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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134305 Views
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  • 24 likes
  • Mac
    Windows
  • 134305 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50930 Views
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  • 32 likes
  • Windows
  • 50930 Views
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  • 32 likes

Album art doesn't display on my Desktop Windows app

PlanFree/PremiumCountryUnited StatesOperating SystemWindows VistaMy Question or IssueAlbum cover art on the left taskbar doesn't display

SpotifyTaskbar.png
  • Casual Listener
  • Plan Free/Premium Country United States Operating System Windows Vista My Question or Issue Album cover art on the left taskbar doesn't display  
  • rudyoverlord
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Unable to show favorites track in my library

PlanPremiumCountryCzech Rep.DeviceHP spectre x360Operating SystemWindows 10 Pro My Question or IssueIn a web player or in Android app you can open list of favorited tracks in a library. Unfortunatelly I can't found this functionality in Windows App. ...

  • Newbie
  • Plan Premium Country Czech Rep. Device HP spectre x360 Operating System Windows 10 Pro   My Question or Issue In a web player or in Android app you can open list of favorited tracks in...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Discover Weekly didn't update

PlanPremiumCountryBrazilDevicesWindows 10 Laptop, Windows 10 Desktop and Samsung S9 Operating SystemWindows 10 & Android 8 My Question or IssueI tried to update or remove my Discover Weekly picture in so many ways, unfollowing the playlist, logging o...

  • Casual Listener
  • Plan Premium Country Brazil Devices Windows 10 Laptop, Windows 10 Desktop and Samsung S9   Operating System Windows 10 & Android 8   My Question or Issue I tried to update or...
  • 265 Views
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  • 0 likes
  • Discoverweekly
    Update
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Adding playlists to folders without having to drag and drop

Hello all,I'm trying to sort my playlists into playlist folders but it is virtually impossible for me using the 'drag and drop' method, given i've a lot of playlists and to drag the ones wayyyy down my list back up to the folder I want them in is so ...

  • Newbie
  • Hello all, I'm trying to sort my playlists into playlist folders but it is virtually impossible for me using the 'drag and drop' method, given i've a lot of playlists and to drag the ones wayyyy dow...
  • MaxieWoxy
  • Roadie
  • 191 Views
  • 1 replies
  • 1 likes
  • 191 Views
  • 1 replies
  • 1 likes

Why is the left half of the volume bar useless?

PlanFreeCountryPortugalOperating SystemWindows 10 My Question or IssueThe volume bar feels useless in the left half of the bar, it's almost like it only starts halfway through the bar. Is this supposed to be like that?

  • Casual Listener
  • Plan Free Country Portugal Operating System Windows 10   My Question or Issue The volume bar feels useless in the left half of the bar, it's almost like it only starts halfway through th...
  • MaxieWoxy
  • Roadie
  • 258 Views
  • 6 replies
  • 0 likes
  • 258 Views
  • 6 replies
  • 0 likes

Spotify is unbelievably slow

PlanFreeCountryUKDevicePCOperating SystemWindows 7 My Question or IssueThe spotify desktop app is the slowest app I have ever used, bar none, I have turned off hardware acceleration as was advised, which worked for all of two minutes. Sometimes it ca...

  • Newbie
  •   Plan Free Country UK Device PC Operating System Windows 7   My Question or Issue The spotify desktop app is the slowest app I have ever used, bar none, I have turned off hardwa...
  • MaxieWoxy
  • Roadie
  • 519 Views
  • 4 replies
  • 5 likes
  • 519 Views
  • 4 replies
  • 5 likes

Can't move songs around using the left click option after arranging songs in artist sequence

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MaxieWoxy
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

spotify repeats too much!

PlanFree/PremiumDevice(iPhone, Samsung Galaxy 9)Operating System(Windows 10,etc.) My Question or Issue why is spotify repeats songs too much in all playlists ???im going crazy

  • Newbie
  • Plan Free/Premium Device (iPhone, Samsung Galaxy 9) Operating System (Windows 10,etc.)   My Question or Issue   why is spotify repeats songs too much in all playlists ??? im going...
  • MaxieWoxy
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Spotify mutes while using my headphone's microphone

PlanPremiumCountryU.S.ADeviceWindows PCOperating SystemWindows 10 My Question or IssueI have noticed that whenever my computer is using my microphone (in a Discord call, when switching audio playback devices, etc.) Spotify still plays but has no soun...

  • Newbie
  • Plan Premium Country U.S.A Device Windows PC Operating System Windows 10   My Question or Issue I have noticed that whenever my computer is using my microphone (in a Discord call, when...
  • 243 Views
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  • 243 Views
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All of a sudden can't move tracksin playlist!!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MaxieWoxy
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Songs playlist will not sync/update on Windows

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or Issue Hi there, Spoitfy community. I'm really at a loss here with this issue. I've come across a few songs that I've saved (via the plus button under the album art) and I have to ...

  • Newbie
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue   Hi there, Spoitfy community.   I'm really at a loss here with this issue. I've come...
  • 146 Views
  • 0 replies
  • 1 likes
  • 146 Views
  • 0 replies
  • 1 likes

Playlist description is caching on desktop app

DeviceDell UltrabookOperating SystemWindows 10 My Question or IssueChanging a playlist description seems to update the description on other devices (thus, the server I guess). However, no change is reflected on the desktop app. I waited days because ...

  • Newbie
  • Device Dell Ultrabook Operating System Windows 10   My Question or Issue Changing a playlist description seems to update the description on other devices (thus, the server I guess). Howeve...
  • 128 Views
  • 0 replies
  • 1 likes
  • 128 Views
  • 0 replies
  • 1 likes

[Web Player] Advertisement systematically freezing the player

Whenever an advertisement is played, the operative system (in my case Firefox) blocks the tab with the message "A web page is slowing down your browser"; after that the page stops working and I need to restart Spotify (even refreshing won´t work).

  • Casual Listener
  • Whenever an advertisement is played, the operative system (in my case Firefox) blocks the tab with the message "A web page is slowing down your browser"; after that the page stops working and I need ...
  • 130 Views
  • 0 replies
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  • 130 Views
  • 0 replies
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Spotify keeps opening on startup

PlanPremium Operating SystemWindows 10 My Question or Issue Spotify keeps opening on startup. Yes, I went to Spotify settings and checked No in the options. I forbid it from starting in the Task manager. It STILL keeps opening when I log in. How is t...

  • Regular
  • Plan Premium   Operating System Windows 10   My Question or Issue   Spotify keeps opening on startup. Yes, I went to Spotify settings and checked No in the options. I forbid it...
  • Nevibya
  • Regular
  • 590 Views
  • 6 replies
  • 0 likes
  • 590 Views
  • 6 replies
  • 0 likes

Spotify Connect stop working

Hello! Faced such a problem. Devices are not displayed in the spotify connect. On the web player and android device everything is fine. And on the laptop is an empty menu. It is strange that after reinstalling the application everything works like a ...

  • Newbie
  • Hello! Faced such a problem. Devices are not displayed in the spotify connect. On the web player and android device everything is fine. And on the laptop is an empty menu. It is strange that after re...
  • 151 Views
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  • 151 Views
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Wrong Albums associated with Artist Harlequin

PlanPremiumCountryCanadaDeviceWindows PCOperating SystemWindows 10My Question or IssueHi there, Browsing some music tonight. Found an old band I used to listen to. Harlequin. Know them well. A band that started in my home town of Winnipeg, Manitoba, ...

  • Newbie
  • Plan Premium Country Canada Device Windows PC Operating System Windows 10 My Question or Issue Hi there,   Browsing some music tonight. Found an old band I used to listen to. Harlequi...
  • 157 Views
  • 0 replies
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  • Wrong Music Association
  • 157 Views
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[bug] NPR News Now Podcast not properly updating.

PlanPremiumCountryUSADevice(s)Samsung Note 3, Samsung Note 8, Windows 10.Operating SystemWindows 10, Android (multiple versions) My Question or IssueAs the title implies, the podcast NPR News Now which provides hourly news does not properly update wh...

nprnewsnow.png
  • Casual Listener
  • Plan Premium Country USA Device(s) Samsung Note 3, Samsung Note 8, Windows 10. Operating System Windows 10, Android (multiple versions)   My Question or Issue As the title implies, the...
  • 536 Views
  • 0 replies
  • 1 likes
  • bug
    npr
    podcast
  • 536 Views
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Recent Issues with Online/Offline and tracks not being available

PlanPremiumCountry Australia DeviceOperating System PC Win 7/64 My Question or IssueRecently I noticed that there seems to be an issue with connecting. I notice that my friends are no longer shown, many records will not play though others do. So I ca...

  • Regular
  • Plan Premium Country Australia   Device Operating System  PC Win 7/64     My Question or Issue Recently I noticed that there seems to be an issue with connecting.&nbs...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Bring Back My Saved Artist

When I save music to my library it should be as simple as storing a list of the artist, albums, and songs I have saved and then having the option to sort through those and further see them organized alphabetically. I have seen this function in other ...

  • Casual Listener
  • When I save music to my library it should be as simple as storing a list of the artist, albums, and songs I have saved and then having the option to sort through those and further see them organized ...
  • 379 Views
  • 0 replies
  • 8 likes
  • Artist
    design
    Layout
    saved
    UI
  • 379 Views
  • 0 replies
  • 8 likes

"Artists" section of my library gone

PlanPremiumCountryDenmarkDeviceiPhone 6Operating SystemWindows 10 My Question or IssueAfter logging in today on my desktop (windows 10) my artists section of my library is empty, and is asking me to go browse new artists. I had something like 1200 so...

  • Newbie
  •   Plan Premium Country Denmark Device iPhone 6 Operating System Windows 10   My Question or Issue After logging in today on my desktop (windows 10) my artists section of my libra...
  • Skyout47
  • Casual Listener
  • 363 Views
  • 2 replies
  • 3 likes
  • bug
    issue
  • 363 Views
  • 2 replies
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