Changing the local file location breaks the Artists "tab"

[DranonJoD]

Plan

Premium

Device

PC

Operating System

Windows 10

My Question or Issue

If I change the storage location to a non-default folder, the Artists tab won't load.

Changing it back to the default location makes it work as it should.

The folder it is changed to was changed before the 2 latest updates and the Artists tab would load properly.

Since the last 2 updates, it only works when the storage location is the default folder.

How much are you testers paid?? Not enough!

[Novy]

Hey there @DranonJoD, 

Thanks for reaching out about this in the Community. 

Would you mind sending over some screenshots or a video where we can take a better look at what's happening?

You can attach them to your next response to us by using the Insert Photos or Insert Video options in the post editor. 

We'll keep an eye out for your reply.

[DranonJoD]

Steps to reproduce :

Install a version of your Windows application that is at least 2 versions before the morning (EST) version that was available when I first reported this.

Check that the Artists "tab" loads and show the Artists as expected.

Go to Settings, Advanced Settings and change the Offline Storage Location to C:\SpotifyStorage.

Check that the Artists "tab" loads and show the Artists as expected.

Update your application to the latest version, the one as of today (1.1.59.712.g54f36e5d-a)

Now click "Your Library" and find the Artists "tab".

Wait for the error to appear.

Go to Settings, Advanced Settings and change the Offline Storage Location to C:\Users\{Your username here}\AppData\Local\Spotify\data .

Click "Your Library" and find the Artists "tab".

Check that the Artists "tab" loads and show the Artists as expected. Great success!

Go to Settings, Advanced Settings and change the Offline Storage Location to C:\SpotifyStorage.

Now click "Your Library" and find the Artists "tab".

Wait for the error to appear.

Rinse and repeat. Reinstalling does not fix the problem.

[Novy]

Hey @DranonJoD, 

Thanks for your reply. 

We understand you’ve already tried reinstalling. However, we’d like to suggest a clean reinstall as this is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble.

If this doesn't do the trick, it would be helpful to have the video where we can see exactly what happens with this specific tab. It will help us continue investigating this behavior.

Keep us posted.

[DranonJoD]

I can't reproduce the problem since I removed my other, non default, folder since using the default one was the only option I had to have the Artists tab load correctly. It was a "Something went wrong" error message.

Changing the location with the new version does not exhibit the problem, it happened with a location folder that was not the default one when being updated to a version that changed something to the location folder/files or that required that location to be in the default for some unknown reason to me, like a relative path from that location which would not work if the location is not the default one.

I don't see the relevance of a image of the error to be able to reproduce, find and fix this problem.

[Novy]

Hi @DranonJoD, 

Thanks for getting back to us. 

We've tested this from our end but we couldn't replicate the issue. 

If possible, could you give it a try using a different computer to see if you notice the same behavior?

Let us know how it goes.

[DranonJoD]

I would have reproduced the problem if I had access to the previous version of Spotify application on windows but I don't.

[Novy]

Hi again @DranonJoD, 

Thanks for your message and apologies for any confusions. 

We're glad to hear that things are now working for you with the new app version. 

Don't hesitate to let us know if anything else comes up.

Cheers.

[DranonJoD]

The problem happened this morning again. The folder was still the default one.

Restarting the application fixed it.

[Jeremy]

Hi there @DranonJoD,

Thank you for your reply and confirmation.

We're really glad to hear that everything works as it should.

Let us know if we can help you with anything else 🙂

Take care!