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Error Code -7

I cannot get my internet to connect with Spotify. When I open the program it presents a loading screen and then goes to black with the message:

Spotify failed to load application content (error code -7). Please verify that you have an internet connection and try again.

My internet is functional and I can load webpages, but it will not connect to the program. I have tried everything I can think of to fix this problem, including:

Restarting the computer
Disconnecting the Wi-Fi and reconnecting
Uninstalling Spotify and reinstalling
Running the program as an Administrator

None of these have worked and I continue to get the same message. I can't even find an instance of someone else receiving this error code, which is why I decided to ask for help here. Does anyone know what the problem might be?

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Accepted answers

11101793595

[SOLVED] For Mac Os

Quit Spotify and clear your browser cookies first then remove all DNS settings from your network connection.

The finel step is open terminal and administrator mode (sudo su)

Type this line

sudo dscacheutil -flushcache

Now open Spotify and login

All comments

allykat2496

I have the same problem....

Peter__

Have you tried disabling all firewalls?

1219019652

Has anyone figured this out? I still have this issue. It wont log me on.

pwmccall

I've been having this issue for a month.

If I can't log in to my laptop, then this service is basically worthless to me and I may as well go with Pandora.

123253202

I have been having this issue for two days now. I have re-installed the program to no avail.

My specific details: Spotify opened in Offline Mode even though I was connected to the internet and was having no issues. After closing and opening Spotify a few times I decided to log out. Now when I try to log in using Facebook, a new window reading "Logging into Spotify" appears briefly before disappearing. A moment later, the red dialogue box on Spotify appears reading "Service is temporarily unavailable, please try again later. (Error code: 7)."

Well, I have tried again later multiple times now.

I have logged in via Facebook for years now and don't even know if I have an actual Spotify UN and PW. Not to mention that my FB email is no longer in existence (or at least not under my control). It seems like I could potentially access Spotify if I had a non-FB login or if Facebook authenitcation were working. How can we get around this Error Code 7?

pwmccall - Were you trying to log in via Facebook?

Anyone from Spotify - Help?

pwmccall

Yes, I originally signed in via Facebook. And like you, it was only in Offline mode. So, I tried logging out and now I can't log in at all.

123253202

This may not be related, but I can't connect to the web player either.

I wish I had a fix, but it looks like I'm stuck in limbo until Spotify does something about this. Is there a way to reach them more directly?

123253202

I also tried resetting my device PW and got an error message.

islarick

This post describes my problem perfectly but I haven't seen any recommendations other than turning off the firewalls. Worthless... Where is the real help? I've had Spotify for a couple of years with no problem; still works on my phone. What's going on with the help recommendations, disappointing to say the least.

123253202

Are any of you using IE? I am (company requires me to). Perhaps that is the issue?

Also, one of the Spotify folks on this forum responded to a direct message - she was basically of no help. She did provide a contact form link so I've submitted my issue there. I'll update the thread if I get a response. Here is her message to me:

Hi there,

The fastest way to get help from Spotify quickly is to search the Spotify Community. The majority of question have already been asked and answered here.

If you're still looking for a solution try the Spotify Help page for helpful FAQs on most issues.

If you haven't found your answer you can try reaching out to us via the contact form
Please note--if you already filled out the form and got an auto-response just reply again directly. You'll then hear from one of our agents shortly.

Thanks, we'll reunite you with your music shortly.

baileycar

I am having this issue as well, have tried uninstalling and reinstalling to no avail. Also the web player seems to be broken.

12124371776

I have the same problem, i dont know what can i do,

please help me

superbecc

Happening to me today too. The rest of the internet is working fine yet they say they can't find an internet connection. I can't say whether I have a firewall or not but why should it matter? I'm a paid subscriber, what business is it of theirs what arrangements take place on any network a paid subscriber happens to be using? 😕 (Note: This is a rhetorical question. There is no adequate answer. I'm paying for this; make it easy for me or I'll take my business elsewhere, you know? iTunes is working just fine for example.)

123253202

This must be a firewall issue after all. I typically don't take my computer off it's usual network, but I did this weekend to find that I could log into Spotify again.

I'm back on the network with no issues.

pwmccall

Oddly, I tried to log in today and it works now.

pifred

Hi!

I solved my problem, the problem was the proxy settings. In my workplaca at the Nokia the company security doesn't access for the Spotify server. I tried a free wifi here and its works. For my work I need the inside net, so I searched a another proxy server and set it manually in the Spotify desktop app. Now it work fine.

superbecc

All is working here again today BUT only after I closed the program and restarted it. Before I restarted the program it wouldn't let me log in and just kept saying the service was unavailable. So yeah, maybe after an outage try restarting your Spotify.

It remained working on my iPhone (using the same wireless network) during the time I couldn't log in. Who knows....

xlt77

I was having this problem and I resolved it by turing off my VPN, as soon as I did that it worked like a charm....

vmwalters

How did you do that?

xlt77

If you access the interent through a VPN I think Spotify needs to know where you are to identify you. When you use a VPN you can be anywhere the VPN is pointed to. I am Canadain but I use an American VPN for privacy and to access sites that are sometimes geo blocked. Anyway Spotify wasn't working for me recieved several errors codes 4 and 7 I think. When I quit the VPN service so that I am using my Internet provider locally Spotify worked. My playlists showed up from my phone and now I can use it on my phone or on my computer...

Hope this answers your question if not let me know I will try and help ....

brucelanier

This topic is showing as solved, but I don't see a solution in the thread.

I have disabled firewalls, and I am not using a VPN. It seems to be isolated to this computer. I am able to login to spotify on my phone using the same wireless connection. But I get either the error code -7 or (when I clike the blue login with facebook button) it rapidly cycles 2 tabs in my browser: first to a Facebook url, and ssecond a url that starts with login.spotify.com/login-auth-success/ (this all happens in a split second and it all it disappears too quickly to capture all of it).

Likely related to this (and confounding) is that my Sonos is unable to play Spotify content from either the phone or the computer. Amazon and other services work fine. So it seems like a Spotify problem, not an internet connection problem.

Any ideas?

xlt77

You say it seems ot be isolated to this compter have you tested this theory? Can you try it on another computer istall spotify and your userid to see how it rects?

Let me know

Thanks

vmwalters

I do not have another computer to try it on, though I do know spotify works on my phone and my kindle when connected to the same wifi networks.

xlt77

what operationg system do you use? Windows/Mac? How about trying to uninstalling it completely and reistalling. Also what firewalls do you use if windows maybe the firewall is preventing spotify from working... Mac would not have this issue. I use a Mac latest operating system.. let me know let's see if we can narriw this down...

Matroy

Hello!

I aswell had this error [7].

I succeed to fix this seconds later.

I will guide you and hope it'll work for you aswell!

1. Visit www.spotify.com

2. Log-in on the website.

3. Click on "Download"

4. Wait and open it up once it's done.

5. Now it should automatically sign you into Spotify.

If not? Well ...

6. Open up your folder where your downloads lands.

7. Open up "SpotifyFullSetup"

8. It should now sign you in to Spotify automatically.

If not? Well ...

9. Make sure you have your webb with spotify.com up and signed it in the background.

If not? Well, then I guess Im not that big help.

I'm sorry!

Thanks.

jenrader

I'm having the exact same problem. I even disabled my firewall, uninstalled Spotify, reinstalled it and still nothing. First it says Error Code 4. Now that I uninstalled and reinstalled it says Error Code 7. Grrr!

xlt77

Are you using a VPN by chance, I had the same error codes , when I disabled the VPN I have no problems.. if you do try that.

Ososanchez97

What I did, was merely quit the porgram on my mac, and when I started the app up again it had me signed in already, I suggest if it's a windows computer that you deactive it from the task manager and start the program up again.

Hollandia

Hi all,

I had the same error. What i did wrong (of all things!) was typing in another email adress and not my username!
Maybe the "@" gave the error? This should have been solved by the technicians though.
Anyway.

Although it probably won't solve the problems of you all, i just wanted to let you now. Good luck.

Hollandia

jakubpas

I have the same error. Spotify can you fix it already - we pay for this service right?

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