(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hey there @djvalenzuela!
Thanks for reaching out to us! We'll be happy to help you sort this out and hopefully you don't us replying in English.
You could start with a clean reinstall of the app with the steps here to make sure that all old files that might be causing trouble are gone.
It's also important that you re-download Spotify from the Microsoft store.
Give your device a quick restart before you start the newly installed app.
In case the issue persists, could you send us a video or a recording of your issue so that we could investigate further?
We'll be on the lookout for your reply.
Hey there you,
Yeah, you! 😁
Welcome - we're glad you joined the Spotify Community!
While you here, let's have a fun game…