Cannot Reinstall Desktop App for Windows 7

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Cannot Reinstall Desktop App for Windows 7

rideHPD
Newbie

Plan

Premium

Country

United States

Device

Desktop

Operating System

Windows 7 Professional x64

 

My Question or Issue

Was having the issue with Spotify trying to reinstall upon opening each time. Attempted complete reinstall and now cannot reinstall due to the AppData folders somehow still running while the program was supposedly uninstalled, and cannot delete the folders while they're currently open in a program that isn't shown on Task Manager.

1 Reply

Re: Cannot Reinstall Desktop App for Windows 7

Alex
Moderator
Moderator

Hi there @rideHPD,

 

Thanks for reaching out about this in the Community!

 

Could you try deleting the local file cache of the app, following the instructions in these solutions here

 

After that run a clean reinstall of the app. Check out this support article for the exact steps. If that doesn't work, try doing the same in Windows Safe mode.

 

Hope this helps.

 

Let us know how it goes.

AlexModerator
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