can see the seconds pass and the music change when it's finished but i don't have a...

Visitor

Plan Premium Country France Device Lenovo Legion Y540 Operating System Windows 10   My Question or Issue The app was working perfectly until it suddenly stopped making sound.. I can s...

OneByBoo

Roadie

472 Views

1 replies

0 likes

Desktop Player
Sound issue
  • 472 Views
  • 1 replies
  • 0 likes

Proxy / Explicit VS automatic / Difference in usage of port 4070

PlanPremiumCountryFranceOperating SystemWindows 10Desktop clientLatest version 1.1.30.658.gf13cde74 My Question or IssueI've noticed a different behavior in Spotify Desktop client when using "Automatic detection" or "HTTP" proxy settings.Context: I'm...

Newbie

Plan Premium Country France Operating System Windows 10 Desktop client Latest version 1.1.30.658.gf13cde74   My Question or Issue I've noticed a different behavior in Spotify Desk...

1345 Views

0 replies

2 likes

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Superuser Contribution Spoitfy change de musique seul

Bonjour,Depuis hier soir,Que je sois sur mon ordinateur windows (déconnecté de mon téléphone), ou sur mon téléphone android (déconnecté de mon ordinateur)Au bout de quelques minutes, en pleine chanson, une autre musique se met et toujours de la même ...

Visitor

Bonjour, Depuis hier soir, Que je sois sur mon ordinateur windows (déconnecté de mon téléphone), ou sur mon téléphone android (déconnecté de mon ordinateur) Au bout de quelques minutes, en pleine ...

Jeremy

Spotify Legend

8829 Views

9 replies

1 likes

  • 8829 Views
  • 9 replies
  • 1 likes

Superuser Contribution Can't remove local files

Operating SystemMacOS Catalina Version 10.15.1 My Question or IssueI'm unable to remove my local files from my "Liked Songs" playlist. I've tried turning on and off the local files boxes on Spotify Preferences, it didn't work. Then I tried deleting t...

Visitor

Operating System MacOS Catalina Version 10.15.1   My Question or Issue I'm unable to remove my local files from my "Liked Songs" playlist. I've tried turning on and off the local files boxes...

Ivan

Spotify Legend

926 Views

1 replies

0 likes

can't delete local files
local files unplayable
  • 926 Views
  • 1 replies
  • 0 likes

Superuser Contribution PC has no internet, now i cant play music

PlanPremiumCountryCanadaSystemPCOperating SystemWindows 7 My Question or IssueI have no internet access to my pc, havent for a month. I need to listen to music on my pc. All 78gb have been greyed out, i cant listen to any of my downloads. I will not ...

Casual Listener

Plan Premium Country Canada System PC Operating System Windows 7   My Question or Issue I have no internet access to my pc, havent for a month. I need to listen to music on my pc. All ...

Ivan

Spotify Legend

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Advanced search operator OR not working

When I search using the OR operator, it doesn't work. e.g. Zeppelin OR Floyd (example used here) only returns a Karaoke album whose name contains the two words. artist:Zeppelin OR artist:Floyd returns blank search.

Visitor

When I search using the OR operator, it doesn't work.   e.g. Zeppelin OR Floyd (example used here) only returns a Karaoke album whose name contains the two words.   artist:Zep...

OneByBoo

Roadie

510 Views

1 replies

1 likes

  • 510 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Player keeps jumping back to the first song in the playlist

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 Pretty much as stated in the headline. Whenever I'm selecting a specific song in my "favourites" playlist, that song will play. But afterwards, it won't continue with the next song, but rath...

Newbie

Plan Premium Country Germany Device PC Operating System Windows 10   Pretty much as stated in the headline. Whenever I'm selecting a specific song in my "favourites" playlist, that song...

Ivan

Spotify Legend

1651 Views

1 replies

0 likes

  • 1651 Views
  • 1 replies
  • 0 likes

Local Files on a network location not retained

I am using the Spotify Desktop App, and while I can scan a mapped network location for local files, when I restart spotify it forgets the files and I have to rescan again. What am I doing wrong ?

Visitor

I am using the Spotify Desktop App, and while I can scan a mapped network location for local files, when I restart spotify it forgets the files and I have to rescan again.   What am I doing wr...

468 Views

0 replies

0 likes

  • 468 Views
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  • 0 likes