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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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How to select & play multiroom using Sonos devices?

Using Spotify on Windows Desktop, I can see my Sonos zones as targets, but how can I group the zones while using Spotify (works fine in Sonos app, but no Spotify searching functionality of course thru Sonos)

  • Newbie
  • Using Spotify on Windows Desktop, I can see my Sonos zones as targets, but how can I group the zones while using Spotify (works fine in Sonos app, but no Spotify searching functionality of course thr...
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  • 98 Views
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1 Playlist not connecting to Sonos device

PlanPremiumCountryUS or New ZealandDevicePCOperating SystemWindows 10 My Question or IssueI use Spotify basically every day as I work from home. Have 3 main playlists that I use. I connect to Sonos speakers.Have 1 playlist called Pop Collection. Just...

  • Newbie
  • Plan Premium Country US or New Zealand Device PC Operating System Windows 10   My Question or Issue I use Spotify basically every day as I work from home. Have 3 main playlists that I ...
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  • 101 Views
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Spotify (UWP) crashes when inserting heaphones while playing song

PlanPremiumCountryUSADeviceCustom built PCOperating SystemWindows 10 1903Spotify 1.109.383.0My Question or IssueWhenever I am playing a song and plug in headphones to the headphone jack of my computer, Spotify crashes. Maybe it gets confused when an ...

  • Newbie
  • Plan Premium Country USA Device Custom built PC Operating System Windows 10 1903 Spotify 1.109.383.0 My Question or Issue Whenever I am playing a song and plug in headphones to the headphon...
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  • crashes
    crashing
    Issues
  • 271 Views
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Why did all my artists dissapear?

All of the artists taht used to show up on my page or artisits have dissapeared. Any ideas why? Or how to get them back?

  • Newbie
  • All of the artists taht used to show up on my page or artisits have dissapeared. Any ideas why? Or how to get them back?
  • 128 Views
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  • 128 Views
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can you really not remove a song from a spotify playlist?

im listening to "jazz vibes" that "spotify" made. no matter where i click, any of the 3 little dots anywhere, i dont see any options what so ever to remove or unlike, or mute or skip or edit, or anything to the list. am i missing something? i honestl...

  • Casual Listener
  • im listening to "jazz vibes" that "spotify" made. no matter where i click, any of the 3 little dots anywhere, i dont see any options what so ever to remove or unlike, or mute or skip or edit, or anyt...
  • 128 Views
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  • 128 Views
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Solved!! So after this baffling update, what's the best way to....

PlanPremiumCountryUKDeviceDesktop, AndroidOperating SystemWindows 7, Android... latest? I dunno. My Question or Issue How do I play all my saved tracks from one artist? Last week, I could simply browse to that artist in the library and click "play." ...

  • Casual Listener
  • Plan Premium Country UK Device Desktop, Android Operating System Windows 7, Android... latest? I dunno.   My Question or Issue   How do I play all my saved tracks from one artist...
  • mkvs
  • Casual Listener
  • 835 Views
  • 13 replies
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  • 835 Views
  • 13 replies
  • 2 likes

Spotify Desktop goes offline

I have premium membership and this issue came up yesterday. I was switching between apps on my PC and I saw that Spotify said I had no internet connection. But I can do anything else and I have internet connection. I realized that when I switch back ...

  • Regular
  •  I have premium membership and this issue came up yesterday. I was switching between apps on my PC and I saw that Spotify said I had no internet connection. But I can do anything else and I have...
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  • 178 Views
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Spotify Connection to Sonos Speakers fails - but not a Sonos Problem

Hello!In my case, my devices are displayed correctly in the spotify connect. But the connection fails!On the web player and my Iphone device it works. After reinstalling the application everything works once. After restarting, Spotify is again not ab...

  • Newbie
  • Hello! In my case, my devices are displayed correctly in the spotify connect. But the connection fails! On the web player and my Iphone device it works. After reinstalling the application everythin...
  • JSPR_G
  • Newbie
  • 295 Views
  • 1 replies
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  • 295 Views
  • 1 replies
  • 2 likes

Explanation in List popular songs of an artist

Hello! What does the number been, that stands on the right side when I click on an Artist an see his most popular song list (in the desktop app win 10). Is it how often the song is played or how much people downloaded it or what is it about? There is...

  • Casual Listener
  • Hello! What does the number been, that stands on the right side when I click on an Artist an see his most popular song list (in the desktop app win 10). Is it how often the song is played or how much...
  • MaxieWoxy
  • Roadie
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  • 1388 Views
  • 5 replies
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Desktop Application Crashes

PlanPremiumCountryUSADeviceDell Precision M6800Operating System64-bit Windows 7 Professional SP1 My Question or IssueThe desktop application will open a black window for a moment, but then crash and close. If I do a clean reinstall (deleting Appdata ...

  • Casual Listener
  • Plan Premium Country USA Device Dell Precision M6800 Operating System 64-bit Windows 7 Professional SP1   My Question or Issue The desktop application will open a black window for a ...
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  • 145 Views
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Spotify Connect keeps disconneting

PlanPremiumCountryDenmarkDeviceDesktop and IPhoneOperating SystemWindows 10, IOS 10 My Question or IssueWhen playing from my desktop or IPhone, Spotify disconnects and disappears from availible devices after a few minutes. If i leave it, it automatic...

  • Regular
  • Plan Premium Country Denmark Device Desktop and IPhone Operating System Windows 10, IOS 10   My Question or Issue When playing from my desktop or IPhone, Spotify disconnects and disapp...
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  • 112 Views
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"Popular" section of artist page

PlanPremiumCountryUSADeviceLaptopOperating SystemWindows 7 My Question or IssueI asked this before and it seems like such a no brainer I can't believe I have to ask it again after all this time: Why is the section called "Popular," which would imply ...

  • Roadie
  • Plan Premium Country USA Device Laptop Operating System Windows 7   My Question or Issue I asked this before and it seems like such a no brainer I can't believe I have to ask it again ...
  • MaxieWoxy
  • Roadie
  • 1264 Views
  • 2 replies
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  • 1264 Views
  • 2 replies
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Friend feed not refreshing

PlanFreeCountryItalyDeviceAsus ROG GL703Operating SystemW10 My Question or IssueMy friend feed is not refreshing

  • Casual Listener
  • Plan Free Country Italy Device Asus ROG GL703 Operating System W10   My Question or Issue My friend feed is not refreshing
  • FabbioV
  • Casual Listener
  • 329 Views
  • 4 replies
  • 2 likes
  • Friend Feed
  • 329 Views
  • 4 replies
  • 2 likes

Album art doesn't display on my Desktop Windows app

PlanFree/PremiumCountryUnited StatesOperating SystemWindows VistaMy Question or IssueAlbum cover art on the left taskbar doesn't display

SpotifyTaskbar.png
  • Casual Listener
  • Plan Free/Premium Country United States Operating System Windows Vista My Question or Issue Album cover art on the left taskbar doesn't display  
  • rudyoverlord
  • Casual Listener
  • 266 Views
  • 2 replies
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  • 266 Views
  • 2 replies
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Unable to show favorites track in my library

PlanPremiumCountryCzech Rep.DeviceHP spectre x360Operating SystemWindows 10 Pro My Question or IssueIn a web player or in Android app you can open list of favorited tracks in a library. Unfortunatelly I can't found this functionality in Windows App. ...

  • Newbie
  • Plan Premium Country Czech Rep. Device HP spectre x360 Operating System Windows 10 Pro   My Question or Issue In a web player or in Android app you can open list of favorited tracks in...
  • 97 Views
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  • 97 Views
  • 0 replies
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Discover Weekly didn't update

PlanPremiumCountryBrazilDevicesWindows 10 Laptop, Windows 10 Desktop and Samsung S9 Operating SystemWindows 10 & Android 8 My Question or IssueI tried to update or remove my Discover Weekly picture in so many ways, unfollowing the playlist, logging o...

  • Casual Listener
  • Plan Premium Country Brazil Devices Windows 10 Laptop, Windows 10 Desktop and Samsung S9   Operating System Windows 10 & Android 8   My Question or Issue I tried to update or...
  • 264 Views
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  • Discoverweekly
    Update
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Adding playlists to folders without having to drag and drop

Hello all,I'm trying to sort my playlists into playlist folders but it is virtually impossible for me using the 'drag and drop' method, given i've a lot of playlists and to drag the ones wayyyy down my list back up to the folder I want them in is so ...

  • Newbie
  • Hello all, I'm trying to sort my playlists into playlist folders but it is virtually impossible for me using the 'drag and drop' method, given i've a lot of playlists and to drag the ones wayyyy dow...
  • MaxieWoxy
  • Roadie
  • 191 Views
  • 1 replies
  • 1 likes
  • 191 Views
  • 1 replies
  • 1 likes

Why is the left half of the volume bar useless?

PlanFreeCountryPortugalOperating SystemWindows 10 My Question or IssueThe volume bar feels useless in the left half of the bar, it's almost like it only starts halfway through the bar. Is this supposed to be like that?

  • Casual Listener
  • Plan Free Country Portugal Operating System Windows 10   My Question or Issue The volume bar feels useless in the left half of the bar, it's almost like it only starts halfway through th...
  • MaxieWoxy
  • Roadie
  • 258 Views
  • 6 replies
  • 0 likes
  • 258 Views
  • 6 replies
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Spotify is unbelievably slow

PlanFreeCountryUKDevicePCOperating SystemWindows 7 My Question or IssueThe spotify desktop app is the slowest app I have ever used, bar none, I have turned off hardware acceleration as was advised, which worked for all of two minutes. Sometimes it ca...

  • Newbie
  •   Plan Free Country UK Device PC Operating System Windows 7   My Question or Issue The spotify desktop app is the slowest app I have ever used, bar none, I have turned off hardwa...
  • MaxieWoxy
  • Roadie
  • 519 Views
  • 4 replies
  • 5 likes
  • 519 Views
  • 4 replies
  • 5 likes

Can't move songs around using the left click option after arranging songs in artist sequence

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MaxieWoxy
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
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Env: prod