Error 53 on windows 10

Reply

Error 53 on windows 10

alyssacook1029
Music Fan

When I try to download spotify, an error 53 message pops up. What is this message for? How do I fix it without going to a different site or something to download it?

19 Replies

Re: Error 53 on windows 10

musiccornercv
Roadie

Hey @alyssacook1029!

 

Thanks for posting in the Spotify Community! The simplest explanation would be that you're trying to install Spotify in the 'wrong place'. You probably tried to run the installer from your browser, and some times that goes wrong.

The solution is pretty simple, just move the folder with the installer, but since actually moving it is a little tricky just follow the steps bellow. ;)

 

  1. Run the installer.
  2. The install will fail with the 'Error Code 53' - That's alright.
  3. 2) Go to the search bar (downleft corner), type 'show hidden files'.
  4. 3) In the results, click on 'Show hidden files and folders' - This will open a window.
  5. Select 'Show hidden files, folders and drivers'.helpimage.png
  6. Navigate to:C:\Users\<USERNAME>\AppData\Roaming (This PC>Devices and drives (one says C:, click that one)>Users>your username (whatever you're called on your log-in screen is your username)>AppData>Roaming)
  7. Find the newly created Spotify folder.
  8. Right click the Spotify Folder and select the 'Cut' option. (Important: You have to Cut the whole folder, so don't open it, just directly cut the folder taht says Spotify.)
  9. Go back to C:\Users\<USERNAME>. That two steps back. Just go to the top left corner (below 'Pin to Quick access') and click on the arrow pointing to the left twice.
  10. Paste the Spotify folder there. 
  11. Open the Spotify folder
  12. Find a file that says 'Spotify Launcher'. 
  13. Run it and you should have your Spotify!

If you need any help with these steps please give me a shout! Tell me if this works for you. :)

 

Re: Error 53 on windows 10

alyssacook1029
Music Fan

When I open the folder after I cut it, there is no spotify launcher, it's just an empty folder. Also (I just got the windows ten and I'm still learning how to use it) I'm confused as to how to get to the folder on step 6, but I found where the hidden spotify folder is.

Re: Error 53 on windows 10

musiccornercv
Roadie

Hey!

 

Step 6 is a bit confusing. Sorry about that. It's good to hear you found the folder, but just to make sure I have also clarified step 6 below.

ximg_559ca4377f7d3.png.pagespeed.gp+jp+jw+pj+js+rj+rp+rw+ri+cp+md.ic.sGp9_hCiOd.pngClick on the C: one

users.pngNext, click here

In Users there will be a bunch of folders, one with your username on it. Click that one.

In that folder will be a folder called 'Appdata' click that one.

In Appdata there is a folder called 'Roaming'.

And in that one you should find the 'Spotify' folder.

 

 

It's strange you don't see the launcher, it should show up once you click 'show hidden folders and files'. It shouldn't be a problem though. Try doing steps 1 to 10, but leaving the Spotify Installer open. Then, once you've moved the folder, just retry the installation with the installer itself. Click on 'Retry' below the error message to do so.

 

Tell me if this works!

Re: Error 53 on windows 10

alyssacook1029
Music Fan

Okay, thanks. I found how to get to it, but I have no idea why I still can't see the spotify launcher in the folder. I checked and double checked that show hidden files was on.

Re: Error 53 on windows 10

musiccornercv
Roadie

Okay, that shouldn't be a problem. Like I said just download Spotify and the launcher should open automatically. Once you get error 53 there will also be the Retry option. Do not close the launcher and do steps 1 through 10. Then go back to your launcher and click Retry.

 

Tell me if it worked :)

Re: Error 53 on windows 10

alyssacook1029
Music Fan

Still not working :( I think it keeps trying to download in the roaming folder, becuase, even though I cut it, when I tried to retry the download it comes up with the error, and when I go back to roaming folder it's back there again, along with the cut folder in the right location. 

Re: Error 53 on windows 10

musiccornercv
Roadie

Okay, that's strange. I'm going to ask for help. Just hang on a little longer. :)

Re: Error 53 on windows 10

musiccornercv
Roadie

Okay, I think we all agree this is a weird issue, but we may have found a solution.

 

  1. First, boot your PC in Safe Mode. Restart your computer. When your computer is restarting, hit F8 on the keyboard, and you should be taken to the Safe Mode screen.
  2. Once you PC is booted in Safe Mode, install Spotify from the .exe file you've downloaded.
  3. Then restart normally. Once your PC has restarted a Spotify shortcut should pop up on your desktop. 
  4. Right-click it, and select run.

If everything works out your Spotify should launch. Keep me posted! We will solve this.

Re: Error 53 on windows 10

alyssacook1029
Music Fan

I tried it and nothing happened. I think I might kill my laptop :) Thanks for all of your help by the way.

SUGGESTED POSTS