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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2485 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

156232 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

152101 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11524 Views

1 replies

6 likes

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Statistics for local songs I listen to

Operating SystemWindows 10 My Question or IssueHi,Spotify unfortunately doesn't provide statistics of your local songs you listen to(those musics that are from your laptop and that you listen on Spotify, but that ain't proposed by Spotify).Do you kno...

Regular

Operating System Windows 10   My Question or Issue Hi, Spotify unfortunately doesn't provide statistics of your local songs you listen to(those musics that are from your laptop and that you...

633 Views

0 replies

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Any way to "Refresh" Local files?

I'm looking for an easy solution to this irritating issue. I'm wanting to add local files to my Spotify playlists after a long time of not doing so, and despite unlinking folders that I don't need access to in the app anymore, I have a huge list of o...

Regular

I'm looking for an easy solution to this irritating issue. I'm wanting to add local files to my Spotify playlists after a long time of not doing so, and despite unlinking folders that I don't need ac...

kkzz

Casual Listener

23525 Views

4 replies

4 likes

local files
local files not syncing
local files refresh
Troubleshooting
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Superuser Contribution Scroll bar is very broken on a podcast

PlanPremiumCountryUSDeviceDesktopOperating SystemWin 10 64 bit My Question or IssueScroll bar on the "Hello Internet" podcast is broken, If you scroll down to the bottom of the page it jumps up and down and bugs out. Gif of the bug. I have replicated...

Visitor

  Plan Premium Country US Device Desktop Operating System Win 10 64 bit   My Question or Issue Scroll bar on the "Hello Internet" podcast is broken, If you scroll down to the bot...

Jeremy

Spotify Legend

2719 Views

11 replies

15 likes

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  • 15 likes

Can't fix "Error code 4" no matter what I try

PlanPremiumDevicePC (connected to LAN)Operating SystemWindows 10 My Question or Issue Hello Spotify community, This is the second or third time I am returning to the forum with this issue.My Spotify keeps giving me the famous "No internet connection ...

Regular

Plan Premium Device PC (connected to LAN) Operating System Windows 10   My Question or Issue   Hello Spotify community,   This is the second or third time I am returning to ...

OneByBoo

Roadie

1019 Views

2 replies

1 likes

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System Search Broken

PlanFree Operating SystemWindows 10 My Question or Issue:For some reason, I can't search for the Spotify Desktop App on my Windows Computer. When I type "Spotify" into Windows search, I either get results for a setting in the OS or a web search of th...

Visitor

Plan Free   Operating System Windows 10   My Question or Issue: For some reason, I can't search for the Spotify Desktop App on my Windows Computer. When I type "Spotify" into Windows...

382 Views

0 replies

0 likes

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Superuser Contribution High CPU usage on some album pages

DeviceDell XPS 15 9750Operating SystemWindows 10 My Question or IssueI've found on some album pages that I'm encountering sky high CPU and GPU usage when scrolled right down and having suggested albums in view. I've browsed through my library and fou...

Visitor

Device Dell XPS 15 9750 Operating System Windows 10   My Question or Issue I've found on some album pages that I'm encountering sky high CPU and GPU usage when scrolled right down and havi...

Mario

Spotify Legend

638 Views

1 replies

0 likes

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Solved!! Drag songs to sort in own list

PremiumCountryArgentinaDevicewindows 10 My Question or Issuei can t drag songs to order them in my own created list, but in other list that it s mine i can, i don t know why with 1 can do it and with the other not. In both i can arrenge by theme or a...

Casual Listener

Premium Country Argentina Device windows 10     My Question or Issue i can t drag songs to order them in my own created list, but in other list that it s mine i can, i don t know wh...

dinomight

Spotify Star

1843 Views

3 replies

0 likes

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Spotify can't play this right now if you have the file on your computer you can import it.

PlanPremiumCountryCanadaDeviceWindows 10 PCOperating SystemWindows 10My Question or IssueWhenever I try to play any song. I get the above message "Spotify can't play this right now if you have the file on your computer you can import it." I can't pla...

Visitor

Plan Premium Country Canada Device Windows 10 PC Operating System Windows 10 My Question or Issue Whenever I try to play any song. I get the above message "Spotify can't play this right now ...

376 Views

0 replies

2 likes

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[Desktop] Spotify Randomly Goes Offline

PlanFreeDevicePCOperating SystemWindows 7My Question or IssueSpotify randomly goes offline. I've tried searching it up, I've tried looking at previous topics pertaining to why it goes offline and how to fix it, I've tried allowing it through the fire...

Visitor

Plan Free Device PC Operating System Windows 7 My Question or Issue Spotify randomly goes offline. I've tried searching it up, I've tried looking at previous topics pertaining to why it goes o...

864 Views

0 replies

2 likes

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Windows 10 Spotify app not playing music

HI, The spotify app on my PC (Windows 10) isn't working properly. When I try to play a song it immediately skips to the next song, skipping through about 4 songs per second and never playing any. No songs/playlists etc are working, I am not in offlin...

Newbie

HI,    The spotify app on my PC (Windows 10) isn't working properly. When I try to play a song it immediately skips to the next song, skipping through about 4 songs per second and never p...

hollen

Casual Listener

506 Views

1 replies

1 likes

  • 506 Views
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spotify pc

CountryItalyDeviceWindows PCOperating SystemWindows 10 My Question or IssueI attached an image. Why do I see this when I open Spotify on my PC (Windows)? How can I fix it?

Visitor

Country Italy Device Windows PC Operating System Windows 10   My Question or Issue I attached an image. Why do I see this when I open Spotify on my PC (Windows)? How can I fix it?

343 Views

0 replies

0 likes

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Spotify not outputting sound

PlanPremiumCountryUnited KingdomDevicePC with a GTX970, 16GB RAM & an Intel i5-4960k processorOperating SystemWindows 10My Question or IssueRecently my Spotify has stopped playing any sound even when a song is playing. I have tried other apps and eve...

Newbie

Plan Premium Country United Kingdom Device PC with a GTX970, 16GB RAM & an Intel i5-4960k processor Operating System Windows 10 My Question or Issue Recently my Spotify has stopped ...

642 Views

0 replies

1 likes

no sound
Windows 10
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Solved!! Username instead of Displayname

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueThe top right of the app on desktop shows my username string instead of my display name. is there a solution to revert it back to showing my display name? because i know ...

Casual Listener

Plan Premium Country US Device Desktop Operating System Windows 10   My Question or Issue The top right of the app on desktop shows my username string instead of my display name. is th...

Naphe

Casual Listener

710 Views

1 replies

0 likes

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My songs pasue randomly.

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 home My Question or IssueUsually, it doesn't happen, but as of now, my songs pause while I'm in-game every 5 minutes. It is really annoying. Please help.

Visitor

Plan Premium Country Israel Device PC Operating System Windows 10 home   My Question or Issue Usually, it doesn't happen, but as of now, my songs pause while I'm in-game every 5 minute...

FabienT

Roadie

431 Views

1 replies

0 likes

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Solved!! New headphone issues

PlanPremiumCountry(Residing in Japan, but subscribed in Australia)DevicePCOperating SystemWindows 10 My Question or IssuePurchased a new set of headphones which do Bluetooth and are also wired with a 3.5mm headphone jack. (Brand: OneOdio, Wireless Pr...

Casual Listener

Plan Premium Country (Residing in Japan, but subscribed in Australia) Device PC Operating System Windows 10   My Question or Issue Purchased a new set of headphones which do Bluetooth ...

LazarusJames

Casual Listener

1015 Views

2 replies

0 likes

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Windows 10 Installation Errors Cause by Microsoft App Store (Solution)

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, HP OMEN-15)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis post is a concern I have with a solution to Windows installation problems and a question for the devs....

Casual Listener

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, HP OMEN-15) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This post is a concern I h...

TaTHEj

Composer

720 Views

1 replies

1 likes

solution
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Superuser Contribution Bug: Full screen issues: Does not show currently playing song when playing through spotify connect

Full screen mode in spotify desktop will show the previously played song instead of the one currently playing if playing as destination for spotify connect. Steps to reproduce: 1. Win10, spotify from windows store2. Open spotify on windows 3. Start p...

Visitor

Full screen mode in spotify desktop will show the previously played song instead of the one currently playing if playing as destination for spotify connect.   Steps to reproduce:   1. W...

Peter

Spotify Legend

2482 Views

2 replies

2 likes

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Unable delete ghost local files

PlanPremiumCountryUKDevice(Desktop)Operating System( Windows 10) My Question or IssueI have tried several methods. When I hold and/or press delete the songs come right back, when I delete "local-file.bnk" or change its name the local songs still rema...

Newbie

  Plan Premium Country UK Device (Desktop) Operating System ( Windows 10)   My Question or Issue I have tried several methods. When I hold and/or press delete the songs come righ...

dinomight

Spotify Star

832 Views

1 replies

1 likes

  • 832 Views
  • 1 replies
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Superuser Contribution Playlist keeps skipping back to start

PlanPremiumCountryGermanyOperating SystemWindows 10 So for some reason on my Desktop app, whenever i play a playlist without shuffle (mainly the Liked Songs, don't listen to other playlists without shuffle really so don't know if the issue exists the...

Casual Listener

Plan Premium Country Germany Operating System Windows 10   So for some reason on my Desktop app, whenever i play a playlist without shuffle (mainly the Liked Songs, don't listen to other ...

Mario

Spotify Legend

1045 Views

1 replies

0 likes

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Superuser Contribution Missing Songs

PlanPremiumCountryNetherlandsDevice(iPhone x & Pc Windows 10)Operating System(iOS Windows) My Question or IssueMy saved/liked songs keep disappearing as if i never liked them before. When i googled it, i found that some artists remove songs. But rece...

Visitor

Plan Premium Country Netherlands Device (iPhone x & Pc Windows 10) Operating System (iOS Windows)   My Question or Issue My saved/liked songs keep disappearing as if i never liked ...

Mario

Spotify Legend

641 Views

2 replies

0 likes

  • 641 Views
  • 2 replies
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