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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 135967 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52412 Views
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  • 33 likes
  • Windows
  • 52412 Views
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Solved!! Spotify for artists: Error 504

CountryNorwayDeviceiPhone 8, Macbook Pro, hp laptopOperating SystemiOS, Windows 10, Mojave My Question or IssueAfter Spotify for Artists was updated last night Im not able to load the "Home" page/screen on either an iOs device or any web browser avai...

  • Gig Goer
  • Country Norway Device iPhone 8, Macbook Pro, hp laptop Operating System iOS, Windows 10, Mojave   My Question or Issue After Spotify for Artists was updated last night Im not able to loa...
  • AndrewRobs01
  • Composer
  • 1440 Views
  • 1 replies
  • 0 likes
  • Error
  • 1440 Views
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I use the non-windows store version of Spotify for Windows, and am experiencing playback issues.

PlanPremiumCountryUnited StatesDeviceCustom built desktopOperating SystemWindows 10 My Question or IssueSo I use the Windows version of Spotify that can be downloaded from the Spotify website, not the Windows Store app. Lately, I've been experiencing...

  • Visitor
  • Plan Premium Country United States Device Custom built desktop Operating System Windows 10   My Question or Issue So I use the Windows version of Spotify that can be downloaded from th...
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  • 232 Views
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Solved!! Playlists and folders not displaying correctly

I rearranged my folders/playlists on the desktop app and everything shows correctly. However when I use the app on my iOS the playlists are all in the wrong folders. I've tried to sync my devices but nothing works.

  • Casual Listener
  • I rearranged my folders/playlists on the desktop app and everything shows correctly. However when I use the app on my iOS the playlists are all in the wrong folders. I've tried to sync my devices but...
  • Emilia_8
  • Spotify Star
  • 3490 Views
  • 6 replies
  • 2 likes
  • 3490 Views
  • 6 replies
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My username has changed to a random name

My Spotify user name was used to be "marti", but someday it automatically changed to "abkgz8iwshjrdky2zp2vhf7vh", and it has no sense.I'd like to know if I can have my original name again, thanks.

  • Visitor
  • My Spotify user name was used to be "marti", but someday it automatically changed to " abkgz8iwshjrdky2zp2vhf7vh", and it has no sense. I'd like to know if I can have my original name again, thank...
  • AndrewRobs01
  • Composer
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
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Previously listened to music adding itself to playlists

Plan Premium (Just upgraded to Family not 4 hours ago)Country: USA DeviceGoogle Pixel 3a, PC, Google Pixel 1Operating SystemAndroid 9, Windows 7 My Question or IssueHowdy!This has been going on the last week or so, not for very long. I'll be listenin...

  • Casual Listener
  • Plan  Premium (Just upgraded to Family not 4 hours ago) Country: USA   Device Google Pixel 3a, PC, Google Pixel 1 Operating System Android 9, Windows 7   My Question or I...
  • OperatorPapa
  • Casual Listener
  • 361 Views
  • 2 replies
  • 1 likes
  • 361 Views
  • 2 replies
  • 1 likes

How can I change my name in spotify?

PlanPremiumCountryMXDevice(Android & app for Windows 10)Operating System( Windows 10,etc.) My Question or IssueI'm not talking about the series of numbers that spotify automatically gives you.I'm refering to my name on the spotify screen, not my user...

  • Visitor
  •   Plan Premium Country MX Device (Android & app for Windows 10) Operating System ( Windows 10,etc.)   My Question or Issue I'm not talking about the series of numbers th...
  • AndrewRobs01
  • Composer
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
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Music not playing and not starting

Hey, guys, I can´t play any music if I start a song the progress bar isn't moving and isn't even showing the name or cover pic. whe I try to turn up the volume in the mixer I cant see Spotify and when I like, want to see a playlist (like any new play...

  • Visitor
  • Hey, guys, I can´t play any music if I start a song the progress bar isn't moving and isn't even showing the name or cover pic. whe I try to turn up the volume in the mixer I cant see Spotify and whe...
  • Jacob
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
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Random songs adding to playlist, songs no longer availble but are actually still there?

PlanFamily Plan when issue started, but now downgraded to single planCountryUSADevice(Samsung Galaxy 9, and Desktop Version)Operating System(Windows 10) My Question or IssueRecently I did a back up of music on my phone, and ever since then Spotify ha...

  • Casual Listener
  • Plan Family Plan when issue started, but now downgraded to single plan Country USA Device (Samsung Galaxy 9, and Desktop Version) Operating System (Windows 10)   My Question or Issue R...
  • sixelona
  • Casual Listener
  • 355 Views
  • 1 replies
  • 0 likes
  • Playlist
  • 355 Views
  • 1 replies
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Periodic beep noise during play

When I'm playing a song from my list, about every 60 sec or so, there's a pause in the music and a beep (like a phone is on hold) and then the music continues until the next beep. So far it is doing it with every song from multiple artists. This has ...

  • Newbie
  • When I'm playing a song from my list, about every 60 sec or so, there's a pause in the music and a beep (like a phone is on hold) and then the music continues until the next beep.  So far it is ...
  • GreendaySucks
  • Regular
  • 1058 Views
  • 1 replies
  • 1 likes
  • 1058 Views
  • 1 replies
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Can't see any device on Windows

PlanPremiumCountryFranceDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI can't connect to any device on my Desktop PC. I don't have wifi on it but I have Ethernet. I don't want to get Wifi on my PC (works way better on Ethernet) is th...

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  • Visitor
  • Plan Premium Country France Device Desktop PC Operating System Windows 10   My Question or Issue I can't connect to any device on my Desktop PC. I don't have wifi on it but I have Ethe...
  • 284 Views
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  • 284 Views
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Fading out Spotify Windows App when a specific App makes a sound

I use a Windows desktop news app to be awared of the market news.I also listen to music continuously via Spotify on the same machine.When the other specific Windows app needs to speak I need Spotify to fade out.How can I achieve this?Thanks. PremiumT...

  • Visitor
  • I use a Windows desktop news app to be awared of the market news. I also listen to music continuously via Spotify on the same machine. When the other specific Windows app needs to speak I need Spot...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Memory leak - High RAM usage on Windows 7

DeviceLenovo Thinkpad P50Operating SystemWindows 7 My Question or IssueHey,I'm using spotify at work and it takes a lot of my RAM.Here on the screenshot you can see that it takes almost 1.5 Go of RAM !I'm keeping it open for long period of time so I ...

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  • Casual Listener
  • Device Lenovo Thinkpad P50 Operating System Windows 7   My Question or Issue Hey, I'm using spotify at work and it takes a lot of my RAM. Here on the screenshot you can see that it tak...
  • Matthieu42
  • Casual Listener
  • 815 Views
  • 2 replies
  • 0 likes
  • memory leak
    Ram
    Windows 7
  • 815 Views
  • 2 replies
  • 0 likes

LIKED SONGS ADDED FROM PHONE NOT SHOWING UP ON PC AND ALSO WON'T PLAY

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueSongs I've added since like 15 days ago aren't going onto my liked playlist on my PC and when I play them on my phone they don't play on my PC. I can't refresh my playlist...

  • Visitor
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue Songs I've added since like 15 days ago aren't going onto my liked playlist on my PC and when I...
  • Emilia_8
  • Spotify Star
  • 3073 Views
  • 1 replies
  • 1 likes
  • 3073 Views
  • 1 replies
  • 1 likes

Can't play songs from laptop.

Tonight I attempted to play spotify and it just started skipping through playlists without starting any of the songs. I occationally get the error message "Spotify can't play this right now, if you have the song on your computer you can import it."I ...

  • Newbie
  • Tonight I attempted to play spotify and it just started skipping through playlists without starting any of the songs. I occationally get the error message  "Spotify can't play this right now, i...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
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Playlists Double-Playing Artists While on Shuffle

Recently something odd has been happening with all of my playlists. Even though I keep them all on shuffle, if I have 2 or more of an artist's songs in the playlist, they always play back-to-back songs from that atist before moving on to the next son...

  • Gig Goer
  • Recently something odd has been happening with all of my playlists. Even though I keep them all on shuffle, if I have 2 or more of an artist's songs in the playlist, they always play back-to-back son...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
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Memory Leak adding Local Files on Windows 10

Hello! I just installed Spotify for the first time. One of the reasons I'm interested in it is the support for Local Files. But I tried to add a large number of .mp3 (23K) and within after a few minutes it had eaten all available memory and the app w...

SpotifyMemory.png
  • Newbie
  •   Hello!  I just installed Spotify for the first time.  One of the reasons I'm interested in it is the support for Local Files.  But I tried to add a large number of .mp3 (23K) a...
  • user-removed
  • Not applicable
  • 604 Views
  • 4 replies
  • 2 likes
  • 604 Views
  • 4 replies
  • 2 likes

Spotify prevent laptop from sleeping when i close the lid

When i close my laptop and Spotify is running on the foreground, the music keep playing, it juts lock the PC without sleeping. If i play a video on Chrome or use the Netflix app and close the lid, the laptop goes on stand by correctly.Windows 10 - As...

  • Casual Listener
  • When i close my laptop and Spotify is running on the foreground, the music keep playing, it juts lock the PC without sleeping. If i play a video on Chrome or use the Netflix app and close the lid, th...
  • luispe000
  • Visitor
  • 2127 Views
  • 2 replies
  • 0 likes
  • 2127 Views
  • 2 replies
  • 0 likes

Songs don't play in correct order when ordering them

PlanPremiumCountryItalyDevicePCOperating SystemWindows 10 My Question or IssueWhen I order my liked songs and I play one of them, the next song is wrong, because the app is playing the next song like there is no order.I tried reinstalling the app, an...

  • Casual Listener
  •   Plan Premium Country Italy Device PC Operating System Windows 10   My Question or Issue When I order my liked songs and I play one of them, the next song is wrong, because the ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
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Songs Wrongly Marked As explicit but explicit ones are not marked

PlanFreeCountryNew ZealandOperating SystemWindows 10 My Question or IssueQuite a few songs are either wrongly marked or not marked. for reference, I've had to modify host file in hosts/etc/drivers/system32/windows or something to even use Spotify. I'...

  • Regular
  •   Plan Free Country New Zealand Operating System Windows 10   My Question or Issue Quite a few songs are either wrongly marked or not marked. for reference, I've had to modify host...
  • Jetgamz
  • Regular
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Control and Shift Keys

PlanFreeCountryUSADevicePCOperating SystemWindows 10 Pro My Question or IssueI need to remove an entire album from a playlist and it contains about 30+ tracks. I tried using the Control and Shift keys to do this but it does not work. Is there another...

  • Regular
  • Plan Free Country USA Device PC Operating System Windows 10 Pro   My Question or Issue I need to remove an entire album from a playlist and it contains about 30+ tracks. I tried using ...
  • Shuidong
  • Roadie
  • 622 Views
  • 3 replies
  • 0 likes
  • 622 Views
  • 3 replies
  • 0 likes