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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1662 Views

0 replies

2 likes

  • 1662 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145547 Views

83 replies

27 likes

  • 145547 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130484 Views

294 replies

22 likes

  • 130484 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10980 Views

1 replies

6 likes

  • 10980 Views
  • 1 replies
  • 6 likes

Win10 cannot play via bluetooth

The Win10 application which I have downloaded using the Microsoft Store it is not allowing me to play musing through Bluetooth or USB headphones, just the laptop's speakers or 3.5mm Jack port.If I'm playing I can hear the game in the Bluetooth headse...

Casual Listener

The Win10 application which I have downloaded using the Microsoft Store it is not allowing me to play musing through Bluetooth or USB headphones, just the laptop's speakers or 3.5mm Jack port. If I'...

Busulik

Casual Listener

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Beta testing on Windows?

PlanFreeCountryUSADevicePCOperating SystemWindows 10 version 2004 My Question or Issueis there a closed/open Beta or alpha testing for Windows ?if not is Spotify possibly planning to do it in future?

Visitor

Plan Free Country USA Device PC Operating System Windows 10 version 2004   My Question or Issue is there a closed/open Beta or alpha testing for Windows ? if not is Spotify possibly p...

LatentTwist

Music Fan

8696 Views

3 replies

0 likes

  • 8696 Views
  • 3 replies
  • 0 likes

Can't add a profile picture

PlanFreeCountry DeviceWindowsOperating SystemWindows 10 My Question or Issue Whenever I try changing my profile picture, it just doesn't give me the option to. (Check image, and yes, I'm aware the cursor won't show in the image but it was hovering ov...

Newbie

Plan Free Country   Device Windows Operating System Windows 10   My Question or Issue   Whenever I try changing my profile picture, it just doesn't give me the option to. (C...

OneByBoo

Roadie

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows APP Broken? No longer able to update playlist images or profile images since last update.

I'm no longer able to choose the playlist artwork or update my profile picture on the Desktop app. I can't do it on mobile or web page either. I found thousands of comments from others over the last 2 weeks on Youtube saying the same thing but no wor...

Casual Listener

I'm no longer able to choose the playlist artwork or update my profile picture on the Desktop app. I can't do it on mobile or web page either.   I found thousands of comments from others over ...

godsdjs

Casual Listener

513 Views

2 replies

0 likes

  • 513 Views
  • 2 replies
  • 0 likes

[Other] Why can't I change my playlist artwork anymore on Windows version?

I'm no longer able to choose the playlist artwork or update my profile picture on the Desktop app. I can't do it on mobile or web page either. I found thousands of comments from others over the last 2 weeks on Youtube saying the same thing but no wor...

Casual Listener

I'm no longer able to choose the playlist artwork or update my profile picture on the Desktop app. I can't do it on mobile or web page either. I found thousands of comments from others over the last ...

tiimbz

Music Fan

388 Views

1 replies

0 likes

Other
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't save a podcast to a playlist

When I right-click on the podcast I want to add to a playlist (or click on the three dots), it doesn't give me that option (only allows me to share on social media). How to solve this? I have premium, am in Germany, and am on a desktop (Windows 10)

Casual Listener

When I right-click on the podcast I want to add to a playlist (or click on the three dots), it doesn't give me that option (only allows me to share on social media). How to solve this? I have premium...

berlinmill

Casual Listener

657 Views

4 replies

0 likes

  • 657 Views
  • 4 replies
  • 0 likes

Solved!! Features

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueAre there any plans to add a graphic equaliser to the app as there is in the i...

Gig Goer

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or Is...

Rigsby1

Gig Goer

623 Views

2 replies

0 likes

  • 623 Views
  • 2 replies
  • 0 likes

Cannot change playlist cover photo

PlanPremiumCountryEstoniaDeviceWindows Spotify AppOperating SystemWindows 10 My Question or IssueThis is a new issue I am having - I used to be able to change my playlist cover photo. Out of the blue I am not able to anymore. The pencil icon does not...

Casual Listener

Plan Premium Country Estonia Device Windows Spotify App Operating System Windows 10   My Question or Issue This is a new issue I am having - I used to be able to change my playlist cov...

SoundShots

Composer

605 Views

4 replies

1 likes

  • 605 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify doesnt work

PlanPremiumCountryCzechDevicePCOperating SystemWindows 10 My Question or IssueHello when I open spotify on my account it looks diffrent from my friends. I can´t follow them, lisen with them or anything. I tried reinstalling, looking into the settting...

Newbie

  Plan Premium Country Czech Device PC Operating System Windows 10   My Question or Issue Hello when I open spotify on my account it looks diffrent from my friends. I can´t follo...

Mario

Spotify Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution No more local files feature!

PlanPremiumDeviceWindows PCOperating SystemWindows 10My Question or Issue I moved to YouTube music but I decided to give Spotify one last go after being a Premium member for years. With this latest version, I'm unable to add local files, After search...

Visitor

Plan Premium Device Windows PC Operating System Windows 10 My Question or Issue   I moved to YouTube music but I decided to give Spotify one last go after being a Premium member for year...

user-removed

Not applicable

757 Views

2 replies

1 likes

local files
Windows
  • 757 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Playlist picture

PlanPremiumCountryPhilippinesDevicePCOperating SystemWindows 10 My Question or IssueMy friend wants to change the picture of her playlist but can't even though she downloaded the app on her PC, which is also windows 10. (Both accounts are premium by ...

Newbie

  Plan Premium Country Philippines Device PC Operating System Windows 10   My Question or Issue My friend wants to change the picture of her playlist but can't even though she do...

Xenia

Moderator

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
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Solved!! Will there ever be a feature to change your display name on desktop?

Unfortunately I don't own a mobile device, so to my knowledge changing the display name of my account is out of the question. If I were to message support, might I get help with editing it?

Visitor

Unfortunately I don't own a mobile device, so to my knowledge changing the display name of my account is out of the question. If I were to message support, might I get help with editing it?

Billy-J

Spotify Star

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

New "Test" Version

PlanPremiumCountry DeviceWindows DesktopOperating SystemWindows 10 My Question or Issue I have two premium accounts. One is fully functional. The other looks different and watered down. It has about half the features and options. Three Spotify reps h...

Casual Listener

Plan Premium Country   Device Windows Desktop Operating System Windows 10   My Question or Issue   I have two premium accounts. One is fully functional. The other looks diff...

OneByBoo

Roadie

1135 Views

1 replies

3 likes

Account
Other
Premium
Subscription
  • 1135 Views
  • 1 replies
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Superuser Contribution Scrolling through library sidebar causes UI glitch with menu width

OS: Windows 10, Linux I'm really surprised that nobody else has posted this bug. I've been experiencing it across multiple desktop-based installs for at least a couple years. The problem is concerning the left-most menu section, where all the playlis...

Roadie

OS: Windows 10, Linux   I'm really surprised that nobody else has posted this bug. I've been experiencing it across multiple desktop-based installs for at least a couple years.   The pr...

Jeremy

Spotify Legend

1738 Views

8 replies

3 likes

  • 1738 Views
  • 8 replies
  • 3 likes

Superuser Contribution changing cover image for playlists

PlanPremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am not able to change the cover image on my playlists, It will not give me the option to chan...

Visitor

Plan Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am no...

Xenia

Moderator

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

fullscreen album art - new issue

PlanFreeCountryUSDevicelenovo thinkpadOperating Systemwindows 10 proMy Question or Issuefound out why i couldnt find the option, it disappears after one song. why is this?

Casual Listener

Plan Free Country US Device lenovo thinkpad Operating System windows 10 pro My Question or Issue found out why i couldnt find the option, it disappears after one song. why is this?

406 Views

0 replies

1 likes

  • 406 Views
  • 0 replies
  • 1 likes

Solved!! fullscreen album art

PlanFreeCountryUSDeviceLenovo ThinkpadOperating SystemWindows 10 ProMy Question or Issuesaw feature, used it, went off of it for a bit, now cant find it.

Casual Listener

Plan Free Country US Device Lenovo Thinkpad Operating System Windows 10 Pro My Question or Issue saw feature, used it, went off of it for a bit, now cant find it.

Hazalski

Casual Listener

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Windows App very large queue RAM and crashing

Operating SystemWindows 10 My Question or IssueI have a really large queue synced between my spotify apps at the moment. This usually isn't a problem on any device, but on the Windows app viewing the queue causes problems. If I don't look at the queu...

Visitor

Operating System Windows 10   My Question or Issue I have a really large queue synced between my spotify apps at the moment. This usually isn't a problem on any device, but on the Windows ap...

Eni

Moderator

683 Views

2 replies

1 likes

  • 683 Views
  • 2 replies
  • 1 likes

Shuffle off when play a new playlist

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10Playing ThroughPS4My Question or IssueWhen I'm playing from pc to PS4 using Spotify ConnectAfter the last updates. Every time I start playing a new playlist the shuffle mode turns off. Prov...

Visitor

Plan Premium Country Argentina Device PC Operating System Windows 10 Playing Through PS4 My Question or Issue When I'm playing from pc to PS4 using Spotify Connect After the last updates....

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes