Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1675 Views

0 replies

2 likes

  • 1675 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145593 Views

83 replies

27 likes

  • 145593 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130540 Views

294 replies

22 likes

  • 130540 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10982 Views

1 replies

6 likes

  • 10982 Views
  • 1 replies
  • 6 likes

Customize playlist picture problem

PlanPremiumCountryFinlandDeviceOneplus 7tOperating SystemWindows 10 My Question or IssueHello, I can't change my my playlist cover photos anymore. I don't know if if it's the new update or lag, but I could change them before. I have researched and tr...

Casual Listener

Plan Premium Country Finland Device Oneplus 7t Operating System Windows 10   My Question or Issue Hello,  I can't change my my playlist cover photos anymore. I don't know if if ...

EthanS1

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Full screen on the spotify app goes off on music transistions

PlanPremiumCountryBrazilDeviceLenovo Ideapad 330Operating SystemWindows 10 My Question or IssueWhen I put spotify on full screen while playing an album or playlist, the app goes off of fullscreen when it's changing from a song to the next one.

Visitor

Plan Premium Country Brazil Device Lenovo Ideapad 330 Operating System Windows 10   My Question or Issue When I put spotify on full screen while playing an album or playlist, the app g...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

2020 and still Autostart problems?

Operating SystemWin 10 Pro 18363.836Spotify: 1.1.33.569.gced9e0f5 My Question or IssueI've been watching this for months!I turned off Autostart in the Spotify Settings... but Spotify still startup automatically sometimes! I already turned off the Win...

Gig Goer

Operating System Win 10 Pro 18363.836 Spotify: 1.1.33.569.gced9e0f5   My Question or Issue I've been watching this for months! I turned off Autostart in the Spotify Settings... but Sp...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

Superuser Contribution ERROR CODE 12

PlanPremiumCountrySPAIN Device(Sony VAIO)Operating System(Windows 10) My Question or IssueI used to listen to my spotify songs on the app on pc but the last couple of days shows a message up saying code error 12, there is no more space in the disc, b...

Visitor

  Plan Premium Country SPAIN   Device (Sony VAIO) Operating System (Windows 10)   My Question or Issue I used to listen to my spotify songs on the app on pc but the last co...

Elena

Moderator

1473 Views

1 replies

0 likes

  • 1473 Views
  • 1 replies
  • 0 likes

[Desktop] No Local Files & Facebook Tab In My Settings

PlanPremiumCountrySingaporeOperating System(Windows 10) My Question or IssueDoesn't have the Local Files & Facebook Tab in my settings.I want to add local files to my Spotify but there is no way for me to do so

Visitor

    Plan Premium Country Singapore Operating System (Windows 10)   My Question or Issue Doesn't have the Local Files & Facebook Tab in my settings. I want to add local f...

AeroZ

Composer

767 Views

2 replies

0 likes

Facebook
local files
problem
  • 767 Views
  • 2 replies
  • 0 likes

Superuser Contribution Desktop client and TMG proxy

PlanPremiumCountryCzech republic DevicePC x86 platformOperating System Windows 10 My Question or IssueCan you please implement support for TMG proxy, thanks.Best Regards. Marek

Casual Listener

Plan Premium Country Czech republic   Device PC x86 platform Operating System  Windows 10   My Question or Issue Can you please implement support for TMG proxy, thanks. Bes...

macek

Casual Listener

534 Views

2 replies

0 likes

Desktop
proxy
  • 534 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Desktop Interface is glitched when first opening the app

Plan: Premium.Country: Australia.Device: PC.Operating System: Windows 10, but using desktop app, not the Windows 10 specific app.My question or Issue:I use a screen-reader, and have had accessibility issues with Spotify before, but this one is surely...

Music Fan

Plan: Premium. Country: Australia. Device: PC. Operating System: Windows 10, but using desktop app, not the Windows 10 specific app. My question or Issue: I use a screen-reader, and have...

the_imaginatrix

Music Fan

4015 Views

3 replies

0 likes

  • 4015 Views
  • 3 replies
  • 0 likes

Here is a good idea, make the app work before you update

PlanFree/PremiumCountryNetherlandsDeviceMacbook Pro late 2016)Operating System(iOS 10 My Question or IssueSince the last update of spotify I have nothing but trouble. The new version of the desktop app is almost unusable. So many key functions are mi...

Casual Listener

Plan Free/Premium Country Netherlands Device Macbook Pro late 2016) Operating System (iOS 10   My Question or Issue Since the last update of spotify I have nothing but trouble. The n...

373 Views

0 replies

6 likes

  • 373 Views
  • 0 replies
  • 6 likes

Superuser Contribution Spotify won´t install

PlanPremiumCountryPortugalOperating SystemWindows 10 My Question or IssueHi.So a couple days back i had a problem with my spotify and i uninstalled it and now when i try to install it again it says that "the installer is unable to install spotify bec...

Visitor

  Plan Premium Country Portugal Operating System Windows 10   My Question or Issue Hi. So a couple days back i had a problem with my spotify and i uninstalled it and now when i tr...

Elena

Moderator

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Discord integration.

PlanPremiumCountryRomania DevicePCOperating SystemWindows 10 Pro x64. My Question or IssueThere is a problem with the Discord integration, while on a Spotify party and skipping a song, for other people in party the song will not update.

Visitor

Plan Premium Country Romania   Device PC Operating System Windows 10 Pro x64.   My Question or Issue There is a problem with the Discord integration, while on a Spotify party and...

Mario

Spotify Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Album Cover Not Showing When Using Media Keys to Change Songs

PlanPremiumCountryUnited KingdomDeviceDesktop PCOperating SystemWindows 10 My Question or IssueSo whenever i use my keyboard media shortcuts to change songs, it shows everything such as the song title, volume etc but it does not show the album cover ...

Visitor

  Plan Premium Country United Kingdom Device Desktop PC Operating System Windows 10   My Question or Issue So whenever i use my keyboard media shortcuts to change songs, it shows...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

Superuser Contribution Make full playlist show up in desktop

I have the desktop app and the playlists are being listed weirdly (as you can see in the screenshot) and are also not showing all of the songs in my playlist unless I chose to edit. Is there some way to make all of the songs show up, vertically, like...

Visitor

I have the desktop app and the playlists are being listed weirdly (as you can see in the screenshot) and are also not showing all of the songs in my playlist unless I chose to edit. Is there some way...

Elena

Moderator

707 Views

3 replies

0 likes

  • 707 Views
  • 3 replies
  • 0 likes

Superuser Contribution App Crashes frequently when a track ends or when I skip

PlanPremiumOperating SystemWindows 10 My Question or IssueThe title's pretty self explainatory I think, the app randomly crashes either when a song ends or when I skip a song, it occurs with both local files and tracks on spotify.

Newbie

Plan Premium Operating System Windows 10   My Question or Issue The title's pretty self explainatory I think, the app randomly crashes either when a song ends or when I skip a song, it occ...

Elena

Moderator

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Screw your desktop client test, give us our features back we paid for!

How about a real response not a generic copy and paste that's been spammed for the past month. When can we expect something to done about this? Not sympathy or a link for a vote to consider listening to us... AN ACTUAL FIX TO LOSING HALF OF SPOTIFYS ...

Regular

How about a real response not a generic copy and paste that's been spammed for the past month.   When can we expect something to done about this? Not sympathy or a link for a vote to consider ...

user-removed

Not applicable

394 Views

1 replies

6 likes

  • 394 Views
  • 1 replies
  • 6 likes

Spotify won't work with USB audio interface (Behringer UMC204HD)

PlanPremiumCountryGermanyDevicePCOperating SystemWin 10 Pr 64bit My Question or IssueI'm running studio monitors connected to this interface. Whenever I select the interface in Windows as output Spotify keeps skipping songs not playing anything. Rein...

Regular

Plan Premium Country Germany Device PC Operating System Win 10 Pr 64bit   My Question or Issue I'm running studio monitors connected to this interface. Whenever I select the interface ...

dapeek

Visitor

5975 Views

8 replies

3 likes

  • 5975 Views
  • 8 replies
  • 3 likes

"Spotify can't play this song right now. If you have the file on your computer, you can impot it"

PlanFreeCountryUSA DeviceLaptopOperating SystemWindows 10 When I try to play two different songs that I found on youtube from spotify, I get an error "Spotify can't play this song right now. If you have the file on your computer, you can impot it". I...

Casual Listener

Plan Free Country USA   Device Laptop Operating System Windows 10   When I try to play two different songs that I found on youtube from spotify, I get an error "Spotify can't play...

RustigeRut

Casual Listener

601 Views

2 replies

1 likes

  • 601 Views
  • 2 replies
  • 1 likes

Superuser Contribution Local Files have the same cover art

PlanPremiumCountryNew ZealandDeviceMicrosoft Surface Laptop 3Operating SystemWindows 10 My Question or IssueI have several local files that are from the same artist and album, however they each have unique cover art. Despite this, when played through...

Visitor

Plan Premium Country New Zealand Device Microsoft Surface Laptop 3 Operating System Windows 10   My Question or Issue I have several local files that are from the same artist and album...

Mario

Spotify Legend

624 Views

1 replies

0 likes

Cover Art
local files
  • 624 Views
  • 1 replies
  • 0 likes

Superuser Contribution Followers and friends activity disappeared

Plan-PremiumCountry-USA Device- Dell, windows 10 For about two weeks, I have been unable to follow anyone except for artists, and I am unable to view my own followers and who I follow when I view my profile. This problem has occurred after the most r...

Visitor

Plan-Premium Country-USA   Device- Dell, windows 10   For about two weeks, I have been unable to follow anyone except for artists, and I am unable to view my own followers and who I fo...

Ivan

Spotify Legend

662 Views

1 replies

1 likes

  • 662 Views
  • 1 replies
  • 1 likes

automatic downloading when Opening spotify

EVERYTIME I open spotify on my pc (Premium account!), it starts downloading a great amount of songs. Why is that ?This takes time and sometimes I discover (too late) that my iphone has lost it's downloads.Jan

Casual Listener

EVERYTIME I open spotify on my pc (Premium account!), it starts downloading a great amount of songs. Why is that ? This takes time and sometimes I discover (too late)  that my iphone has lost i...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local files not playing on my phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue HiI got a premium account. I have enable spotify local files on my desktop. However I can't ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

DoGGnyne

Casual Listener

455 Views

2 replies

0 likes

  • 455 Views
  • 2 replies
  • 0 likes