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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1685 Views

0 replies

2 likes

  • 1685 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145680 Views

83 replies

27 likes

  • 145680 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130617 Views

294 replies

22 likes

  • 130617 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10989 Views

1 replies

6 likes

  • 10989 Views
  • 1 replies
  • 6 likes

Superuser Contribution 'Spotify can't play this right now. If you have the file on your computer you can import it.' Error

So I know a lot of people have encountered this error before and I have checked all the possible solutions online. I hope someone can provide me a new solution that I haven't tried. I really love those songs, they are important to me (actually evey s...

Casual Listener

So I know a lot of people have encountered this error before and I have checked all the possible solutions online. I hope someone can provide me a new solution that I haven't tried. I really love tho...

Elena

Moderator

1350 Views

5 replies

0 likes

Desktop
Mobile use
  • 1350 Views
  • 5 replies
  • 0 likes

Superuser Contribution All songs being skipped

PlanPremiumCountryCanadaDeviceWindows 10 DesktopOperating SystemWindows 10 64 bit My Question or Issue:Whenever I try to play any track, Spotify is unable to play the song and simply skips every song en-masse. I read a few other threads stating to tr...

Casual Listener

Plan Premium Country Canada Device Windows 10 Desktop Operating System Windows 10 64 bit   My Question or Issue: Whenever I try to play any track, Spotify is unable to play the song an...

TheDarkEra

Casual Listener

1268 Views

5 replies

0 likes

drivers
skipping
Speakers
  • 1268 Views
  • 5 replies
  • 0 likes

App doesn't work on Windows 7

PlanPremiumCountryBrasilDevicePCOperating SystemWindows 7 Ultimate Service Pack 1Spotify App Version1.1.31.703.g256add22 My Question or IssueMy app doesn't work on my PC. It opens normally, I can browse songs, artists and playlists without any error....

Newbie

Plan Premium Country Brasil Device PC Operating System Windows 7 Ultimate Service Pack 1 Spotify App Version 1.1.31.703.g256add22   My Question or Issue My app doesn't work on my PC....

dinomight

Spotify Star

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Where can I find the country version of That Don't Impress Me Much?

I can only find the pop version never had that problem beforeThis onehttps://www.youtube.com/watch?v=mqFLXayD6e8 Not This One https://www.youtube.com/watch?v=W5nbVD7PiKw

Gig Goer

I can only find the pop version never had that problem before This one https://www.youtube.com/watch?v=mqFLXayD6e8   Not This One   https://www.youtube.com/watch?v=W5nbVD7PiKw

OneByBoo

Roadie

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

[Desktop] Windows Desktop App Missing All Artwork (except now playing)

Windows desktop is missing all artwork except the now playing artwork. Web browser shows everything. Tried on Windows 7, Windows 10, deleted app and all traces and reinstalled, fresh install on brand new machine that never has Spotify. Nothing makes ...

Regular

Windows desktop is missing all artwork except the now playing artwork.   Web browser shows everything.   Tried on Windows 7, Windows 10, deleted app and all traces and reinstalled, fres...

OneByBoo

Roadie

703 Views

3 replies

0 likes

Desktop
  • 703 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs keep getting added to Liked Songs

PlanPremiumCountry GermanyDeviceiPhone 6 & Windows PCOperating System(iOS 11, Windows 10,etc.) My Question or IssueHello, yesterday i clicked on a link of an artist to get a preview of his new album (to get the preview i had to login to spotify), the...

Casual Listener

  Plan Premium Country  Germany Device iPhone 6 & Windows PC Operating System (iOS 11, Windows 10,etc.)   My Question or Issue Hello,   yesterday i clicked on a l...

leoleo161

Casual Listener

662 Views

2 replies

0 likes

  • 662 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I make my browser open spotify links in the desktop app?

I've had apple music for many years, but wanted to go back to spotify, as I remembered it having lots of features that I missed at apple music. I have a windows computer with the spotify desktop app installed, connected to my stereo, and meticulously...

Visitor

I've had apple music for many years, but wanted to go back to spotify, as I remembered it having lots of features that I missed at apple music. I have a windows computer with the spotify desktop app ...

Xenia

Moderator

3734 Views

3 replies

12 likes

  • 3734 Views
  • 3 replies
  • 12 likes

Error Code: auth:3

Okay, so i am on Windows and for AGES i have been trying to listen to spotify but i can't because of error code: auth:3. I know there is one going threads but NONE of those help

Music Fan

Okay, so i am on Windows and for AGES i have been trying to listen to spotify but i can't because of error code: auth:3. I know there is one going threads but NONE of those help

ctoothaker1

Newbie

5194 Views

16 replies

0 likes

  • 5194 Views
  • 16 replies
  • 0 likes

Local files covers are the same for all songs of an album

PlanPremiumCountryFranceDevicePCOperating SystemWindows 7 My Question or IssueHi, so I finally finished my "transition" from local library to Spotify. I found 5k songs on Spotify and 1,7k that I didn't, so I have to use those files as local files in ...

Regular

Plan Premium Country France Device PC Operating System Windows 7   My Question or Issue Hi, so I finally finished my "transition" from local library to Spotify. I found 5k songs on Spo...

dqryl

Newbie

3568 Views

3 replies

2 likes

  • 3568 Views
  • 3 replies
  • 2 likes

Username is a bunch of random characters

Please spotify, fix this.. I have chosen a username (had even to take a new one because I already had one and now I can't get my original one, great!) as suggested in another thread, and it didn't help of course In the Desktop App and on Web my usern...

Casual Listener

Please spotify, fix this..  I have chosen a username (had even to take a new one because I already had one and now I can't get my original one, great!) as suggested in another thread, and it di...

LauM1

Casual Listener

1000 Views

2 replies

0 likes

  • 1000 Views
  • 2 replies
  • 0 likes

Autoplay is having issues

PlanPremiumCountryNetherlandsDeviceDesktop PCOperating SystemWindows 10My Question or IssueSpotify does not autoplay random songs at the end of the playlist, even though it's checked. i've reinstalled spotify, i've reset my hosts file, i've checked a...

Newbie

  Plan Premium Country Netherlands Device Desktop PC Operating System Windows 10 My Question or Issue Spotify does not autoplay random songs at the end of the playlist, even though it'...

490 Views

0 replies

2 likes

autoplay
Spotify
Windows
  • 490 Views
  • 0 replies
  • 2 likes

Spotify can't play this right now.

PlanPremiumCountryTurkeyDeviceDesktop DeviceOperating SystemWindows 10My Question or IssueNo songs play after downloading Netflix. I'm getting an error called Spotify can't play this right now. Since I don't have an internet connection, I am looking ...

Casual Listener

Plan Premium Country Turkey Device Desktop Device Operating System Windows 10 My Question or Issue No songs play after downloading Netflix. I'm getting an error called Spotify can't play thi...

nihatmvardar

Casual Listener

534 Views

2 replies

0 likes

  • 534 Views
  • 2 replies
  • 0 likes

Desktop Player freezes when I try to play any song

PlanPremiumCountryBrazilOperating SystemWindows 7PlayerDesktop PlayerPlayer version1.1.31.703.g256add22 My Question or IssueWhen I start the desktop app it shows that I'm listening to nothing, then when I try to play some song, it freezes in 0:00, so...

Newbie

Plan Premium Country Brazil Operating System Windows 7 Player Desktop Player Player version 1.1.31.703.g256add22   My Question or Issue When I start the desktop app it shows that I'm...

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

Superuser Contribution O Spotfy não consegue tocar isso no momento. Se você tiver o arquivo no computador é possível import

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueO Spotify não consegue tocar isso no momento. Se você tiver o arquivo no computador é possíve...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue O Spoti...

Bittencourt

Spotify Star

74751 Views

65 replies

6 likes

  • 74751 Views
  • 65 replies
  • 6 likes

A firewall may be blocking spotify

PlanPremiumCountryAustraliaDevicewindows 10 pcOperating SystemWindows 10 My Question or Issuehave new modem and now cant log into desktop spotify app, if i use mobile hot spot it works fine, but not when using wifi. ive went through the fire wall set...

Visitor

  Plan Premium Country Australia Device windows 10 pc Operating System Windows 10   My Question or Issue have new modem and now cant log into desktop spotify app, if i use mobile...

no64pl-vzs_1p

Newbie

1188 Views

2 replies

0 likes

  • 1188 Views
  • 2 replies
  • 0 likes

Black box blocks part of screen (win10 firefox web player)

PlanFreeCountry DeviceLenovo ideapadOperating SystemWindows 10, Firefox My Question or IssueThis is my screen (see attachment). Been like this for a year now, already posted about this. No add-ons or anything activated. Deleting the HTML

gets rid of
...

Casual Listener

  Plan Free Country   Device Lenovo ideapad Operating System Windows 10, Firefox   My Question or Issue This is my screen (see attachment). Been like this for a year now, al...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

Random weird playlist appeared on my account and obstruct with my play time

PlanPremiumCountryMalaysiaDeviceSamsung S10eOperating SystemAndroid 10 My Question or IssueIt's been happening for quite a few weeks now, almost every single time I open my Spotify on my phone especially around 1300 to 1800 (GMT+8) I always saw songs...

Visitor

  Plan Premium Country Malaysia Device Samsung S10e Operating System Android 10   My Question or Issue It's been happening for quite a few weeks now, almost every single time I o...

Emilia_8

Community Legend

823 Views

1 replies

0 likes

  • 823 Views
  • 1 replies
  • 0 likes

Solved!! My account was hacked, and now I can't download music.

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) These devices aren't mine, the only devices I have on my account are my Windows 10 PC and my Samsung Galaxy S10e. All of the ones shown are from whoever hac...

Visitor

Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) These devices aren't mine, the only devices I have on my account are my Windows 10 PC and my Sa...

OneByBoo

Roadie

796 Views

1 replies

0 likes

Won't download music
  • 796 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not auto playing similar songs when music ends.

Usually when after the last song in a playlist is done playing it will autoplay similar songs. Well its not doing that it automatically go's back to the first song in the playlist and stops playing altogether. Also when i try and change where my offl...

Visitor

Usually when after the last song in a playlist is done playing it will autoplay similar songs. Well its not doing that it automatically go's back to the first song in the playlist and stops playing a...

Anonymous88

Casual Listener

46505 Views

16 replies

15 likes

bugged
Desktop
desktop app
  • 46505 Views
  • 16 replies
  • 15 likes

Can't play Local Files/Windows Error

PlanPremiumCountryChile DeviceHP 250 G6 Notebook PCOperating SystemWindows 10 My Question or IssueSo, as the title says, I can't play Local Files from my computer: I can see them on the Local Files Tab, I can add them to a playlist, I can listen to t...

Visitor

Plan Premium Country Chile   Device HP 250 G6 Notebook PC Operating System Windows 10   My Question or Issue So, as the title says, I can't play Local Files from my computer: I c...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes