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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1470 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144825 Views

83 replies

27 likes

  • 144825 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129606 Views

294 replies

22 likes

  • 129606 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10918 Views

1 replies

6 likes

  • 10918 Views
  • 1 replies
  • 6 likes

SPOTIFY WILL NOT PLAY MORE THAN 5 ARTISTS

PlanPremiumCountryUSADeviceWINDOWS 10 PC My Question or IssueI have been a premium Spotify member for YEARS. At least 4 or 5 years now. First of all, Spotify's dowturn started when they removed the "Songs" tab, showing all the songs you have by saved...

Visitor

Plan Premium Country USA Device WINDOWS 10 PC   My Question or Issue I have been a premium Spotify member for YEARS. At least 4 or 5 years now. First of all, Spotify's dowturn started wh...

420 Views

0 replies

0 likes

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Superuser Contribution Volume erratic on Windows while connected to Discord

PlanPremiumCountryUKDeviceHP Pavilion laptop ca 2014Operating SystemWindows 10 My Question or IssueI am a writer and use music when I'm working. Recently during my writers group sessions (for which I use Discord), the volume has been going up and up ...

Casual Listener

Plan Premium Country UK Device HP Pavilion laptop ca 2014 Operating System Windows 10   My Question or Issue I am a writer and use music when I'm working. Recently during my writers gr...

Mario

Spotify Legend

3797 Views

3 replies

0 likes

Discord
volume issues
Windows Client
  • 3797 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify windows app not working

PlanPremiumCountryFrance Operating SystemWindows 10 My Question or IssueEverything was working well, but this afternoon Error message occur on the app : Spotify can not read this content. If you possess this file on your computer, you can import it.I...

Visitor

  Plan Premium Country France   Operating System Windows 10   My Question or Issue Everything was working well, but this afternoon Error message occur on the app : Spotify ca...

Mario

Spotify Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Spotify is different in both accounts

PlanPremiumCountryThaiDevicePCOperating SystemWindow10My Question or IssueAs you could see as attached files, it shown that both spotify are quite different, but the version of spotify is the same, window10 in both also.Therefore, for the picture 1, ...

Casual Listener

Plan Premium Country Thai Device PC Operating System Window10 My Question or Issue As you could see as attached files, it shown that both spotify are quite different, but the version of spot...

tiimbz

Music Fan

1857 Views

6 replies

2 likes

Account
Premium
  • 1857 Views
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Solved!!Superuser Contribution New Premium User: Windows10 No LOCAL FILES option

I finally got fed up with Amazon and read I could upload my personal music library (many original works of my own) to Spotify. I signed up for premium and in SETTINGS - I can find NO option to search my desktop files for LOCAL FILES. I've spent 1.5 h...

Casual Listener

I finally got fed up with Amazon and read I could upload my personal music library (many original works of my own) to Spotify.  I signed up for premium and in SETTINGS - I can find NO option to ...

TheRightJB

Casual Listener

566 Views

2 replies

1 likes

  • 566 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Desktop constantly offline (no internet connection detected) AND problem displaying pages

PlanFreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueSpotify Desktop constantly goes offline (no internet connection detected, error code 4) AND problem displaying pages, especially for pages such as Browse and Podcast. Checked fi...

Visitor

Plan Free Country USA Device PC Operating System Windows 10   My Question or Issue Spotify Desktop constantly goes offline (no internet connection detected, error code 4) AND problem d...

Ivan

Spotify Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home page not showing up

PlanFreeCountryBrazilDeviceDesktopOperating SystemWindows 7 Professional 64 bits My Question or IssueThe Home page is not appearing for me. It sometimes appears though, but it's very rare and I can only see the Browse and Radio page.

Casual Listener

Plan Free Country Brazil Device Desktop Operating System Windows 7 Professional 64 bits   My Question or Issue The Home page is not appearing for me. It sometimes appears though, but i...

Ivan

Spotify Legend

587 Views

3 replies

0 likes

  • 587 Views
  • 3 replies
  • 0 likes

Superuser Contribution skipping through songs without playing

plan- family premiumwindows 10 I was listening to my music just fine but had to pause for whatever reason, and when I unpaused it wouldn't play anymore. It froze on a song for a few seconds then skipped onto the next one, didn't do anything then star...

Newbie

plan- family premium windows 10   I was listening to my music just fine but had to pause for whatever reason, and when I unpaused it wouldn't play anymore. It froze on a song for a few second...

Ver

Spotify Legend

1738 Views

2 replies

7 likes

  • 1738 Views
  • 2 replies
  • 7 likes

Superuser Contribution spotify wont open on windows

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueSpotify won't open. I've tried deleting it and redownloading it and it says "Migrating your Spotify data..." then closes and doesn't open. What do I do?

Newbie

Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue Spotify won't open. I've tried deleting it and redownloading it and it says "Migrating y...

Ivan

Spotify Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Bring back the Appears On section you **bleep**ing **bleep**s

How incompetent and mentally deficient do you have to be to get rid of such a necessary feature you brain-dead dipshits? I will **bleep**ing stop paying you right now if you're gonna do **bleep** like this just to make things harder. **bleep** you.

Visitor

  How incompetent and mentally deficient do you have to be to get rid of such a necessary feature you brain-dead dipshits? I will **bleep**ing stop paying you right now if you're gonna do **ble...

PrettyMuchSwiss

Composer

458 Views

1 replies

4 likes

  • 458 Views
  • 1 replies
  • 4 likes

Chrome is eating my Media Key inputs, cannot control Spotify using media keys

I'm on Windows 10. Normally, my media keys on my keyboard (e.g. play, pause, skip) control spotify just fine. But while I have Chrome open, these media keys do nothing to control spotify. When I press them, nothing happens. I've researched this issue...

Visitor

I'm on Windows 10.  Normally, my media keys on my keyboard (e.g. play, pause, skip) control spotify just fine.  But while I have Chrome open, these media keys do nothing to control spotify....

parpie

Casual Listener

1273 Views

1 replies

1 likes

  • 1273 Views
  • 1 replies
  • 1 likes

Missing Functionality

 PlanPremiumCountryGermanyDeviceStationary PCOperating SystemWindows 10 pro x64 My Question or Issuei am using spotify on a windows and android device.only the android device offers me "normal" functionality. the windows app is missing the following:...

Casual Listener

    Plan Premium Country Germany Device Stationary PC Operating System Windows 10 pro x64   My Question or Issue i am using spotify on a windows and android device. only the an...

AR0001

Newbie

915 Views

5 replies

1 likes

  • 915 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Can I access the files of my downloaded music?

PlanPremiumCountryUnites StatesDeviceLaptopOperating SystemWindows 10 I recently downloaded some music and have been trying to find the files on my PC for a while now and haven't had any luck. After some research I've been wondering if it's even poss...

Casual Listener

  Plan Premium Country Unites States Device Laptop Operating System Windows 10   I recently downloaded some music and have been trying to find the files on my PC for a while now a...

JunkSplash

Casual Listener

5501 Views

2 replies

0 likes

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Volume VERY-HIGH On Start Up of app...

Hello Community Members...When I start the app and play the music...The volume starts at about 86 points VERY - LOUD and I have to turn down the volume STRAIGHT AWAY to a lower level...Want to try and have the STARTUP - VOLUME to be much lower (At ab...

Visitor

Hello Community Members... When I start the app and play the music... The volume starts at about 86 points VERY - LOUD and I have to turn down the volume STRAIGHT AWAY to a lower level... Want to ...

438 Views

0 replies

0 likes

  • 438 Views
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Superuser Contribution "Appears On" section is gone

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueThe Appears On section has been removed, which was a feature I used many times to find new music from artists. It's very frustrating trying to find an artist's full...

Newbie

Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue The Appears On section has been removed, which was a feature I used many times to find n...

Ivan

Spotify Legend

960 Views

1 replies

13 likes

  • 960 Views
  • 1 replies
  • 13 likes

Forced Beta that Removes Features from the Desktop Spotify Client, wth ARE YOU GUYS DOING?

"At Spotify, we’re often testing and launching improvements and new features." You mean like removing half the functionality of your desktop client and watching your community skitz out about it for 3 weeks while sitting on your hands? Why would you ...

Regular

"At Spotify, we’re often testing and launching improvements and new features."   You mean like removing half the functionality of your desktop client and watching your community skitz out abou...

Danger597

Regular

583 Views

1 replies

6 likes

  • 583 Views
  • 1 replies
  • 6 likes

Can't add songs below a playlist

Spotify on Desktop had a feature that I could add similar songs right below the feed of the current playlist. Why was this removed? This was a useful feature. PLEASE STOP UPDATING AND REMOVING USEFUL THINGS for no reason. Spotify please, if you're go...

Regular

Spotify on Desktop had a feature that I could add similar songs right below the feed of the current playlist. Why was this removed? This was a useful feature. PLEASE STOP UPDATING AND REMOVING USEFUL...

281 Views

0 replies

0 likes

  • 281 Views
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Superuser Contribution Appears On feature gone

The Appears On section of an artist's page is now gone, this was an amazing feature I used on the daily to find similar artists, because I don't want to be forcefed by an algorithm. Spotify, please add this back, you act like you want to support smal...

Regular

The Appears On section of an artist's page is now gone, this was an amazing feature I used on the daily to find similar artists, because I don't want to be forcefed by an algorithm. Spotify, please a...

Xenia

Moderator

544 Views

2 replies

6 likes

  • 544 Views
  • 2 replies
  • 6 likes

Auto Update Fails

I'm having problems with Spotify, using the actual program (not browser) from within Windows 7.When I start it, it tries to update. The update fails with an error code 12 insufficient memory or disk space.My PC has 8GB ram and over 100gb free storage...

Casual Listener

I'm having problems with Spotify, using the actual program (not browser) from within Windows 7. When I start it, it tries to update. The update fails with an error code 12 insufficient memory or dis...

449 Views

0 replies

0 likes

  • 449 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Adding podcast episodes to playlist on desktop app, marking podcast episodes as played

PlanPremiumCountry DevicePCOperating SystemWindows 10, Spotify v. 1.1.32.618.gda5638a6 (Microsoft Store) My Question or IssueWhy can't I add podcast episode to playlist on desktop app? I can do it via website or mobile app, but not in desktop app... ...

Regular

Plan Premium Country   Device PC Operating System Windows 10, Spotify  v. 1.1.32.618.gda5638a6 (Microsoft Store)   My Question or Issue Why can't I add podcast episode to pla...

Xenia

Moderator

4065 Views

1 replies

14 likes

  • 4065 Views
  • 1 replies
  • 14 likes