Can't play certain podcasts episodes with video after update

[MaximSukharev]

Hello,

I foolishly updated Spotify on Windows 10 and now can't listen to some of my favorite podcasts that have videos. Every time I try to play any episodes in Bret Weinstein DarkHourse I am getting to following message:

Hmm... we can't seem to play this video. Try installing the latest version of Spotify [screen shot below]

And the episode stops. I can play these episodes on my phone without any issues. Moreover I can play over podcasts with videos just fine. I tried to uninstall Spotify and installing it back through Windows Store but that didn't help. Any suggestions?

Plan

Premium

Country

USA

Device

Desktop

Operating System

(Windows 10)

[MaximSukharev]

so much for premium support 😞

[MafeG]

Hi  @MaximSukharev,

Thank you for reaching out to the Community about this. 

We understand you've already reinstalled the app, so could you do it one more time following these steps? This one is more thorough than a regular reinstall and can be helpful to get rid of any cache that might be causing trouble. 

If the issue persists after this, try playing those episodes on the Web Player and check if the video loads.

We'll be on the lookout.