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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2420 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

155193 Views

83 replies

27 likes

  • 155193 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

149180 Views

295 replies

22 likes

  • 149180 Views
  • 295 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11490 Views

1 replies

6 likes

  • 11490 Views
  • 1 replies
  • 6 likes

New Desktop APP Column Adjustment Does Not Save

Not sure if this has been reported. I have found a small bug under Your Music in Songs. What happens If you adjust the column width and then log out, close the app, log back in and let the browse load fully, the position a user moved the column width...

Visitor

Not sure if this has been reported. I have found a small bug under Your Music in Songs.   What happens If you adjust the column width and then log out, close the app, log back in and let the...

Peter__

Community Legend

453 Views

1 replies

1 likes

Windows
  • 453 Views
  • 1 replies
  • 1 likes

Removed Facebook Integration, now two accounts?

Ok so i tried removing facebook from spotify and spotify freaked out and bacically made a new account, now my old account is just numbers. i have tried using just the numbers as the name but that doesnt work, any ideas?

Visitor

Ok so i tried removing facebook from spotify and spotify freaked out and bacically made a new account, now my old account is just numbers. i have tried using just the numbers as the name but that doe...

Peter__

Community Legend

712 Views

1 replies

0 likes

Windows
  • 712 Views
  • 1 replies
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Solved!! BRING BACK THE ACTIVITY FEED - PETITION PLEASE ENDORSE

Hi Spotify developers Your last "upgrade" that removed the actiivity feed was nothing short of a massive downgrade. A quick browse of the posts in this community will show that yoiur decision to remove the activity feed is not popular. In fact, many ...

Music Fan

Hi Spotify developers   Your last "upgrade" that removed the actiivity feed was nothing short of a massive downgrade.    A quick browse of the posts in this community will show tha...

osornios

Spotify Star

12631 Views

78 replies

163 likes

Mac
Windows
  • 12631 Views
  • 78 replies
  • 163 likes

Double radio stations appearing?

I made a radio station but when it appeared it appeared twice. I am able to delete one but not the other. When I click on the one I can't delete it just goes into an infinite loading cycle. Anyone have an idea of what's going on?

Casual Listener

I made a radio station but when it appeared it appeared twice. I am able to delete one but not the other. When I click on the one I can't delete it just goes into an infinite loading cycle. Anyone ha...

Darthvoider

Casual Listener

1986 Views

2 replies

0 likes

Windows
  • 1986 Views
  • 2 replies
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Unread message notification will not go away

I've had a message in my Spotify inbox for about 4 months now. No matter how many times I open the message(or listen to the track inside) it continue to say I have 1 new message. This happens on all three computers that I have Spotify installed on. T...

Roadie

I've had a message in my Spotify inbox for about 4 months now. No matter how many times I open the message(or listen to the track inside) it continue to say I have 1 new message. This happens on all ...

dudebrosup

Newbie

20946 Views

43 replies

9 likes

Windows
  • 20946 Views
  • 43 replies
  • 9 likes

Solved!! [Bug] Incorrect Large Playlist Duration Displayed 0.9.10

I'm very happy that the playlist time was added back into Spotify, but it doesn't seem to give the correct time, at least for large playlists. I don't know when the time starts to fail, but I'm currently playing through a list with around 4,000 songs...

Casual Listener

I'm very happy that the playlist time was added back into Spotify, but it doesn't seem to give the correct time, at least for large playlists. I don't know when the time starts to fail, but I'm curre...

metalnut4

Newbie

5188 Views

7 replies

0 likes

Windows
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  • 7 replies
  • 0 likes

Friend activity not showing

Hi I recently updated my spotify and now can no longer view friends activity on the right sidebar... any solutions?

Casual Listener

Hi  I recently updated my spotify and now can no longer view friends activity on the right sidebar... any solutions?

giuliana_leone

Casual Listener

2136 Views

4 replies

1 likes

Windows
  • 2136 Views
  • 4 replies
  • 1 likes

Solved!! Can't find a playlist I know an artist has created.

A few weeks ago I saw that Josh Pyke had created a playlist and I foolishly didn't follow it, thinking I could find it again by going back to his artist page, but it's not there. Any ideas?

Casual Listener

A few weeks ago I saw that Josh Pyke had created a playlist and I foolishly didn't follow it, thinking I could find it again by going back to his artist page, but it's not there. Any ideas?

Peter__

Community Legend

5698 Views

4 replies

0 likes

Windows
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  • 4 replies
  • 0 likes

Spotify crashing shortly after launch, then becomes unkillable task. (Win7)

I have been having this problem for sometime now, on multiple updates. It is quite random though, meaning that it doesn't always happen. Basically Spotify will start up like normal and it will allow me to play music for about a minute then the music ...

Regular

I have been having this problem for sometime now, on multiple updates. It is quite random though, meaning that it doesn't always happen. Basically Spotify will start up like normal and it will allow ...

301 Views

0 replies

0 likes

Windows
  • 301 Views
  • 0 replies
  • 0 likes

Shared Songs with the Public

Hi Guys, I meant to send a song to a friend and it contained a long message I didnt want the public seeing. I know you can't delete it but it still sits atop the "discover" page a week later. I really want this gone. Can anyone help me? I deleted it ...

Newbie

Hi Guys, I meant to send a song to a friend and it contained a long message I didnt want the public seeing. I know you can't delete it but it still sits atop the "discover" page a week later. I r...

389 Views

0 replies

0 likes

Windows
  • 389 Views
  • 0 replies
  • 0 likes

Deleted playlists still visible on profile.

I have 4 visible playlist on my profile that has been deleted a while ago, but they are still available for everyone to see, and I can't re-delete them. I read some posts and I saw that you re-assigned the playlist to the user so he could re-delete t...

Newbie

I have 4 visible playlist on my profile that has been deleted a while ago, but they are still available for everyone to see, and I can't re-delete them. I read some posts and I saw that you re-assign...

Peter__

Community Legend

464 Views

1 replies

0 likes

Windows
  • 464 Views
  • 1 replies
  • 0 likes

Solved!! Windows App - Volume is reduced when switching to another audio app

Steps to reproduce the issue: Windows 7 Pro, Spotify 0.9.10.14.g578d350b Have an app such as Skype installed along with Spotify. listen to Spotify. Pause Spotify. Make a Skype call. return to Spotify Expected result - Playback normal Actual result - ...

Newbie

Steps to reproduce the issue: Windows 7 Pro, Spotify 0.9.10.14.g578d350b     Have an app such as Skype installed along with Spotify. listen to Spotify. Pause Spotify. Make a Sky...

tomasmann

Newbie

4781 Views

5 replies

0 likes

Windows
  • 4781 Views
  • 5 replies
  • 0 likes

Suddenly low volume after updatie

I've never had this problem before, until the last update. When I switch albums, the volume starts off WAY too LOW. To fix the issue I have to click - without sliding - the volume bar, and the volume returns to normal. Kinda annoying, but not as anno...

Casual Listener

I've never had this problem before, until the last update. When I switch albums, the volume starts off WAY too LOW. To fix the issue I have to click - without sliding - the volume bar, and the volume...

347 Views

0 replies

0 likes

Windows
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Unable to play one particular album

I'm having a very odd problem. I am unable to play Dream Theater's 2013 album called Dream Theater on the desktop application. Everything else I've tried plays fine. I am also able to listen to that album on the web player and the iPhone app. Also, t...

Casual Listener

I'm having a very odd problem. I am unable to play Dream Theater's 2013 album called Dream Theater on the desktop application. Everything else I've tried plays fine. I am also able to listen to that ...

tohoq

Casual Listener

647 Views

4 replies

0 likes

Windows
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  • 4 replies
  • 0 likes

Can't Import music

It's pretty simple. Nothing happens when I drag the m4a files, or whatever, over to spotify or when I specifcy the folder under preferences. I've tried reinstalling with no success. I'm using win 8.1 on a surface pro. Any help is greatly appreciated.

Casual Listener

It's pretty simple. Nothing happens when I drag the m4a files, or whatever, over to spotify or when I specifcy the folder under preferences. I've tried reinstalling with no success. I'm using win 8.1...

Crasmer

Casual Listener

2140 Views

2 replies

0 likes

Windows
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  • 2 replies
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Solved!! Songs restarting after first second of play.

After the latest Spotify update (09.10.14.g578d350b) songs sometimes play the first second of the song and then start over and play normally. I'm using Windows 8.1 (with all current updates).

Casual Listener

After the latest Spotify update (09.10.14.g578d350b) songs sometimes play the first second of the song and then start over and play normally. I'm using Windows 8.1 (with all current updates).

kimmop

Newbie

15142 Views

14 replies

1 likes

Windows
  • 15142 Views
  • 14 replies
  • 1 likes

Solved!! Only one channel of audio is playing (desktop and iOS)

Don't know why, but just one audio channel is playing on both my desktop and iOS app. Any solutions?

Newbie

Don't know why, but just one audio channel is playing on both my desktop and iOS app. Any solutions?

drewhinkle

Regular

39952 Views

13 replies

0 likes

Windows
  • 39952 Views
  • 13 replies
  • 0 likes

Why!

Why was my music interrupted for an advert for heating controls. I don't pay for adverts.

Newbie

Why was my music interrupted for an advert for heating controls. I don't pay for adverts.

Peter__

Community Legend

527 Views

1 replies

0 likes

Windows
  • 527 Views
  • 1 replies
  • 0 likes

Local tracks duplicates

hi everyone, hope you guys can help me.I have uploaded a couple of local tracks (mp3 I have on my laptop) on spotify. Each track is like 4min long but, when uploaded onto spotify, each single track becomes 30min long, since the song is repeated like ...

Regular

hi everyone, hope you guys can help me. I have uploaded a couple of local tracks (mp3 I have on my laptop) on spotify. Each track is like 4min long but, when uploaded onto spotify, each single track...

crilla

Regular

1068 Views

4 replies

0 likes

Windows
  • 1068 Views
  • 4 replies
  • 0 likes

Solved!! playing spotify using airport express

Can I play spotify on my stereo using the airport express? I have a windows laptop...

Newbie

Can I play spotify on my stereo using the airport express?   I have a windows laptop...

Songthrush

Roadie

4629 Views

2 replies

0 likes

Windows
  • 4629 Views
  • 2 replies
  • 0 likes