Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
83168 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Visitor
789073 Views
503 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Newbie
22115 Views
22 replies
6 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueA few days ago i got a pop up window that let me select a few favorite songs, i clicked that i wanted to do it later but now i cant seem to find it, is there anyone that c...
Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue A few days ago i got a pop up window that let me select a few favorite songs, i clicked that i ...
Community Legend
569 Views
1 replies
0 likes
PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueSpotify is skipping all songs in playlists. If I try to play one song I have an "Spotify can't play that now" error. I've tried to restart app/pc. I've reinstalled my audi...
Plan Premium Country Poland Device PC Operating System Windows 10 My Question or Issue Spotify is skipping all songs in playlists. If I try to play one song I have an "Spotify can't ...
Spotify Legend
11413 Views
21 replies
1 likes
PlanPremiumCountryUSDevicePC (custom)Operating SystemWindows 10 My Question or IssueSpotify will no longer play music through my Logitech speakers. Everything worked fine until a few days ago. When I try to play a song in a playlist, the songs skip a...
Plan Premium Country US Device PC (custom) Operating System Windows 10 My Question or Issue Spotify will no longer play music through my Logitech speakers. Everything worked fine unt...
Moderator
992 Views
3 replies
2 likes
PlanFreeCountryItalyDevicePCOperating SystemWindows 10 My Question or IssueSpotify seems to rely on the connection status provided by Windows to check for connectivity.When Windows shows a "No Internet access", Spotify will refuse to connect with err...
Plan Free Country Italy Device PC Operating System Windows 10 My Question or Issue Spotify seems to rely on the connection status provided by Windows to check for connectivity. When...
Casual Listener
1495 Views
7 replies
1 likes
PlanPremiumCountryUSDeviceSurface Book 2Operating SystemWindows 10 x64 My Question or IssueI'm also a UI developer and this is definitely the kind of mistake I'd make, lol. Open a playlist and sort it so the most recently added songs are at the top. ...
Plan Premium Country US Device Surface Book 2 Operating System Windows 10 x64 My Question or Issue I'm also a UI developer and this is definitely the kind of mistake I'd make, lol. ...
513 Views
0 replies
0 likes
I am trying to install Spotify on my computer after it stoppped working by saying "Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL' please, reinstall this application." After trying to reinstall it i get a message saying "Unable to download sp...
I am trying to install Spotify on my computer after it stoppped working by saying "Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL' please, reinstall this application." After...
Regular
7680 Views
5 replies
1 likes
Every time I launch spotify on Windows (or almost every time) I get an "installing Spotify" dialog which disappears after a few moments. This completely screws the user experience by adding unnecessary friction and I've seen it happening for years, o...
Every time I launch spotify on Windows (or almost every time) I get an "installing Spotify" dialog which disappears after a few moments. This completely screws the user experience by adding ...
Spotify Legend
1059 Views
2 replies
0 likes
PlanPremiumCountryTaiwanDeviceDesktopOperating SystemWindows 10 My Question or IssueIf I add an album into my library, does it means that the Spotify App will download cache in my HD? Thank for your help on this question.
Plan Premium Country Taiwan Device Desktop Operating System Windows 10 My Question or Issue If I add an album into my library, does it means that the Spotify App will download cache ...
Spotify Legend
415 Views
1 replies
1 likes
PlanPremiumDeviceDesktop PC, ChromebookOperating SystemWindows 10, Chrome OS, Ubuntu My Question or IssueEvery song that plays stops at 9 seconds, for a few seconds, then resumes playing. This is very annoying, and I cant find a fix. I have looked at...
Plan Premium Device Desktop PC, Chromebook Operating System Windows 10, Chrome OS, Ubuntu My Question or Issue Every song that plays stops at 9 seconds, for a few seconds, then resumes...
Casual Listener
2392 Views
3 replies
7 likes
PlanPremiumCountryUSADevice Operating System My Question or IssueOn my work computer, I can listen to music fine but I’ve been having issues this week with podcasts. They’ll work fine on my phone but my work computer will play podcasts with no voices...
Plan Premium Country USA Device Operating System My Question or Issue On my work computer, I can listen to music fine but I’ve been having issues this week with podcast...
Spotify Legend
579 Views
1 replies
2 likes
This is to address the solution found in this thread:https://community.spotify.com/t5/Desktop-Windows/quot-Spotify-cannot-migrate-some-of-your-data-quot-annoying/m-p/4486157#M59206This is currently the top Google result for the bug some people have e...
This is to address the solution found in this thread: https://community.spotify.com/t5/Desktop-Windows/quot-Spotify-cannot-migrate-some-of-your-data-quot-annoying/m-p/4486157#M59206 This is c...
Newbie
16571 Views
4 replies
20 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
628 Views
2 replies
0 likes
For some reason, songs that are in the software "Spotify" can't be reading. I've already tried to reinstall the software, but didn't work. And for some other reason, in the web player, my song work. Every playlist are now full and no more bug, but I ...
For some reason, songs that are in the software "Spotify" can't be reading. I've already tried to reinstall the software, but didn't work. And for some other reason, in the web player, my song work. ...
332 Views
0 replies
0 likes
Windows 10 PremiumI have recently noted that my playlists sometimes play the wrong song.For example, I had some Gorillas tracks and Fun Lovin Crims tracks in the same playlist. I deleted the Gorillas tracks and started playing the Fun Lovin Crims tra...
Windows 10 Premium I have recently noted that my playlists sometimes play the wrong song. For example, I had some Gorillas tracks and Fun Lovin Crims tracks in the same playlist. I deleted t...
Spotify Legend
3831 Views
5 replies
1 likes
Hello there,I'm new to Spotify and quite shocked why is the sound quality is so bad, also why the destkop player has little to no audio options?Up to this point i've mostly used Aimp 3 and the sound on Aimp is absolutely magical, let aside the equali...
Hello there, I'm new to Spotify and quite shocked why is the sound quality is so bad, also why the destkop player has little to no audio options? Up to this point i've mostly used Aimp 3 and the ...
Community Legend
1172 Views
3 replies
2 likes
PlamPremium (Family)CountrySweden DeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I want to play songs, Spotify just "jumps" around until it stops. Just on my Desktop, not my phone nor my school mac. I have tried to reinstall Spotify...
Plam Premium (Family) Country Sweden Device Desktop Operating System Windows 10 My Question or Issue When I want to play songs, Spotify just "jumps" around until it s...
Community Legend
1030 Views
1 replies
0 likes
Full screen mode in spotify desktop will show the previously played song instead of the one currently playing if playing as destination for spotify connect. Steps to reproduce: 1. Win10, spotify from windows store2. Open spotify on windows 3. Start p...
Full screen mode in spotify desktop will show the previously played song instead of the one currently playing if playing as destination for spotify connect. Steps to reproduce: 1. W...
Spotify Legend
2505 Views
2 replies
2 likes
PlanPremiumCountryBoliviaDeviceLaptop LenovoOperating SystemWindows My Question or IssueMy laptop is configured to turn off the display automatically when not in use (like all the pcs I've ever had). The music continues to play when my screen turns o...
Plan Premium Country Bolivia Device Laptop Lenovo Operating System Windows My Question or Issue My laptop is configured to turn off the display automatically when not in use (like al...
Spotify Legend
1662 Views
3 replies
2 likes
PlanPremiumCountryUnited StatesDeviceDell XPS 9365i7-8500Y @ 1.6GHz, 16GB RAM, 512 GB SSD, 13.3" 3200 x 1800 touch displayOperating SystemWindows 10 1809My Question or Issue When pressing the back button at the bottom of the about page to navigate to...
Plan Premium Country United States Device Dell XPS 9365 i7-8500Y @ 1.6GHz, 16GB RAM, 512 GB SSD, 13.3" 3200 x 1800 touch display Operating System Windows 10 1809 My Question or Issue &...
Spotify Legend
760 Views
3 replies
3 likes
Hello,My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button, artists won' t load either, nothing at all. This started from nowhere, real...
Hello, My Spotify app has been extremely slow lately, songs won't play for seconds after I click them and music doesn't play/pause for long pauses after I click on the button, artists won' t lo...
Spotify Legend
2215 Views
6 replies
2 likes
