Help - Desktop Windows

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:08:45 PM
2023-04-29 10:41:16 PM
MattSuda
Spotify Star
1080 Views
1 replies
4 likes

1080 Views
1 replies
4 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

Goodman
Spotify Legend
2013-09-17 11:47:47 AM
140289 Views
0 replies
26 likes
Mac
Windows

140289 Views
0 replies
26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

meahtenoha
Spotify
2017-06-21 1:56:20 PM
55769 Views
0 replies
33 likes
Windows

55769 Views
0 replies
33 likes

Superuser Contribution Spotify Wrapped

PlanFreeCountryUSA DeviceDell LaptopOperating SystemWindows 7 My Question or Issue Whenever I try to do Spotify Wrapped it always says "Hmm something is not working so sorry about that..." and I've tried on other devices but its the same thing. Could...

Tenderfungal
Casual Listener
Plan Free Country USA Device Dell Laptop Operating System Windows 7 My Question or Issue Whenever I try to do Spotify Wrapped it always says "Hmm something is n...
2019-12-06 4:44:30 AM
2019-12-11 10:19:42 AM
Katerina
Spotify Legend
1025 Views
3 replies
0 likes

1025 Views
3 replies
0 likes

I want to see the 2019 story you made for me on my computer.

I went out today and my phone had some 2019 year wrap story you made for me. I want to be able to see this on my desktop computer please.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

iwishiwastswift
Regular
I went out today and my phone had some 2019 year wrap story you made for me. I want to be able to see this on my desktop computer please. Plan Free/Premium Country Device (iPhone ...
2019-12-06 2:33:10 PM
2019-12-11 6:55:36 AM
Lucy-lloyd
Visitor
1337 Views
1 replies
0 likes

1337 Views
1 replies
0 likes

Spotify free in Japan. 15 hours limit reached after 8?

Hi Spotify folks. I'm on the free plan in Japan, which gives me a time limited 15 hours of music per month on my windows desktop. For the last few months I've been getting a warning that I'm up to the 15 hour limit when I've only listened to it for l...

23307612
Casual Listener
Hi Spotify folks. I'm on the free plan in Japan, which gives me a time limited 15 hours of music per month on my windows desktop. For the last few months I've been getting a warning that I'm...
2019-12-07 1:55:46 PM
2019-12-11 6:48:20 AM
OneByBoo
Rising Star 4
2931 Views
3 replies
1 likes

2931 Views
3 replies
1 likes

Spotify videos not working on windows

PlanFreeCountryUS DevicePCOperating SystemWindows 10 My Question or IssueHi.I try to watch the videos by the Browse option. It doesn't work. All other options (podcasts, playlists etc) work. I tried to reinstall the app, log in and out, reconnecting ...

michelle1887
Visitor
Plan Free Country US Device PC Operating System Windows 10 My Question or Issue Hi. I try to watch the videos by the Browse option. It doesn't work. All other options (podca...
2019-12-09 4:46:45 AM
2019-12-11 6:44:23 AM
OneByBoo
Rising Star 4
1042 Views
1 replies
0 likes

1042 Views
1 replies
0 likes

File - Import playlist that option is not there.

PlanFree/Premium FreeCountry Australia Device Windows computer - download itunes playlist to spotiftyOperating SystemWindows 10 My Question or Issue I am trying to download my Itunes playlist. I have ticked the Share box in Itunes but when I click Fi...

wok68499
Newbie
Plan Free/Premium Free Country Australia Device Windows computer - download itunes playlist to spotifty Operating SystemWindows 10 My Question or Issue I am trying...
2019-01-05 9:35:45 AM
2019-12-11 5:02:22 AM
tmmichelle
Newbie
3081 Views
3 replies
0 likes

3081 Views
3 replies
0 likes

Bug - When no sound device is connect app hogs bandwitdth

PlanPremiumCountryUSDeviceDesktop/LaptopOperating SystemWindows 10 My Question or IssueWhen there is no sound device connected or enabled via Windows, Spotify app will cycle through songs as fast as it can load them burning through data. Scenario, li...

rthur88
Visitor
Plan Premium Country US Device Desktop/Laptop Operating System Windows 10 My Question or Issue When there is no sound device connected or enabled via Windows, Spotify app...
2019-12-10 10:45:20 PM
521 Views
0 replies
0 likes
bug
desktop app

521 Views
0 replies
0 likes

Can't press play on desktop app on specific playlist.

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueHello,I've created a very long playlist (290 hours) for the purpose of not having repeating songs over a long period of time.But I can't press play on that playlist, ever...

digitarch
Visitor
Plan Premium Country Germany Device PC Operating System Windows 10 My Question or Issue Hello, I've created a very long playlist (290 hours) for the purpose of not having repeating ...
2019-12-10 4:14:21 PM
761 Views
0 replies
0 likes
Help
playback
Playlists

761 Views
0 replies
0 likes

Windows Podcasts Refresh

PlanPremiumCountryUnited StatesDeviceWindows Desktop PCOperating SystemWindows 10 My Question or IssueNew podcasts do not appear automatically in the Windows app. If I look on my phone, I see new podcasts, however they are not visible on my PC. If I ...

quimbyma
Casual Listener
Plan Premium Country United States Device Windows Desktop PC Operating System Windows 10 My Question or Issue New podcasts do not appear automatically in the Windows app. If I l...
2019-12-10 4:09:37 PM
511 Views
0 replies
0 likes

511 Views
0 replies
0 likes

Solved!!Superuser Contribution Desktop software not connected to anything

PlanPremiumCountrySwedenDeviceDesktop computerOperating SystemWindows 10 My Question or IssueThis has happened a few times before, but now for several days it seems like my spotify on my desktop is not connected to anything. I can play some songs, bu...

lembas
Regular
Plan Premium Country Sweden Device Desktop computer Operating System Windows 10 My Question or Issue This has happened a few times before, but now for several days it seems l...
2019-10-29 5:47:09 PM
2019-12-10 3:29:08 PM
Peter
Spotify Legend
675 Views
4 replies
0 likes

675 Views
4 replies
0 likes

Superuser Contribution [Desktop] "Listening on ...(e.g. Sylvia's iPhone)" interrupts my music

PlanPremiumCountryBulgaria Operating SystemWindows 10 My Question or IssueWhile I'm listening everything is interrupted by "Listening on (e.g. Sylvia's iPhone)" See attached image. This appears and interrupts my music. It also fills my "Recently play...

demode22
Casual Listener
Plan Premium Country Bulgaria Operating System Windows 10 My Question or Issue While I'm listening everything is interrupted by "Listening on (e.g. Sylvia's iPhone)" See ...
2019-11-25 11:31:23 AM
2019-12-10 3:21:01 PM
Peter
Spotify Legend
420 Views
2 replies
0 likes

420 Views
2 replies
0 likes

Superuser Contribution Spotify connects to random devices without any interaction

I'm listening to Spotify on Windows 10, and in the middle of the song it randomly connects other people's iPhones and computers. It changes the devices in like every 3 minutes. I already tried to change my password just in case, it didn't help. Pleas...

zsofianora23
Casual Listener
I'm listening to Spotify on Windows 10, and in the middle of the song it randomly connects other people's iPhones and computers. It changes the devices in like every 3 minutes. I already tried to cha...
2019-11-25 10:50:19 AM
2019-12-10 3:16:20 PM
Peter
Spotify Legend
542 Views
2 replies
1 likes

542 Views
2 replies
1 likes

Superuser Contribution Shuffle Broke Queue

PlanPremiumCountryUnited KingdomDevice(note 9, aspire acer laptop, ps4 pro)Operating System(Android pie, Windows 10, Playstation) My Question or Issueokay so i have noticed that if you put a playlist on shuffle then add songs to a queue it really mes...

infamous92
Visitor
Plan Premium Country United Kingdom Device (note 9, aspire acer laptop, ps4 pro) Operating System (Android pie, Windows 10, Playstation) My Question or Issue okay so i have noti...
2019-11-17 4:03:59 PM
2019-12-10 3:07:45 PM
Peter
Spotify Legend
924 Views
1 replies
1 likes
Android
Desktop
Fix
Issues
shuffle

924 Views
1 replies
1 likes

Superuser Contribution desktop client automatically opens browser

PlanFreeDevicehp laptopOperating SystemWindows 7desktop client version 1.1.19.480.g7d17e3ce Hi. please tell me if anybody knows how to figure that annoying issueSpotify desktop upgrades to version 1.1.19.480.g7d17e3ce (win 7) and since that every tim...

Best4mee
Casual Listener
Plan Free Device hp laptop Operating System Windows 7 desktop client version 1.1.19.480.g7d17e3ce Hi. please tell me if anybody knows how to figure that annoying issue Sp...
2019-11-13 11:38:42 AM
2019-12-10 3:03:06 PM
Peter
Spotify Legend
647 Views
2 replies
0 likes

647 Views
2 replies
0 likes

Error code 4 Tried 5 different solutions

PlanPremiumCountry DevicePCOperating SystemWindows 10 64 bit My Question or IssueGetting error code:4 ; no internet connection detected when online. -Tried changing the DNS - Spotify is not on any of my firewall lists. It is on the unrestricted list....

baseballfan4877
Casual Listener
Plan Premium Country Device PC Operating System Windows 10 64 bit My Question or Issue Getting error code:4 ; no internet connection detected when online. -Tried changi...
2019-12-08 10:43:57 PM
2019-12-10 6:53:55 AM
OneByBoo
Rising Star 4
617 Views
3 replies
0 likes

617 Views
3 replies
0 likes

Solved!! Can't uninstall Microsoft Store version manually or with tools

I have a Windows 10 with the Microsoft Store version of Spotify installed, and I can't uninstall it. It appears in the Windows' "Add and remove programs" list, but clicking Uninstall only makes it disappear from the list, and when you click the Deskt...

Vornaskotti
Casual Listener
I have a Windows 10 with the Microsoft Store version of Spotify installed, and I can't uninstall it. It appears in the Windows' "Add and remove programs" list, but clicking Uninstall only makes it di...
2019-12-09 11:15:36 PM
2019-12-09 12:05:44 AM
Vornaskotti
Casual Listener
3575 Views
1 replies
0 likes
Microsoft Store
Uninstall
Windows 10

3575 Views
1 replies
0 likes

Error Message Upon Boot Up: "Spotify program file has become damaged..."

PlanPremiumCountryUnited StateDeviceDesktopOperating SystemWindows My Question or IssueI had started up my computer and I had received an odd error message. I had never seen this before. I know I don't have a virus so there must be some kind of bug o...

alexcouch
Casual Listener
Plan Premium Country United State Device Desktop Operating System Windows My Question or Issue I had started up my computer and I had received an odd error message. I had never seen ...
2019-12-09 7:09:17 PM
2019-12-09 7:35:08 PM
AeroZ
Composer
520 Views
1 replies
0 likes

520 Views
1 replies
0 likes

Can't change profle picture

PlanFreeCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or Issue cant change the profile picture on spotfy, it doesn't update when i try and when i log out it disappears. i've tried on other computers and i can't update, always dissa...

guuiabreuuu
Visitor
Plan Free Country Brazil Device Desktop Operating System Windows 10 My Question or Issue cant change the profile picture on spotfy, it doesn't update when i try and when i log out i...
2019-12-07 2:52:26 AM
2019-12-09 5:46:03 PM
malagandkaan2
Regular
529 Views
2 replies
0 likes

529 Views
2 replies
0 likes

I cant update my profile pic

PlanPremiumCountryBrazilDeviceX55UBOperating SystemWindows 10 When I upload the profile photo, spotify simply doesn't update.

tiagofrc
Casual Listener
Plan Premium Country Brazil Device X55UB Operating System Windows 10 When I upload the profile photo, spotify simply doesn't update.
2019-12-08 7:22:36 PM
2019-12-09 5:44:03 PM
malagandkaan2
Regular
465 Views
2 replies
0 likes

465 Views
2 replies
0 likes

Can't use/uninstall Spotify

I'm having issues with spotify on my PC, when i start-up the computer a pop up appears saying that spotify cant open with two options, try againg ehich only makes the pop up appear again nad ignore which makes spotify appear after a couple minutes bu...

LarsArvid
Regular
I'm having issues with spotify on my PC, when i start-up the computer a pop up appears saying that spotify cant open with two options, try againg ehich only makes the pop up appear again nad ignore w...
2019-12-09 5:18:23 PM
2019-12-09 5:22:43 PM
OneByBoo
Rising Star 4
385 Views
1 replies
0 likes

385 Views
1 replies
0 likes

High CPU Usage, Unusable unless Offline.

PremiumUSADesktopWindows 10 Spotify CPU usage reaches ~50% when logged in and online. Offline mode doesn't provoke the CPU leak, but Spotify will not accept any connection from a VPN. I've deleted and reinstalled everything Spotify multiple times (in...

Das_Haifisch
Visitor
Premium USA Desktop Windows 10 Spotify CPU usage reaches ~50% when logged in and online. Offline mode doesn't provoke the CPU leak, but Spotify will not accept any connection from a VPN. ...
2019-12-09 7:26:20 AM
191 Views
0 replies
0 likes

191 Views
0 replies
0 likes

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Desktop (Windows)

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