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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

80782 Views

40 replies

68 likes

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  • 40 replies
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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

773789 Views

503 replies

64 likes

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

toddalex4

Casual Listener

17394 Views

17 replies

5 likes

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  • 17 replies
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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2765 Views

0 replies

4 likes

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Superuser Contribution Error code: 4

PlanFreeCountryItalyDevicePCOperating SystemWindows 10 My Question or IssueSpotify seems to rely on the connection status provided by Windows to check for connectivity.When Windows shows a "No Internet access", Spotify will refuse to connect with err...

Casual Listener

Plan Free Country Italy Device PC Operating System Windows 10   My Question or Issue Spotify seems to rely on the connection status provided by Windows to check for connectivity. When...

ashinglabrar

Casual Listener

1452 Views

7 replies

1 likes

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  • 7 replies
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[UI Bug] related to playlist sort

PlanPremiumCountryUSDeviceSurface Book 2Operating SystemWindows 10 x64 My Question or IssueI'm also a UI developer and this is definitely the kind of mistake I'd make, lol. Open a playlist and sort it so the most recently added songs are at the top. ...

Casual Listener

Plan Premium Country US Device Surface Book 2 Operating System Windows 10 x64   My Question or Issue I'm also a UI developer and this is definitely the kind of mistake I'd make, lol. ...

510 Views

0 replies

0 likes

Bugfix
UI
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Solved!! Unable to download spotify desktop client Windows 7

I am trying to install Spotify on my computer after it stoppped working by saying "Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL' please, reinstall this application." After trying to reinstall it i get a message saying "Unable to download sp...

Casual Listener

I am trying to install Spotify on my computer after it stoppped working by saying "Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL'  please, reinstall this application."  After...

edowilfridus

Regular

7608 Views

5 replies

1 likes

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Superuser Contribution Spotify Windows 10 - Repeated "Installation"

Every time I launch spotify on Windows (or almost every time) I get an "installing Spotify" dialog which disappears after a few moments. This completely screws the user experience by adding unnecessary friction and I've seen it happening for years, o...

Music Fan

Every time I launch spotify on Windows (or almost every time) I get an "installing Spotify" dialog which disappears after a few moments.   This completely screws the user experience by adding ...

Alex

Spotify Legend

1032 Views

2 replies

0 likes

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Superuser Contribution Adding an album into my Albums library will be increase HD space?

PlanPremiumCountryTaiwanDeviceDesktopOperating SystemWindows 10 My Question or IssueIf I add an album into my library, does it means that the Spotify App will download cache in my HD? Thank for your help on this question.

Visitor

Plan Premium Country Taiwan Device Desktop Operating System Windows 10   My Question or Issue If I add an album into my library, does it means that the Spotify App will download cache ...

Ivan

Spotify Legend

406 Views

1 replies

1 likes

  • 406 Views
  • 1 replies
  • 1 likes

Web Player pausing after 9 seconds on every song for a few seconds.

PlanPremiumDeviceDesktop PC, ChromebookOperating SystemWindows 10, Chrome OS, Ubuntu My Question or IssueEvery song that plays stops at 9 seconds, for a few seconds, then resumes playing. This is very annoying, and I cant find a fix. I have looked at...

Visitor

Plan Premium Device Desktop PC, Chromebook Operating System Windows 10, Chrome OS, Ubuntu   My Question or Issue Every song that plays stops at 9 seconds, for a few seconds, then resumes...

Kamsdill

Casual Listener

2374 Views

3 replies

7 likes

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Superuser Contribution Issues with Podcasts within the last week

PlanPremiumCountryUSADevice Operating System My Question or IssueOn my work computer, I can listen to music fine but I’ve been having issues this week with podcasts. They’ll work fine on my phone but my work computer will play podcasts with no voices...

Visitor

Plan Premium Country USA Device   Operating System     My Question or Issue On my work computer, I can listen to music fine but I’ve been having issues this week with podcast...

Ivan

Spotify Legend

575 Views

1 replies

2 likes

  • 575 Views
  • 1 replies
  • 2 likes

Spotify failed to migrate some of your data - more complete solution

This is to address the solution found in this thread:https://community.spotify.com/t5/Desktop-Windows/quot-Spotify-cannot-migrate-some-of-your-data-quot-annoying/m-p/4486157#M59206This is currently the top Google result for the bug some people have e...

Newbie

This is to address the solution found in this thread: https://community.spotify.com/t5/Desktop-Windows/quot-Spotify-cannot-migrate-some-of-your-data-quot-annoying/m-p/4486157#M59206 This is c...

KelvinGodde

Newbie

16511 Views

4 replies

20 likes

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  • 20 likes

Solved!! Will I still have my custom songs after i delete it from my computer?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

musicaltabs

Casual Listener

605 Views

2 replies

0 likes

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Song playing

For some reason, songs that are in the software "Spotify" can't be reading. I've already tried to reinstall the software, but didn't work. And for some other reason, in the web player, my song work. Every playlist are now full and no more bug, but I ...

Newbie

For some reason, songs that are in the software "Spotify" can't be reading. I've already tried to reinstall the software, but didn't work. And for some other reason, in the web player, my song work. ...

329 Views

0 replies

0 likes

  • 329 Views
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Superuser Contribution Playlist playing wrong songs

Windows 10 PremiumI have recently noted that my playlists sometimes play the wrong song.For example, I had some Gorillas tracks and Fun Lovin Crims tracks in the same playlist. I deleted the Gorillas tracks and started playing the Fun Lovin Crims tra...

Roadie

Windows 10  Premium I have recently noted that my playlists sometimes play the wrong song. For example, I had some Gorillas tracks and Fun Lovin Crims tracks in the same playlist. I deleted t...

Peter

Spotify Legend

3814 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Bad audio quality / No options

Hello there,I'm new to Spotify and quite shocked why is the sound quality is so bad, also why the destkop player has little to no audio options?Up to this point i've mostly used Aimp 3 and the sound on Aimp is absolutely magical, let aside the equali...

Casual Listener

Hello there, I'm new to Spotify and quite shocked why is the sound quality is so bad, also why the destkop player has little to no audio options? Up to this point i've mostly used Aimp 3 and the ...

Sebasty

Community Legend

1131 Views

3 replies

2 likes

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  • 3 replies
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Spotify jumping around songs

PlamPremium (Family)CountrySweden DeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I want to play songs, Spotify just "jumps" around until it stops. Just on my Desktop, not my phone nor my school mac. I have tried to reinstall Spotify...

Newbie

  Plam Premium (Family) Country Sweden   Device Desktop Operating System Windows 10   My Question or Issue When I want to play songs, Spotify just "jumps" around until it s...

Sebasty

Community Legend

1023 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Bug: Full screen issues: Does not show currently playing song when playing through spotify connect

Full screen mode in spotify desktop will show the previously played song instead of the one currently playing if playing as destination for spotify connect. Steps to reproduce: 1. Win10, spotify from windows store2. Open spotify on windows 3. Start p...

Visitor

Full screen mode in spotify desktop will show the previously played song instead of the one currently playing if playing as destination for spotify connect.   Steps to reproduce:   1. W...

Peter

Spotify Legend

2495 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Superuser Contribution Spotify stops playing music after screen TURNS ON.

PlanPremiumCountryBoliviaDeviceLaptop LenovoOperating SystemWindows My Question or IssueMy laptop is configured to turn off the display automatically when not in use (like all the pcs I've ever had). The music continues to play when my screen turns o...

Casual Listener

Plan Premium Country Bolivia Device Laptop Lenovo Operating System Windows   My Question or Issue My laptop is configured to turn off the display automatically when not in use (like al...

Peter

Spotify Legend

1647 Views

3 replies

2 likes

Troubleshooting
Windows
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Superuser Contribution [Desktop] Scroll position bug

PlanPremiumCountryUnited StatesDeviceDell XPS 9365i7-8500Y @ 1.6GHz, 16GB RAM, 512 GB SSD, 13.3" 3200 x 1800 touch displayOperating SystemWindows 10 1809My Question or Issue When pressing the back button at the bottom of the about page to navigate to...

Newbie

Plan Premium Country United States Device Dell XPS 9365 i7-8500Y @ 1.6GHz, 16GB RAM, 512 GB SSD, 13.3" 3200 x 1800 touch display Operating System Windows 10 1809 My Question or Issue &...

Mihail

Spotify Legend

743 Views

3 replies

3 likes

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  • 3 replies
  • 3 likes

Superuser Contribution Slow Windows 10 app.

Hello,My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button, artists won' t load either, nothing at all. This started from nowhere, real...

Music Fan

Hello, My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button, artists won' t lo...

Peter

Spotify Legend

2188 Views

6 replies

2 likes

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  • 6 replies
  • 2 likes

Skips all songs or calls them all unplayable

Premium user. Spotify just skips all songs. If I try to play one, it will skip through to the next in the palylist. If I play just one song it shows the "cannot play this song right now" for all songs. Most likely related to new sound card, since for...

Casual Listener

Premium user. Spotify just skips all songs. If I try to play one, it will skip through to the next in the palylist. If I play just one song it shows the "cannot play this song right now" for all song...

Telemus

Casual Listener

791 Views

1 replies

0 likes

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  • 1 replies
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This page is not available offline! -- How to fix?

I am a Network Administrator, and I'm trying to get the standalone desktop version of Spotify to work on Windows 10. After entering the account information, the app logs in successfully, however, I'm seeing the following error message: No internet co...

Casual Listener

I am a Network Administrator, and I'm trying to get the standalone desktop version of Spotify to work on Windows 10.   After entering the account information, the app logs in successfully...

DRSDavidSoft

Casual Listener

4608 Views

3 replies

0 likes

  • 4608 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify app will not completely load

HP LaptopWindows 10 I am having an ongoing issue with spotify not loading. it only displays a blank black screen, with three dots in the top left hand corner where i can play music. but nothing displays on the screen. i have to close the app via task...

Roadie

HP Laptop Windows 10    I am having an ongoing issue with spotify not loading.  it only displays a blank black screen, with three dots in the top left hand corner where i can play m...

Alex

Spotify Legend

2923 Views

6 replies

3 likes

  • 2923 Views
  • 6 replies
  • 3 likes