[Desktop Win 11] Spotify keeps crashing after startup

[constantines]

Plan

Premium

Country

Greece

Device

Intel Alder Lake

Operating System

Windows 11 Pro

My Question or Issue

Spotify keeps crashing after ~10-20 seconds after login - i.e. open app , wait, app crashes with no error message.

Have already contacted support and used a test account that did work and no crash was happening. 

Have already install reinstalled all combinations, flush dns, caches, update firewall, no fix.

Issue occurs for more than past 4 months.

Cannot find any pending issue on such case.

Any advice ?

[constantines]

Good day Joan,

i followed above steps after completely removing Spotify and all Roaming etc dirs.

Initially installed through installer from Spotify website, but when app started, 

it threw error "Spotify could not be started. Error code 17" upon start.

Then installed through Microsoft store, and it did work ! - but just for about 30 seconds.

Then i logged in with an other account and it worked for about a minute.

Then i registered with a whole other account with google and logged in with with that other account and it worked for about a minute.

[Vasil]

Hey @constantines,

Thank you for this update!

Please take a look at the accepted solutions in this Community thread. 
I have a pretty good feeling that this issue is related to the registry and that the steps there should resolve it.

Fingers crossed! Keep us posted 🙂 

[constantines]

Good day @Vasil,

i tried Ccleaner where i used the Registry part and also cleaned manually in registry anything Spotify (using regedit found couple entries which i deleted.
Error still persists , the app closes after some seconds. No user solution found in this topic from what i see till now after 8 months of that problem 

[CZordan]

Plan

Premium

Country

Brazil

Device

Laptop Acer NItro 5

Operating System

Win 11 

My Question or Issue

Spotify crashing after about 1 min. I've already tried restarting the PC, reinstalling Spotify and deleting all related files, both Spotify via the Microsoft store and the official website. I tested using different accounts and it still crashes after 1 minute no matter what I'm doing on Spotify

Current version of my Microsoft Spotify: 1.235.663.0

[Vasil]

Hey @constantines,

Thanks for the follow-up!
 

Looking at the third accepted solution, the user @chixistigma has also had the same issue remain after initially clearing the registry.
They have, however, subsequently used the app uninstaller they have mentioned and have then gone over the registry steps again, which has resolved the issue for them.
I would go over these steps; hopefully they will make a difference.

Note: It can take the registry cleaner a few attempts before no registry files are left. Make sure the search returns a blank result.

After doing this, you can also go over steps 7 through 10 from this article just in case.
It's worth a shot IMO. Something somewhere somehow is interfering with the app. We just need to find a way to remove that something without having to wipe the entire machine alongside it.

Keep us posted! 
 

[constantines]

Good day @Vasil ,

performed now a full cleanup using regedit in any of the available options (not just CURRENT_USER) , 

then reinstalled Spotify using the app from the Windows Store. Opened the app, then the problem occurred again!

Cleaned up again the app and did once again a registry cleanup, however , after shutdown & restart, some occurrences like:

• Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AppModel\StateRepository\Cache\PackageFamily\Index\PackageFamilyName\SpotifyAB.SpotifyMusic_zpdnekdrzrea0
• Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AppModel\StateRepository\Cache\PackageFamily\Data\95

appear again automatically after shutdown restart . I see these are cached files so they may not be a problem .

Finally, i also installed using the app provided directly from Spotify and still , same problem . (tested only with one account since there was no need to see others )

There is no logical way to do a correct working install, it seems like this workstation is totally faulty with Spotify. 

The only case it worked, was with one test account that Spotify support had provided me before more than 8-10 months.

[Vasil]

Hey @constantines,

Please note that I was referring to the uninstaller mentioned in the user post, not a Spotify one 🙂 The uninstaller is a function of the same app used for cleaning the registry.
But, regardless - by the looks of it it seems this might be an account-related issue.

If a test account works but nothing helps when you use your own account, there might be something off with the account itself. We can verify if this is the case if you try logging in on another PC and the same issue starts happening. If it doesn't, then something on your specific configuration would be the reason, which again would lead me to the use of the abovementioned uninstaller. 

Keep us posted!

[constantines]

Hey @Vasil , 

as already mentioned, do you mean the uninstall function in the Windows app ?  i.e. search for app in Windows search, click on it , select uninstall ? If yes , this is already done in initial steps with same results. 

I can log in with my account in other workstations just fine. 

Please let me know. 

[Vasil]

Hey again @constantines,

As described in the hyperlinked user post, the uninstaller is a function of the same app used for clearing the registry. 
This is how it looks like:

Note: You need the Uninstall button, not the Delete one. Delete will just remove the item from the list.
 

1. The user has first removed the app via this Uninstaller ⬆️
2. They have then gone over the registry steps again, which has resolved the issue for them.
   
   

Note: It can take the registry cleaner a few attempts before no registry files are left. Make sure the registry search (above Tools) returns a blank result. Search again after a clean-up is complete.

Hope this helps!

[constantines]

Good day @Vasil,

today i tried again the above mentioned solution. This came with no result. 

What i did was install the app through Microsoft Store (and also through Spotify installer from website)

and run the app, problem persisted 

Then i uninstalled the app with Ccleaner following your above instructions exactly (use the Uninstall function) 

then i navigated to the registry, did a full scan,

and i cleared anything as shown in the attached video. 

Then reinstalled, rerun, issue persists!

In the video i only show the uninstall to show what uninstall steps i followed. 

What i did today was 3 times installation with full PC shutdown and cleanup with Ccleaner as shown in the video, then reinstall as stated above.

After shutdown and restart i do get in Ccleaner the two entries upon scanning shown in the attached screenshot.

I also attach a longer in duration video with my whole screen and Spotify crashing , without no error message. 

However after the latest crash , i saw in the window that was used to authenticate and log me in the app , a message that the upstream request timed out - could that be linked ? (video shown is InShot_2024.....)

[nevvv]

Downgrading to 1.2.6.863.ge7902f05 is the solution for me, i dont know why upgrading after that version make spotify always crashing. I already try messing with xpui.spa as suggested on forums and other source, it wont crash but stuck on home page not loading anything. Maybe i will stick on that version for now and waiting spotify to release a new version to fix it.

[constantines]

Good day @nevv,

where can you get such previous versions ??

That would be awesome since Spotify was working for me in previous versions. (about a year ago ) 

I believe it is completely tragic to have a piece of paid monthly software that users need to install another 3rd party app to uninstall and do fresh installs then cannot run at all and start messing with the registry.

[constantines]

Dear Spotify, 

please hire some good developers, this is less than junior level

[nevvv]

I don't know man, it might be Intel's problem since i also have other app crashing like this.

[nevvv]

If that didn't work, you can also use PWA as alternative, PWA can load on startup too.

[constantines]

Not seeing any point any more, have lost more than 8 hours on troubleshooting without a fair result, will be just using the web version till subscription ends in next months. 

Thanks you for the assistance !

[nevvv]

Try uninstall the previous version and and install the specific version that i already attached. Make sure the version is corrrect, and disable auto update. You can follow the step on this link https://gist.github.com/remzmike/2ec197130e24ce4e8bb10aeaa845689b to disable auto update.

Yeah man, it sucks i already spend about 10-12 hours to troubleshoot this issue. Using PWA/Web Player is the best choice right now. Your welcome 😉.

[Vhsmadethis]

any fix?? same issue with empty log im tired

[constantines]

Sadly no, desktop software is completely **bleep** atm, i reverted and use only the web since i bought a 3month sub till complete cancellation upon completion

[CZordan]

I did everything and nothing worked. I just switch my windows 11 to 10, and its fixed. (Win 11 is trash)

Update: I was too hasty, 5 min after this post my spotify crash again. Windows is not the problem.