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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2253 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

153011 Views

83 replies

27 likes

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  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

142580 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11382 Views

1 replies

6 likes

  • 11382 Views
  • 1 replies
  • 6 likes

Error code: auth:3

CountryItalyDevicePCOperating SystemWindows 10 My Question or IssueSince this morning I've this problem.I tryied everything: i've unistall it in different ways, also from %appdata% local and roaming. I changed the firewall permissions but nothing wor...

Casual Listener

Country Italy Device PC Operating System Windows 10   My Question or Issue Since this morning I've this problem. I tryied everything: i've unistall it in different ways, also from %appd...

Mure

Casual Listener

775 Views

1 replies

0 likes

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Superuser Contribution I CAN'T CHANGE MY PLAYLIST COVER!!!

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueI can't change my spotify playlist cover. this update is very bad. I deleted and installed, but it has not been improved. I want to use the old version.

Visitor

Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue I can't change my spotify playlist cover. this update is very bad. I deleted and installed, but...

Celine_0wl

Casual Listener

505 Views

2 replies

0 likes

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No Search Results are being returned / blank black screen

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10Spotify Version1.1.33.569.gced9e0f5 My Question or IssueAfter typing in search terms and hitting enter, no search results appear. The screen remains blank / black. Other descriptors / symptom...

Music Fan

Plan Free Country USA Device HP Laptop Operating System Windows 10 Spotify Version 1.1.33.569.gced9e0f5   My Question or Issue After typing in search terms and hitting enter, no sear...

OneByBoo

Roadie

650 Views

1 replies

0 likes

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Superuser Contribution Spotify Deletes All Songs Every Time My Computer is Turned On

PlanFamily PremiumCountryJapanDeviceDell Inspiron 17 3000Operating SystemWindows 10 My Question or IssueEvery time I turn my computer off and on again, Spotify logs me out and deletes all of my songs. I have almost 400 songs on my playlist, so I don'...

Visitor

Plan Family Premium Country Japan Device Dell Inspiron 17 3000 Operating System Windows 10   My Question or Issue Every time I turn my computer off and on again, Spotify logs me out an...

Elena

Moderator

392 Views

1 replies

0 likes

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Solved!!Superuser Contribution No More Offline Mode in Desktop Versions

The new update for the Desktop Versions (Mac and Windows) have removed the application's "offline" mode function. You can still download songs and put it available for offline playing but putting the entire app on "offline" mode is no longer possible...

Casual Listener

The new update for the Desktop Versions (Mac and Windows) have removed the application's "offline" mode function. You can still download songs and put it available for offline playing but putting the...

UXmonkeyUIanimal

Newbie

37502 Views

16 replies

4 likes

Desktop
features
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What happened to "appears on" on desktop!?!?

PlanPremium (Students)CountryUnited States Device(MacBook Air)Operating System(MacOS Sierra) My Question or IssueI know this has been a thing on the app for awhile, but I usually just use desktop so it wasn't the end of the world for me. But now the ...

Casual Listener

Plan Premium (Students) Country United States   Device (MacBook Air) Operating System (MacOS Sierra)   My Question or Issue I know this has been a thing on the app for awhile, bu...

EthanS1

Community Legend

791 Views

1 replies

2 likes

appears on
artist
artist page
classical
Desktop
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Shuffle broken, does not work on full playlist

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueShuffling a playlist results in Spotify shuffling the Play Queue ONLY when using the Windows 10 Desktop client. This results in a shuffled 81-song sub-playlist based on ...

Casual Listener

Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue Shuffling a playlist results in Spotify shuffling the Play Queue ONLY when using the Windows ...

llamabutte

Casual Listener

451 Views

1 replies

0 likes

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Superuser Contribution Can't change playlist cover, rename my playlists, edit my playlists, or see my friends tab.

PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueI can't change my playlist cover, rename the playlists, edit them, or see my friends tab. I've tried uninstalling and reinstalling the app multiple times, and even trying t...

Visitor

Plan Premium Country United States Operating System Windows 10   My Question or Issue I can't change my playlist cover, rename the playlists, edit them, or see my friends tab. I've tried...

Eni

Moderator

1411 Views

7 replies

0 likes

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Superuser Contribution Local Files show Wrong Playtime

PlanPremiumCountry DeviceSamsung Galaxy S5 NeoOperating SystemWindows 10 My Question or Issue Whenever i place a Local File Song into a Playlist, it just shows a way longer Playtime than it should, for example a 4 Minute songs, tells me its 7 Minutes...

Regular

  Plan Premium Country   Device Samsung Galaxy S5 Neo Operating System Windows 10   My Question or Issue   Whenever i place a Local File Song into a Playlist, it just ...

Elena

Moderator

1451 Views

2 replies

0 likes

Bullet Records
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[Desktop] Application closes after few minutes of listening

PlanFree/PremiumCountryRomaniaDeviceDesktopOperating SystemWindows 10 PRO My Question or IssueHello there, I am recently having an issue with the Spotify app. When I open it and start listening to music it closes after just a few minutes. I tried log...

Newbie

Plan Free/Premium Country Romania Device Desktop Operating System Windows 10 PRO   My Question or Issue Hello there, I am recently having an issue with the Spotify app. When I open it ...

Vict0r3znov

Visitor

544 Views

1 replies

1 likes

  • 544 Views
  • 1 replies
  • 1 likes

Update Fails

PlanPremiumCountryUK DeviceDesktop PCOperating SystemWindows 7 My Question or IssueSpotify says there is an update from 1.1.32.618 to 11.33.569. When I quit Spotiy and restart it, it runs the update everytime, which fails due to error code 12 insuffi...

Casual Listener

Plan Premium Country UK   Device Desktop PC Operating System Windows 7   My Question or Issue Spotify says there is an update from 1.1.32.618 to 11.33.569. When I quit Spoti...

DJTaylor

Casual Listener

927 Views

1 replies

0 likes

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Desktop PC connected to network via LAN cannot see Goggle Home Devices

PlanPremiumCountryUKDeviceDell PCOperating SystemWindows 10 HomeMy Question or IssueMy Desktop PC is connected to my WiFi router via a LAN cable but I cannot cast music to me Google Home devices as they don't appear in my 'Devices Available' list. I ...

Visitor

Plan Premium Country UK Device Dell PC Operating System Windows 10 Home My Question or Issue My Desktop PC is connected to my WiFi router via a LAN cable but I cannot cast music to me Google...

316 Views

0 replies

0 likes

  • 316 Views
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Spotify keeps muting

PlanPremiumCountryThe NetherlandsDeviceLenovo Legion Y540Operating SystemWindows 10 My Question or IssueWhen I open Spotify I mutes itself, when I try to unmute it in my volume mixer it stays unmuted in the volume mixer. I tried to uninstall Spotify ...

Visitor

Plan Premium Country The Netherlands Device Lenovo Legion Y540 Operating System Windows 10   My Question or Issue When I open Spotify I mutes itself, when I try to unmute it in my volu...

505 Views

0 replies

0 likes

muted
problem
Windows 10
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Superuser Contribution Spotify keeps skipping to the next song

PlanFreeCountryUAEDeviceHP laptopOperating Systemwindows 10 My Question or IssueI opened spotify on my laptop to listen to some songs and I went on to my playlist tried playing it and it starts skipping all the songs one by one after being one second...

Casual Listener

  Plan Free Country UAE Device HP laptop Operating System windows 10   My Question or Issue I opened spotify on my laptop to listen to some songs and I went on to my playlist tri...

Alex

Spotify Legend

698 Views

3 replies

1 likes

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Spotify App (PC) and Phone (Galaxy S9) Crashes

PlanPremiumCountryGermanyDevicePC, Samsung Galaxy S9Operating SystemWindows 10, Android 10My Question or IssueWhy does my Spotify (PC) close when connecting to the internet? I can´t even open it anymore. I reinstalled the App several Times and even R...

Visitor

Plan Premium Country Germany Device PC, Samsung Galaxy S9 Operating System Windows 10, Android 10 My Question or Issue Why does my Spotify (PC) close when connecting to the internet? I can´t...

305 Views

0 replies

0 likes

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App skipping songs in sorted playlist but shuffle is disabled? (solution)

If you are noticing the desktop app skipping songs in your playlist that you have sorted using the length field (song length) I have a workaround. After sorting the songs, highlight all the songs and add to a new playlist. The new playlist will have ...

Music Fan

If you are noticing the desktop app skipping songs in your playlist that you have sorted using the length field (song length) I have a workaround.  After sorting the songs, highlight all the son...

690 Views

0 replies

0 likes

skipping
sorted
sorting
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Superuser Contribution Can't remove songs from daily mix playlists

For some reason, users are unable to remove songs from daily mixes, or from playlists created from them. As far as I can tell this is by design, and not a bug. I'm honestly not sure what the thought process was here - if the point of a daily mix is t...

Newbie

For some reason, users are unable to remove songs from daily mixes, or from playlists created from them. As far as I can tell this is by design, and not a bug. I'm honestly not sure what the thought ...

Jauntee

Newbie

19357 Views

40 replies

65 likes

  • 19357 Views
  • 40 replies
  • 65 likes

Superuser Contribution Change speed not working

PlanPremiumCountryUSADeviceSurface go 2Operating System Windows 10 My Question or IssueWhen I tap the speed change on the player, the speed options open, when I tap a different speed, the speed is highlighted, but it does not change speed nor close t...

Casual Listener

Plan Premium Country USA Device Surface go 2 Operating System  Windows 10   My Question or Issue When I tap the speed change on the player, the speed options open, when I tap a di...

Jacubatzi

Casual Listener

782 Views

2 replies

0 likes

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Win10 cannot play via bluetooth

The Win10 application which I have downloaded using the Microsoft Store it is not allowing me to play musing through Bluetooth or USB headphones, just the laptop's speakers or 3.5mm Jack port.If I'm playing I can hear the game in the Bluetooth headse...

Casual Listener

The Win10 application which I have downloaded using the Microsoft Store it is not allowing me to play musing through Bluetooth or USB headphones, just the laptop's speakers or 3.5mm Jack port. If I'...

Busulik

Casual Listener

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
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Solved!! Spotify Beta testing on Windows?

PlanFreeCountryUSADevicePCOperating SystemWindows 10 version 2004 My Question or Issueis there a closed/open Beta or alpha testing for Windows ?if not is Spotify possibly planning to do it in future?

Visitor

Plan Free Country USA Device PC Operating System Windows 10 version 2004   My Question or Issue is there a closed/open Beta or alpha testing for Windows ? if not is Spotify possibly p...

LatentTwist

Music Fan

9302 Views

3 replies

0 likes

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