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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1621 Views

0 replies

2 likes

  • 1621 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145395 Views

83 replies

27 likes

  • 145395 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130284 Views

294 replies

22 likes

  • 130284 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10971 Views

1 replies

6 likes

  • 10971 Views
  • 1 replies
  • 6 likes

Windows 10 Spotify app not playing music

HI, The spotify app on my PC (Windows 10) isn't working properly. When I try to play a song it immediately skips to the next song, skipping through about 4 songs per second and never playing any. No songs/playlists etc are working, I am not in offlin...

Newbie

HI,    The spotify app on my PC (Windows 10) isn't working properly. When I try to play a song it immediately skips to the next song, skipping through about 4 songs per second and never p...

hollen

Casual Listener

473 Views

1 replies

1 likes

  • 473 Views
  • 1 replies
  • 1 likes

spotify pc

CountryItalyDeviceWindows PCOperating SystemWindows 10 My Question or IssueI attached an image. Why do I see this when I open Spotify on my PC (Windows)? How can I fix it?

Visitor

Country Italy Device Windows PC Operating System Windows 10   My Question or Issue I attached an image. Why do I see this when I open Spotify on my PC (Windows)? How can I fix it?

319 Views

0 replies

0 likes

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Spotify not outputting sound

PlanPremiumCountryUnited KingdomDevicePC with a GTX970, 16GB RAM & an Intel i5-4960k processorOperating SystemWindows 10My Question or IssueRecently my Spotify has stopped playing any sound even when a song is playing. I have tried other apps and eve...

Newbie

Plan Premium Country United Kingdom Device PC with a GTX970, 16GB RAM & an Intel i5-4960k processor Operating System Windows 10 My Question or Issue Recently my Spotify has stopped ...

617 Views

0 replies

1 likes

no sound
Windows 10
  • 617 Views
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  • 1 likes

Solved!! Username instead of Displayname

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueThe top right of the app on desktop shows my username string instead of my display name. is there a solution to revert it back to showing my display name? because i know ...

Casual Listener

Plan Premium Country US Device Desktop Operating System Windows 10   My Question or Issue The top right of the app on desktop shows my username string instead of my display name. is th...

Naphe

Casual Listener

679 Views

1 replies

0 likes

  • 679 Views
  • 1 replies
  • 0 likes

My songs pasue randomly.

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 home My Question or IssueUsually, it doesn't happen, but as of now, my songs pause while I'm in-game every 5 minutes. It is really annoying. Please help.

Visitor

Plan Premium Country Israel Device PC Operating System Windows 10 home   My Question or Issue Usually, it doesn't happen, but as of now, my songs pause while I'm in-game every 5 minute...

FabienT

Roadie

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Solved!! New headphone issues

PlanPremiumCountry(Residing in Japan, but subscribed in Australia)DevicePCOperating SystemWindows 10 My Question or IssuePurchased a new set of headphones which do Bluetooth and are also wired with a 3.5mm headphone jack. (Brand: OneOdio, Wireless Pr...

Casual Listener

Plan Premium Country (Residing in Japan, but subscribed in Australia) Device PC Operating System Windows 10   My Question or Issue Purchased a new set of headphones which do Bluetooth ...

LazarusJames

Casual Listener

976 Views

2 replies

0 likes

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Windows 10 Installation Errors Cause by Microsoft App Store (Solution)

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, HP OMEN-15)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis post is a concern I have with a solution to Windows installation problems and a question for the devs....

Casual Listener

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, HP OMEN-15) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This post is a concern I h...

TaTHEj

Composer

652 Views

1 replies

1 likes

solution
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  • 1 replies
  • 1 likes

Superuser Contribution Bug: Full screen issues: Does not show currently playing song when playing through spotify connect

Full screen mode in spotify desktop will show the previously played song instead of the one currently playing if playing as destination for spotify connect. Steps to reproduce: 1. Win10, spotify from windows store2. Open spotify on windows 3. Start p...

Visitor

Full screen mode in spotify desktop will show the previously played song instead of the one currently playing if playing as destination for spotify connect.   Steps to reproduce:   1. W...

Peter

Spotify Legend

2451 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Unable delete ghost local files

PlanPremiumCountryUKDevice(Desktop)Operating System( Windows 10) My Question or IssueI have tried several methods. When I hold and/or press delete the songs come right back, when I delete "local-file.bnk" or change its name the local songs still rema...

Newbie

  Plan Premium Country UK Device (Desktop) Operating System ( Windows 10)   My Question or Issue I have tried several methods. When I hold and/or press delete the songs come righ...

dinomight

Spotify Star

804 Views

1 replies

1 likes

  • 804 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist keeps skipping back to start

PlanPremiumCountryGermanyOperating SystemWindows 10 So for some reason on my Desktop app, whenever i play a playlist without shuffle (mainly the Liked Songs, don't listen to other playlists without shuffle really so don't know if the issue exists the...

Casual Listener

Plan Premium Country Germany Operating System Windows 10   So for some reason on my Desktop app, whenever i play a playlist without shuffle (mainly the Liked Songs, don't listen to other ...

Mario

Spotify Legend

1019 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Missing Songs

PlanPremiumCountryNetherlandsDevice(iPhone x & Pc Windows 10)Operating System(iOS Windows) My Question or IssueMy saved/liked songs keep disappearing as if i never liked them before. When i googled it, i found that some artists remove songs. But rece...

Visitor

Plan Premium Country Netherlands Device (iPhone x & Pc Windows 10) Operating System (iOS Windows)   My Question or Issue My saved/liked songs keep disappearing as if i never liked ...

Mario

Spotify Legend

579 Views

2 replies

0 likes

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Solved!! Some songs give an error while trying to play it

PlanFree CountryUSA DeviceLaptop Operating SystemWindows 10 1909 I am trying to play a song that I recently got into on youtube, but when I found it, it was grayed out and Spotify said that it can't play the song right now and if I had the song file,...

Casual Listener

Plan Free   Country USA   Device Laptop   Operating System Windows 10 1909   I am trying to play a song that I recently got into on youtube, but when I found it, it wa...

OneByBoo

Roadie

678 Views

3 replies

0 likes

  • 678 Views
  • 3 replies
  • 0 likes

Skipping through all songs...

PlanPremiumCountryUKDeviceHP LaptopOperating SystemWindows 10 My Question or IssueAll of a sudden when I go to play a track on my Spotify application, it'll skip through all my tracks or all the songs on the album I tried to play and my Spotify will ...

Casual Listener

  Plan Premium Country UK Device HP Laptop Operating System Windows 10   My Question or Issue All of a sudden when I go to play a track on my Spotify application, it'll skip thro...

TaTHEj

Composer

717 Views

1 replies

0 likes

  • 717 Views
  • 1 replies
  • 0 likes

Taskbar Icon Blank

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueFor some reason my Spotify taskbar icon is blank. It still works but the logo is not visible.

Regular

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue For some reason my Spotify taskbar icon is blank.  It still works but the logo is not visible.

TaTHEj

Composer

2212 Views

1 replies

0 likes

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  • 1 replies
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A firewall may be blocking spotify (Error Code:auth:3)

PlanFreeCountry USA DevicePCOperating SystemWindows 10 My Question or IssueTrying to solve my won't play any track past 5s problem so I uninstalled, cleaned, reinstalled (again) and now I can't even log in. Says there's a firewall problem, Error Code...

Casual Listener

  Plan Free Country USA   Device PC Operating System Windows 10   My Question or Issue Trying to solve my won't play any track past 5s problem so I uninstalled, cleaned, r...

Plomoparejo

Newbie

19420 Views

5 replies

1 likes

  • 19420 Views
  • 5 replies
  • 1 likes

x Can't play current song.

PlanFree/Premium CountryUSA DeviceDesktop PC Operating SystemWindows 10 My Question or IssueI'm trying to play my weekly discovery. If/when the track plays at all, it plays for 5 seconds and then the blue banner pops up reading: Can't play current tr...

Casual Listener

  Plan Free/Premium   Country USA   Device Desktop PC   Operating System Windows 10   My Question or Issue I'm trying to play my weekly discovery.  If/when...

OneByBoo

Roadie

696 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution 'Spotify can't play this right now. If you have the file on your computer you can import it.' Error

So I know a lot of people have encountered this error before and I have checked all the possible solutions online. I hope someone can provide me a new solution that I haven't tried. I really love those songs, they are important to me (actually evey s...

Casual Listener

So I know a lot of people have encountered this error before and I have checked all the possible solutions online. I hope someone can provide me a new solution that I haven't tried. I really love tho...

Elena

Moderator

1348 Views

5 replies

0 likes

Desktop
Mobile use
  • 1348 Views
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Superuser Contribution All songs being skipped

PlanPremiumCountryCanadaDeviceWindows 10 DesktopOperating SystemWindows 10 64 bit My Question or Issue:Whenever I try to play any track, Spotify is unable to play the song and simply skips every song en-masse. I read a few other threads stating to tr...

Casual Listener

Plan Premium Country Canada Device Windows 10 Desktop Operating System Windows 10 64 bit   My Question or Issue: Whenever I try to play any track, Spotify is unable to play the song an...

TheDarkEra

Casual Listener

1265 Views

5 replies

0 likes

drivers
skipping
Speakers
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  • 5 replies
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App doesn't work on Windows 7

PlanPremiumCountryBrasilDevicePCOperating SystemWindows 7 Ultimate Service Pack 1Spotify App Version1.1.31.703.g256add22 My Question or IssueMy app doesn't work on my PC. It opens normally, I can browse songs, artists and playlists without any error....

Newbie

Plan Premium Country Brasil Device PC Operating System Windows 7 Ultimate Service Pack 1 Spotify App Version 1.1.31.703.g256add22   My Question or Issue My app doesn't work on my PC....

dinomight

Spotify Star

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes