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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1566 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145133 Views

83 replies

27 likes

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  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129896 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10961 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Cover art of currently played track no longer shown

I had an update available today. After it was done, I've notice that the cover art for the currently played track is no longer shown at all, neither the small preview or the enhance button:Not a huge problem, but slightly annoying.Did I land in an A/...

Roadie

I had an update available today. After it was done, I've notice that the cover art for the currently played track is no longer shown at all, neither the small preview or the enhance button: Not ...

Selbi

Roadie

856 Views

3 replies

0 likes

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Recently Played not updating

PlanPremiumCountry Device(iPhone 7 Plus, Windows 10) My Question or Issue My recently played (under the home tab) is not updating on any of my devices. I have logged out on all devices and it is still not updating. It shows playlists that I played mo...

Casual Listener

  Plan Premium Country   Device (iPhone 7 Plus, Windows 10)     My Question or Issue   My recently played (under the home tab) is not updating on any of my devices...

358 Views

0 replies

0 likes

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Superuser Contribution (Desktop) Spotify app on Windows 10 wont play any songs and keeps skipping through the playlist

PlanPremium Operating SystemWindows 10 My Question or IssueI am able to play Spotify via the webplayer without any issues however the Spotify app I have downloaded (and uninstalled/reinstalled multiple times) wont play any songs, it will constantly s...

Visitor

Plan Premium   Operating System Windows 10   My Question or Issue I am able to play Spotify via the webplayer without any issues however the Spotify app I have downloaded (and uninst...

TaTHEj

Composer

1069 Views

5 replies

0 likes

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Track volume is too low to hear now, same track was fine last night

PlanPremiumCountryFinlandDeviceLenovo laptop + iPhone 6S+Operating SystemWindows 10, iOS 13.4 My Question or IssueI was listening to a podcast track last night and the volume was normal. Today I resumed playing the track and the volume was really low...

Casual Listener

Plan Premium Country Finland Device Lenovo laptop + iPhone 6S+ Operating System Windows 10, iOS 13.4   My Question or Issue I was listening to a podcast track last night and the volume...

kimwhittington

Visitor

427 Views

1 replies

0 likes

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  • 1 replies
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Volume goes up and down

PlanPremium DevicePCOperating SystemWindows 10 and Ubuntu, 64 bits My Question or IssueVolume goes up and down, no matter the normalization or hardware acceleration settings.This problem is really old it is really time to fix this annoying thing!

Casual Listener

Plan Premium   Device PC Operating System Windows 10 and Ubuntu, 64 bits   My Question or Issue Volume goes up and down, no matter the normalization or hardware acceleration sett...

258 Views

0 replies

0 likes

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Don't play this song anymore

PlanPremiumCountryUSADevicePCOperating SystemWindowsMy Question or IssueI'd like to select the option to stop a certain song from being played on my account, but I don't see the option in the drop down menu. I swear, I used to have this option and I ...

Visitor

Plan Premium Country USA Device PC Operating System Windows My Question or Issue I'd like to select the option to stop a certain song from being played on my account, but I don't see the opt...

Emilia_8

Community Legend

671 Views

1 replies

1 likes

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Solved!!Superuser Contribution Friends Feed shows previous song

The friend's activity feed appears to show you what your friends are currently listening to, however it actually shows their previous song. This diminishes the meaning of the feature if it shows me listening to a song I have skipped for the duration ...

Regular

The friend's activity feed appears to show you what your friends are currently listening to, however it actually shows their previous song. This diminishes the meaning of the feature if it shows me l...

nlal43

Regular

4400 Views

5 replies

7 likes

All Platforms
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Spotify missing files

PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10 Pro My Question or IssueWhen I try to play music on Spotify for desktop, spotify doesn't play and instead tells me "Spotify can't play this right now, if you have the file on your computer yo...

Visitor

Plan Premium Country Norway Device PC Operating System Windows 10 Pro   My Question or Issue When I try to play music on Spotify for desktop, spotify doesn't play and instead tells me ...

Emilia_8

Community Legend

2497 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Automatic Queue

PlanFreeCountryUSDeviceSurface ProOperating SystemWindows 10 My Question or Issue I know that changes have been made to Spotify Free in the last year, but I've been having a hard time finding out exactly what changed and why. I am in the middle of a ...

Visitor

Plan Free Country US Device Surface Pro Operating System Windows 10   My Question or Issue   I know that changes have been made to Spotify Free in the last year, but I've been ha...

1079 Views

0 replies

0 likes

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Solved!! A song that won't play

I'm using free Spotify on a Windows laptop. And i live in Turkey. So recently i found a song that won't play. "Yüksek Dağlara Doğru" by "Koliva" in the playlist with the same name as the song. It's the first song of the playlist. It's name is written...

Casual Listener

I'm using free Spotify on a Windows laptop. And i live in Turkey.   So recently i found a song that won't play. "Yüksek Dağlara Doğru" by "Koliva" in the playlist with the same name as the son...

LazOyuncu61

Casual Listener

602 Views

2 replies

0 likes

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Crossfade Issue

PlanPremiumCountry CanadaDeviceOmen Gaming LaptopOperating SystemWindows 10My Question or IssueI have crossfade enabled and Automix off. There is only a crossfade on my songs whenever I queue them. When they're just playing normally in a playlist, it...

Casual Listener

  Plan Premium Country  Canada Device Omen Gaming Laptop Operating System Windows 10 My Question or Issue I have crossfade enabled and Automix off. There is only a crossfade on my...

483 Views

0 replies

0 likes

Crossfade
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Spotify crashing after screen timeout

Whenever my PC display turns off, Spotify switch the audio output to the headset and once I wake my PC (By moving mouse to turn display back on) Spotify crash itself. It started happening after I reinstalled windows but then I don't think windows is ...

Visitor

Whenever my PC display turns off, Spotify switch the audio output to the headset and once I wake my PC (By moving mouse to turn display back on) Spotify crash itself. It started happening after I rei...

OneByBoo

Roadie

459 Views

1 replies

1 likes

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Superuser Contribution Spotify constantly skipping songs

Spotify will constantly skip song when i set my audio output device to my wireless corsair headphones. This has happened after a driver update, i didn't know if i should delete the driver, how would it reinstall etc. Spotify works fine when set to my...

Visitor

Spotify will constantly skip song when i set my audio output device to my wireless corsair headphones. This has happened after a driver update, i didn't know if i should delete the driver, how would ...

Ivan

Spotify Legend

492 Views

1 replies

0 likes

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windows show same song when different song is playing

PlanFree/PremiumCountrycanadaDevicecomputerOperating System Windows 10 My Question or Issueplaying spotify on the google home and then control it from the computer. it shows same song that was playing when i opened it and plays a different song. i re...

Visitor

Plan Free/Premium Country canada Device computer Operating System  Windows 10   My Question or Issue playing spotify on the google home and then control it from the computer. it s...

397 Views

0 replies

0 likes

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Sound stops when volume is too low

PlanPremiumCountryThe NetherlandsDevice PCOperating SystemWindows 10 My Question or IssueWhen my volume is quite low, it seems like spotify doesn't recognize the sound at all. It just stops playing the sound, for example in some low volume parts of s...

Newbie

  Plan Premium Country The Netherlands Device  PC Operating System Windows 10   My Question or Issue When my volume is quite low, it seems like spotify doesn't recognize the...

315 Views

0 replies

0 likes

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Solved!! [Desktop] Album art disappared from the playing track and doesn't want to show again

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueFirst the album art was blank on desktop when playing a track, and would only show when you minimized it. Now the little arrow is gone and the album art won't show at all....

Music Fan

Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue First the album art was blank on desktop when playing a track, and would only show when you min...

fantasypark

Music Fan

1315 Views

2 replies

0 likes

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Superuser Contribution Random device does not disconnect from my Spotify account after logging off ALL

So out of NOWHERE some random song started playing on my spotify. I stopped it. It continued playing. Suddenly I see that a new device is logged in named "PS4-239". So I changed password and after that I made "log off all" so all devices would log ou...

Regular

So out of NOWHERE some random song started playing on my spotify. I stopped it. It continued playing. Suddenly I see that a new device is logged in named "PS4-239". So I changed password and after th...

Ivan

Spotify Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't rearrange songs through playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsually I have no problems like this but I'm trying to move songs around my playlist but now ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Usually...

Elena

Moderator

928 Views

3 replies

0 likes

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Superuser Contribution Spotify forgets album after closing app

PlanPremiumCountryNetherlandsDeviceLaptopOperating SystemWindows 10 My Question or IssueWhenever I am listening to an album and close the app, if I open it again, Spotify has cleared the queue of the remaining album songs. It still remembers where it...

Casual Listener

Plan Premium Country Netherlands Device Laptop Operating System Windows 10   My Question or Issue Whenever I am listening to an album and close the app, if I open it again, Spotify has...

sdkjasdjkfs

Casual Listener

483 Views

2 replies

0 likes

  • 483 Views
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Superuser Contribution Fix volume for commercials!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Blackkatt

Regular

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes