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Plan
Premium
Country
Taiwan
Device
Microsoft Surface Pro7
Microsoft Surface Pro 3
Operating System
Window10 version 20H2
My Issue
Hi community. My spotify had conftonted a weird problem. I've led it run on my new computer (surface pro 7), however after the installation, when I open there was just a blank window with serval buttons on the up-right corner. I had tried on my old computer (surface pro 3), the old version spotify worked perfectly however to test, I deleted the old version spotify and installed the new version, and I had the same problem going on just like my new computer!
This is the methods I tried already:
- Uninstall and install
- Open the web version (works perfectly)
- Run as an administrator
- update the latest version of Windows
- installed the spotify vista (however, when I clicked on login with facebook, the link leaded me to a blank site. )
- install on microsoft store (had the same problem. blank page)
Solved! Go to Solution.
Hi there @JayYang,
Thank you for your reply and for your confirmation.
Can you change the OS language to English (US) to see if the login screen loads correctly? If it does - sign in and change the OS back to your language to see if the issue persists.
Keep us posted 🙂
Cheers!
Hey @JayYang,
Thanks for keeping us in the loop 🙂
Glad to hear that it worked out and the app is behaving as expected.
If you need anything else, the Community is here for you.
Cheers!
Hi there @JayYang,
Thank you for reaching out to the Community and for the troubleshooting you've done so far. Great start!
Can you let us know if this occurs while you're opening the app or if this happens when you log into your account?
It's also worth reinstalling while running in safe mode.
On another note -can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.
We'll keep an eye out for your reply.
Take care!
Hi @Jeremy
This does not happen when I open the app in my iphone, neither the xbox version or other devices has this problem. Additionally, this blank page occurs right after I installed spotify on my computer, there's no oppotunity for me to log in to my account since the blank page occur first.
I tried running it in safe mode(both of my computer), however it did not work, spotify would not open even in safe mode.
I also tried the method you mentioned, but I've already done this before I wrote this message.
Could this problem may be the language setting that my language is not working on the newest version of spotify?
Hi there @JayYang,
Thank you for your reply and for your confirmation.
Can you change the OS language to English (US) to see if the login screen loads correctly? If it does - sign in and change the OS back to your language to see if the issue persists.
Keep us posted 🙂
Cheers!
Hey @JayYang,
Thanks for keeping us in the loop 🙂
Glad to hear that it worked out and the app is behaving as expected.
If you need anything else, the Community is here for you.
Cheers!
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