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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

151251 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

139563 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11301 Views

1 replies

6 likes

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[Desktop][Connect] Error code while logging in to my desktop app (error code 5)

Hi community!After turning on my PC today I found out that my app on Windows 10 was in "Offline mode" but my internet was okay and everything else ran smoothly. So I've decided to try to re-log into my account. I've logged out but when I've tried to ...

Visitor

Hi community! After turning on my PC today I found out that my app on Windows 10 was in "Offline mode" but my internet was okay and everything else ran smoothly. So I've decided to try to re-log int...

732 Views

0 replies

0 likes

Connect
Desktop
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Windows 10 app won't update the recently played artists at all.

Windows 10 app (version 1.1.31.703.g256add22) hasn't updated the front-page where it's supposed to show recently listened at all lately (gone actually for many months, I think this started late last year).First of all, whenever I used my iPhone or iP...

Roadie

Windows 10 app (version 1.1.31.703.g256add22) hasn't updated the front-page where it's supposed to show recently listened at all lately (gone actually for many months, I think this started late last ...

Samppa3

Roadie

923 Views

5 replies

2 likes

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Spotify wont go online when resuming from sleep with protonvpn

PlanPremiumCountryDenmark DeviceRyzen 3600 desktop with Intel AX200 wifiOperating SystemWindows 10 My Question or IssueI use protonvpn which when waken from sleep will reconnect, while reconnecting there is no connection to the internet. After it has...

Visitor

Plan Premium Country Denmark   Device Ryzen 3600 desktop with Intel AX200 wifi Operating System Windows 10   My Question or Issue I use protonvpn which when waken from sleep will...

appistrash

Newbie

743 Views

1 replies

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Songs skip to queued songs

PlanPremiumCountryunited kingdom Operating System(Windows 10) My Question or IssueWhen I play a song that is in a playlist or an album it will always stop half way through the first song and skip to my queued songs. When there’s nothing in my queue i...

Visitor

Plan Premium Country united kingdom    Operating System (Windows 10)   My Question or Issue When I play a song that is in a playlist or an album it will always stop half way t...

405 Views

0 replies

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Solved!! Unable to use desktop Spotify

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 ProMy Question or IssueI am unable to play any songs via the desktop application for Spotify. Selecting some songs result in them instantly being skipped for the next song in the queue repeatedl...

Casual Listener

Plan Premium Country USA Device PC Operating System Windows 10 Pro My Question or Issue I am unable to play any songs via the desktop application for Spotify. Selecting some songs result in ...

ablack2-us

Casual Listener

5211 Views

8 replies

1 likes

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Spotify Issue

PlanFree/Premium Operating SystemWindows 10 Home My Question or Issue so ive been using spotify for a while now and for the past 3 days the tiny song icon isnt showing up. usually theres a picture on the left to the song. i was wondering if theres a ...

Visitor

Plan Free/Premium   Operating System Windows 10 Home   My Question or Issue  so ive been using spotify for a while now and for the past 3 days the tiny song icon isnt showing up...

OneByBoo

Roadie

501 Views

1 replies

0 likes

song icon
song icon not showing up
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Statistics for local songs I listen to

Operating SystemWindows 10 My Question or IssueHi,Spotify unfortunately doesn't provide statistics of your local songs you listen to(those musics that are from your laptop and that you listen on Spotify, but that ain't proposed by Spotify).Do you kno...

Regular

Operating System Windows 10   My Question or Issue Hi, Spotify unfortunately doesn't provide statistics of your local songs you listen to(those musics that are from your laptop and that you...

616 Views

0 replies

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Any way to "Refresh" Local files?

I'm looking for an easy solution to this irritating issue. I'm wanting to add local files to my Spotify playlists after a long time of not doing so, and despite unlinking folders that I don't need access to in the app anymore, I have a huge list of o...

Regular

I'm looking for an easy solution to this irritating issue. I'm wanting to add local files to my Spotify playlists after a long time of not doing so, and despite unlinking folders that I don't need ac...

kkzz

Casual Listener

23054 Views

4 replies

4 likes

local files
local files not syncing
local files refresh
Troubleshooting
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Superuser Contribution Scroll bar is very broken on a podcast

PlanPremiumCountryUSDeviceDesktopOperating SystemWin 10 64 bit My Question or IssueScroll bar on the "Hello Internet" podcast is broken, If you scroll down to the bottom of the page it jumps up and down and bugs out. Gif of the bug. I have replicated...

Visitor

  Plan Premium Country US Device Desktop Operating System Win 10 64 bit   My Question or Issue Scroll bar on the "Hello Internet" podcast is broken, If you scroll down to the bot...

Jeremy

Spotify Legend

2622 Views

11 replies

15 likes

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Can't fix "Error code 4" no matter what I try

PlanPremiumDevicePC (connected to LAN)Operating SystemWindows 10 My Question or Issue Hello Spotify community, This is the second or third time I am returning to the forum with this issue.My Spotify keeps giving me the famous "No internet connection ...

Regular

Plan Premium Device PC (connected to LAN) Operating System Windows 10   My Question or Issue   Hello Spotify community,   This is the second or third time I am returning to ...

OneByBoo

Roadie

988 Views

2 replies

1 likes

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System Search Broken

PlanFree Operating SystemWindows 10 My Question or Issue:For some reason, I can't search for the Spotify Desktop App on my Windows Computer. When I type "Spotify" into Windows search, I either get results for a setting in the OS or a web search of th...

Visitor

Plan Free   Operating System Windows 10   My Question or Issue: For some reason, I can't search for the Spotify Desktop App on my Windows Computer. When I type "Spotify" into Windows...

367 Views

0 replies

0 likes

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Superuser Contribution High CPU usage on some album pages

DeviceDell XPS 15 9750Operating SystemWindows 10 My Question or IssueI've found on some album pages that I'm encountering sky high CPU and GPU usage when scrolled right down and having suggested albums in view. I've browsed through my library and fou...

Visitor

Device Dell XPS 15 9750 Operating System Windows 10   My Question or Issue I've found on some album pages that I'm encountering sky high CPU and GPU usage when scrolled right down and havi...

Mario

Spotify Legend

619 Views

1 replies

0 likes

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Solved!! Drag songs to sort in own list

PremiumCountryArgentinaDevicewindows 10 My Question or Issuei can t drag songs to order them in my own created list, but in other list that it s mine i can, i don t know why with 1 can do it and with the other not. In both i can arrenge by theme or a...

Casual Listener

Premium Country Argentina Device windows 10     My Question or Issue i can t drag songs to order them in my own created list, but in other list that it s mine i can, i don t know wh...

dinomight

Spotify Star

1810 Views

3 replies

0 likes

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Spotify can't play this right now if you have the file on your computer you can import it.

PlanPremiumCountryCanadaDeviceWindows 10 PCOperating SystemWindows 10My Question or IssueWhenever I try to play any song. I get the above message "Spotify can't play this right now if you have the file on your computer you can import it." I can't pla...

Visitor

Plan Premium Country Canada Device Windows 10 PC Operating System Windows 10 My Question or Issue Whenever I try to play any song. I get the above message "Spotify can't play this right now ...

368 Views

0 replies

2 likes

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[Desktop] Spotify Randomly Goes Offline

PlanFreeDevicePCOperating SystemWindows 7My Question or IssueSpotify randomly goes offline. I've tried searching it up, I've tried looking at previous topics pertaining to why it goes offline and how to fix it, I've tried allowing it through the fire...

Visitor

Plan Free Device PC Operating System Windows 7 My Question or Issue Spotify randomly goes offline. I've tried searching it up, I've tried looking at previous topics pertaining to why it goes o...

854 Views

0 replies

2 likes

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Windows 10 Spotify app not playing music

HI, The spotify app on my PC (Windows 10) isn't working properly. When I try to play a song it immediately skips to the next song, skipping through about 4 songs per second and never playing any. No songs/playlists etc are working, I am not in offlin...

Newbie

HI,    The spotify app on my PC (Windows 10) isn't working properly. When I try to play a song it immediately skips to the next song, skipping through about 4 songs per second and never p...

hollen

Casual Listener

486 Views

1 replies

1 likes

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spotify pc

CountryItalyDeviceWindows PCOperating SystemWindows 10 My Question or IssueI attached an image. Why do I see this when I open Spotify on my PC (Windows)? How can I fix it?

Visitor

Country Italy Device Windows PC Operating System Windows 10   My Question or Issue I attached an image. Why do I see this when I open Spotify on my PC (Windows)? How can I fix it?

330 Views

0 replies

0 likes

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Spotify not outputting sound

PlanPremiumCountryUnited KingdomDevicePC with a GTX970, 16GB RAM & an Intel i5-4960k processorOperating SystemWindows 10My Question or IssueRecently my Spotify has stopped playing any sound even when a song is playing. I have tried other apps and eve...

Newbie

Plan Premium Country United Kingdom Device PC with a GTX970, 16GB RAM & an Intel i5-4960k processor Operating System Windows 10 My Question or Issue Recently my Spotify has stopped ...

634 Views

0 replies

1 likes

no sound
Windows 10
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Solved!! Username instead of Displayname

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueThe top right of the app on desktop shows my username string instead of my display name. is there a solution to revert it back to showing my display name? because i know ...

Casual Listener

Plan Premium Country US Device Desktop Operating System Windows 10   My Question or Issue The top right of the app on desktop shows my username string instead of my display name. is th...

Naphe

Casual Listener

703 Views

1 replies

0 likes

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My songs pasue randomly.

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 home My Question or IssueUsually, it doesn't happen, but as of now, my songs pause while I'm in-game every 5 minutes. It is really annoying. Please help.

Visitor

Plan Premium Country Israel Device PC Operating System Windows 10 home   My Question or Issue Usually, it doesn't happen, but as of now, my songs pause while I'm in-game every 5 minute...

FabienT

Roadie

417 Views

1 replies

0 likes

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