Cannot access the premium features after payment

[Aswin008]

Plan

Premium

Country

Sweden

Device

Motorola Moto X Play, Dell Inspiron 13z

Operating System

Android Noughat 7.1.1, Microsoft Windows 10

My Question or Issue

I have recently upgraded to the premium account, however I am not able to access it accross any platforms. I have tried reinstalling the apps both on the desktop and the mobile along with logging in and ou several times.

[Melody · Accepted solution]

Hey @Aswin008.

 
Thanks for coming to the Community!

We'd recommend firstly checking out the steps here.
If this doesn't do the trick however, let us know 🙂

Many thanks,

/M

[Aswin008]

Hi,

I have checked the above steps however it's still not working. How long does it take for the payment to be processed? I can see that it's concertrc to premium in my account but not reflected onto any of my devices