Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

App not launching properly

App not launching properly

When running the desktop app on Windows 7 pro, it appears to fire, then just leaves a black window.  Looking in Task Manager, at the PID column, there are 2 Spotify.exe that stays, along with a SpotifyWebHelper.exe, and another Spotify.exe that executes, dies and is respawned with a new PID every second or so, meaning the window never actually populates.

i has the issue of it reinstalling at every launch too, until this happened.

Any ideas on how to resolve please?  Cannot remove from Add/Remove programs as it’s not listed.

Reply
1 Reply

Hey, @Lukass_UK -

 

Let's start with a clean reinstall through here

 

Spotify will uninstall and reinstall automatically one you download and run setup, so you won't have to uninstall Spotify manually;

 

Tell me how it goes 🙂

 

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 5 years ago  in Social & Random