Everything disappeared

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Everything disappeared

RoundHK
Casual Listener

I was trying to unlink my spotify account with my facebook account and somehow I lost everything that I had: my playlists, my followers, my preferences, apps, etc. The strange thing is that my personal playlist still exists and I can access it, but I don't own it anymore.

 

One thing I've notice is my id has change. It used to be 1276248628 now it is 12155698075.

 

 

Can someone help me?

2 Replies

Re: Everything disappeared

JayLB
Community Legend

Hello and welcome:

 

Sounds like you might have created a duplicate account you will have to get in touch with customer support here please go to this url

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

and fill out the contact form. If you get an automated response directing you back to the community boards reply back to that email, even if it is from a noreply and a customer support rep will get with you shortly.

------------------------------------------------------------------------------------------

-Jay

What's a Spotify Rock Star/Rising Star and how do I become one?
Note I am not a Spotify Employee, I just help out around on the community!

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Re: Everything disappeared

RoundHK
Casual Listener

Thanks! :D

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