Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Bug(?) in Windows desktop app - can't find album

Bug(?) in Windows desktop app - can't find album

Windows 10 - Spotify Premium.

 

I started to get a problem yesterday (not experienced previously) where if I click on an album link from a track in a playlist, or if I do general search and click on albums returned by the search I get the following message:

 

"We can't seem to find the album. Please try another search".

 

If I go back and do it again (sometimes I have to do it twice) I get the album.

 

I exited Spotify today and a new version loaded (11.22.633), however, the problem persists.

 

Reply
1 Reply

Hi there @MarkWilliams123,

thanks for posting !

 

I would like to refer your to this official Spotify answer which contains steps on how to perform a clean reinstall of the app (different than a regular one).

 

This might help renewing the app life and solve the issue in hand.

 

Keep me posted 🙂

Suggested posts