Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139141 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139141 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54893 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54893 Views
  • 0 replies
  • 33 likes

High CPU Usage, Unusable unless Offline.

PremiumUSADesktopWindows 10 Spotify CPU usage reaches ~50% when logged in and online. Offline mode doesn't provoke the CPU leak, but Spotify will not accept any connection from a VPN. I've deleted and reinstalled everything Spotify multiple times (in...

  • Visitor
  • Premium USA Desktop Windows 10   Spotify CPU usage reaches ~50% when logged in and online. Offline mode doesn't provoke the CPU leak, but Spotify will not accept any connection from a VPN. ...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

[BUG] Window title is not set to the currently playing song if casting

PlanPremiumCountry DeviceDell Laptop + Google Home MiniOperating SystemWindows 10 My Question or IssueGenerally when playing Spotify, the App window title displays the currently playing song, like "Hello - Adele" or so. However, if I start casting to...

  • Regular
  • Plan Premium Country   Device Dell Laptop + Google Home Mini Operating System Windows 10   My Question or Issue Generally when playing Spotify, the App window title displays the c...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Solved!! I cant post my playlist

PlanPremiumCountryUSDeviceLaptopOperating SystemWindows 10 My Question or IssueWhen I try to share my playlist I cant and it's really annoying. I hope I can get an answer I also am including screenshots of the issue. Also while you guys are at it can...

  • Music Fan
  • Plan Premium Country US Device Laptop Operating System Windows 10   My Question or Issue When I try to share my playlist I cant and it's really annoying. I hope I can get an answer I a...
  • Emilia_8
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

profile picture doesn't change after changing it

PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows My Question or IssueI wanted to change my profile picture on Spotify. I changed it on Spotify but it came out wonky, so I went to my Facebook page, because I have it linked. So I changed my...

  • Casual Listener
  •   Plan Premium Country Netherlands Device PC Operating System Windows   My Question or Issue I wanted to change my profile picture on Spotify. I changed it on Spotify but it came...
  • OneByBoo
  • Community Legend
  • 863 Views
  • 1 replies
  • 2 likes
  • Facebook
    picture
    profile
    profile picture
  • 863 Views
  • 1 replies
  • 2 likes

How do I disable the media keys for spotify?

So my usual setup is to have my local file media player respond to the media hotkeys and to play/pause spotify by opening the window and using spacebar. This usually hasn't been an issue but recently spotify started responding to the media hotkeys at...

  • Newbie
  • So my usual setup is to have my local file media player respond to the media hotkeys and to play/pause spotify by opening the window and using spacebar. This usually hasn't been an issue but recently...
  • 420 Views
  • 0 replies
  • 1 likes
  • 420 Views
  • 0 replies
  • 1 likes

Solved!! I can't hear any music

PlanPremiumCountryFinlandDeviceLenovo Ideapad 310Operating SystemWindows 10 My Question or IssueI can't hear any of my music that I want to play, even though the bar and timer moves. It's like I'm on mute, even though I'm not. I tried to look through...

  • Casual Listener
  • Plan Premium Country Finland Device Lenovo Ideapad 310 Operating System Windows 10   My Question or Issue I can't hear any of my music that I want to play, even though the bar and time...
  • RJ2543
  • Casual Listener
  • 808 Views
  • 3 replies
  • 0 likes
  • 808 Views
  • 3 replies
  • 0 likes

Remove Songs From Playlists When Removed From Library`

I don't want any songs in any of my playlists that aren't in my library. Removing a song from the library is easy, how can I also remove it from all playlists? The only way I've found is to go to the playlist, find the song there and remove it from t...

  • Regular
  • I don't want any songs in any of my playlists that aren't in my library.  Removing a song from the library is easy, how can I also remove it from all playlists?  The only way I've foun...
  • gmelino8-us
  • Newbie
  • 1672 Views
  • 5 replies
  • 0 likes
  • Windows
  • 1672 Views
  • 5 replies
  • 0 likes

Solved!! Can't save any changement on spotify

PlanPremiumCountryTurkeyDevicePcOperating SystemWindows 10 My Question or IssueHello ma'am or sir, Hello i'd decided to change my profile picture and also change some setting but then i realized that i can't save any changement, included my profile p...

  • Regular
  • Plan Premium Country Turkey Device Pc Operating System Windows 10   My Question or Issue Hello ma'am or sir,  Hello i'd decided to change my profile picture and also change s...
  • Emilia_8
  • Spotify Star
  • 558 Views
  • 5 replies
  • 0 likes
  • 558 Views
  • 5 replies
  • 0 likes

Save Spotify Wrapped locally

PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueHello, this is a quite simple question or possibly a request.I really loved the "Spotify wrapped for the entire decade" and i would love to save it somehow, mostly because in the ...

  • Newbie
  •   Plan Premium Device Desktop Operating System Windows 10   My Question or Issue Hello, this is a quite simple question or possibly a request. I really loved the "Spotify wrapped ...
  • 672 Views
  • 0 replies
  • 1 likes
  • Wrapped 2019
  • 672 Views
  • 0 replies
  • 1 likes

Next and previous media keys skip twice instead of once

PlanPremiumCountryAustraliaDeviceMicrosoft Surface Book 2Operating SystemWindows 10My Question or IssueI use a Logitech K380 keyboard with my Surface Book 2, and when I use the media keys (next and previous) it skips the current track and the one aft...

  • Visitor
  • Plan Premium Country Australia Device Microsoft Surface Book 2 Operating System Windows 10 My Question or Issue I use a Logitech K380 keyboard with my Surface Book 2, and when I use the medi...
  • 344 Views
  • 0 replies
  • 1 likes
  • 344 Views
  • 0 replies
  • 1 likes

Favourite songs won't update unless deleting cache

PlanPremiumCountryGermanyDeviceAndroid 9 Phone / Windows 10 Desktop PCOperating SystemWin 10 My Question or IssueI've added a song to my favourite songs list a few days ago and it would not show up on my desktop client. Even after logging out / loggi...

  • Newbie
  • Plan Premium Country Germany Device Android 9 Phone / Windows 10 Desktop PC Operating System Win 10   My Question or Issue I've added a song to my favourite songs list a few days ago a...
  • MrColdface
  • Newbie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Skipping tracks only in 5.1 on Realtek audio with sonic studio

PlanPremiumCountryBrazilDeviceDesktop PCOperating SystemWindows 10 My Question or IssueNever had this problem before, but after an audio driver update spotify began to skip all tracks of my playlist, the song does not even start it skips to next inst...

  • Visitor
  • Plan Premium Country Brazil Device Desktop PC Operating System Windows 10   My Question or Issue Never had this problem before, but after an audio driver update spotify began to skip a...
  • 613 Views
  • 0 replies
  • 1 likes
  • 613 Views
  • 0 replies
  • 1 likes

Solved!! Escape key skips to next song

PlanPremium StudentCountryNorwayDevicePCOperating SystemWindows 10 My Question or IssueRecently, whenever I have Spotify open and play music from it, whenever I press the escape key, Spotify switches to the next song in my playlist. As far as I'm awa...

  • Casual Listener
  • Plan Premium Student Country Norway Device PC Operating System Windows 10   My Question or Issue Recently, whenever I have Spotify open and play music from it, whenever I press the esc...
  • Rubble155
  • Casual Listener
  • 1926 Views
  • 4 replies
  • 0 likes
  • escape key
    HotKey
    Next Song
    Skipping songs
  • 1926 Views
  • 4 replies
  • 0 likes

autoplay not working

PlanPremiumCountryUK DeviceThinkPadOperating SystemWindows 10 My Question or IssueAutoplay doesn't play at the end of any of my playlists in my libary at the moment. Just keeps taking me back to the start of the playlist and autoplay is switched on

  • Casual Listener
  • Plan Premium Country UK   Device ThinkPad Operating System Windows 10   My Question or Issue Autoplay doesn't play at the end of any of my playlists in my libary at the moment. J...
  • 271 Views
  • 0 replies
  • 1 likes
  • 271 Views
  • 0 replies
  • 1 likes

Superuser Contribution Audio problems on fresh install

PlanFree/PremiumCountryUSA Device(New HP Intel i5 laptop)Operating SystemWindows 10 My Question or IssueI just got a new pc and downloaded the desktop version (which I used on my old pc) and I am having an issue where it will not play from my default...

  • Casual Listener
  • Plan Free/Premium Country USA   Device (New HP Intel i5 laptop) Operating System Windows 10   My Question or Issue I just got a  new pc and downloaded the desktop version (w...
  • Sebasty
  • Spotify Star
  • 723 Views
  • 5 replies
  • 0 likes
  • 723 Views
  • 5 replies
  • 0 likes

When I change my profile picture, it just disappears!

PlanPremium DeviceAcer Notebook Operating SystemWindows 8 My Question or IssueI was able to change my profile picture before, but now I cannot. I am clicking on the change button and then I choose the picture I want. It appears in the profile picture...

  • Visitor
  • Plan Premium   Device Acer Notebook   Operating System Windows 8   My Question or Issue I was able to change my profile picture before, but now I cannot. I am clicking on the...
  • OneByBoo
  • Community Legend
  • 1267 Views
  • 6 replies
  • 4 likes
  • 1267 Views
  • 6 replies
  • 4 likes

Recently Played is empty

PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueRecently Played is empty on the windows 10 version opening spotify going to home and under Recently Played its just empty but on android or ios it shows fine whats going on ?

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue Recently Played is empty on the windows 10 version opening spotify going to home and under Recently Played...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Sportify buggy window

PlanPremiumCountryEstDevicePCOperating SystemWin 10 My Question or IssueHow to i fix this issue that i have been having for months now. I uninstalled program, installed new one from site, always getting new updates , yet still this exist. Look at the...

  • Casual Listener
  • Plan Premium Country Est Device PC Operating System Win 10   My Question or Issue How to i fix this issue that i have been having for months now. I uninstalled program, installed new o...
  • tadasglumb
  • Newbie
  • 734 Views
  • 5 replies
  • 0 likes
  • 734 Views
  • 5 replies
  • 0 likes

How can I easily switch to my PC to play music after coming home listening through iPhone?

Hello, I’m wondering if there is a way to easily switch my music to my desktop when I come home listening through my iPhone and not having to log in on my PC when it’s idle. Is there anyway to do that without having to make it so that my PC never goe...

  • Newbie
  • Hello, I’m wondering if there is a way to easily switch my music to my desktop when I come home listening through my iPhone and not having to log in on my PC when it’s idle.  Is there anywa...
  • AeroZ
  • Composer
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Local Files

PlanPremiumCountryUnited StatesDeviceiPhone 8 and Windows laptopOperating SystemiOS 13 and Windows 10 My Question or IssueI've been trying to download local files from my laptop onto spotify on my phone. I've followed the instructions on the Spotify ...

  • Visitor
  • Plan Premium Country United States Device iPhone 8 and Windows laptop Operating System iOS 13 and Windows 10   My Question or Issue I've been trying to download local files from my lap...
  • AeroZ
  • Composer
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes