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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1300 Views

0 replies

2 likes

  • 1300 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144322 Views

83 replies

27 likes

  • 144322 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129169 Views

294 replies

22 likes

  • 129169 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10857 Views

1 replies

6 likes

  • 10857 Views
  • 1 replies
  • 6 likes

Suddenly low volume after updatie

I've never had this problem before, until the last update. When I switch albums, the volume starts off WAY too LOW. To fix the issue I have to click - without sliding - the volume bar, and the volume returns to normal. Kinda annoying, but not as anno...

Casual Listener

I've never had this problem before, until the last update. When I switch albums, the volume starts off WAY too LOW. To fix the issue I have to click - without sliding - the volume bar, and the volume...

328 Views

0 replies

0 likes

Windows
  • 328 Views
  • 0 replies
  • 0 likes

Unable to play one particular album

I'm having a very odd problem. I am unable to play Dream Theater's 2013 album called Dream Theater on the desktop application. Everything else I've tried plays fine. I am also able to listen to that album on the web player and the iPhone app. Also, t...

Casual Listener

I'm having a very odd problem. I am unable to play Dream Theater's 2013 album called Dream Theater on the desktop application. Everything else I've tried plays fine. I am also able to listen to that ...

tohoq

Casual Listener

620 Views

4 replies

0 likes

Windows
  • 620 Views
  • 4 replies
  • 0 likes

Can't Import music

It's pretty simple. Nothing happens when I drag the m4a files, or whatever, over to spotify or when I specifcy the folder under preferences. I've tried reinstalling with no success. I'm using win 8.1 on a surface pro. Any help is greatly appreciated.

Casual Listener

It's pretty simple. Nothing happens when I drag the m4a files, or whatever, over to spotify or when I specifcy the folder under preferences. I've tried reinstalling with no success. I'm using win 8.1...

Crasmer

Casual Listener

2096 Views

2 replies

0 likes

Windows
  • 2096 Views
  • 2 replies
  • 0 likes

Solved!! Songs restarting after first second of play.

After the latest Spotify update (09.10.14.g578d350b) songs sometimes play the first second of the song and then start over and play normally. I'm using Windows 8.1 (with all current updates).

Casual Listener

After the latest Spotify update (09.10.14.g578d350b) songs sometimes play the first second of the song and then start over and play normally. I'm using Windows 8.1 (with all current updates).

kimmop

Newbie

14774 Views

14 replies

1 likes

Windows
  • 14774 Views
  • 14 replies
  • 1 likes

Solved!! Only one channel of audio is playing (desktop and iOS)

Don't know why, but just one audio channel is playing on both my desktop and iOS app. Any solutions?

Newbie

Don't know why, but just one audio channel is playing on both my desktop and iOS app. Any solutions?

drewhinkle

Regular

39484 Views

13 replies

0 likes

Windows
  • 39484 Views
  • 13 replies
  • 0 likes

Why!

Why was my music interrupted for an advert for heating controls. I don't pay for adverts.

Newbie

Why was my music interrupted for an advert for heating controls. I don't pay for adverts.

Peter__

Community Legend

490 Views

1 replies

0 likes

Windows
  • 490 Views
  • 1 replies
  • 0 likes

Local tracks duplicates

hi everyone, hope you guys can help me.I have uploaded a couple of local tracks (mp3 I have on my laptop) on spotify. Each track is like 4min long but, when uploaded onto spotify, each single track becomes 30min long, since the song is repeated like ...

Regular

hi everyone, hope you guys can help me. I have uploaded a couple of local tracks (mp3 I have on my laptop) on spotify. Each track is like 4min long but, when uploaded onto spotify, each single track...

crilla

Regular

989 Views

4 replies

0 likes

Windows
  • 989 Views
  • 4 replies
  • 0 likes

Solved!! playing spotify using airport express

Can I play spotify on my stereo using the airport express? I have a windows laptop...

Newbie

Can I play spotify on my stereo using the airport express?   I have a windows laptop...

Songthrush

Roadie

4552 Views

2 replies

0 likes

Windows
  • 4552 Views
  • 2 replies
  • 0 likes

Solved!! No freed space when I unsubscribed to playlist

Hi, I have some playlists that I made available offline, I need to free disk space, I don't know how to delete the musics that I've made available offlien so what I did is I unsubscribed to that playlist thinking that it will recover some free space ...

Casual Listener

Hi,   I have some playlists that I made available offline, I need to free disk space, I don't know how to delete the musics that I've made available offlien so what I did is I unsubscribed t...

Peter__

Community Legend

632 Views

1 replies

0 likes

Windows
  • 632 Views
  • 1 replies
  • 0 likes

Syncing albums to PC

Is it possible to sync albums I've saved into my music with my PC so I can play them when I'm not on-line? I can do it with playlists by toggling the 'available offline' options but can't see the button for albums. Than ks

Regular

Is it possible to sync albums I've saved into my music with my PC so I can play them when I'm not on-line?  I can do it with playlists by toggling the 'available offline' options but can't see t...

Peter__

Community Legend

1835 Views

1 replies

0 likes

Windows
  • 1835 Views
  • 1 replies
  • 0 likes

New update makes it difficult to list all the tracks for an artist. Update spoils Spotify.

Spotify has now updated on my computers, even though I did not request it. Spotify used to be brilliant. You used to be able to quickly list all the tracks by a particular artist or band and these would be presented to you in order of popularity. The...

Newbie

Spotify has now updated on my computers, even though I did not request it. Spotify used to be brilliant. You used to be able to quickly list all the tracks by a particular artist or band and the...

345 Views

0 replies

0 likes

Windows
  • 345 Views
  • 0 replies
  • 0 likes

HELP - Desktop playing christmas songs and wont stop!

Riggght - The desktop program on my laptop (Dell studio with Win 7 64bit) keeps playing christmas songs after each selected track. Spotfy dosent do this on mobile devises or the web player. It has also done this as both a standard, and now premium us...

Casual Listener

Riggght - The desktop program on my laptop (Dell studio with Win 7 64bit) keeps playing christmas songs after each selected track. Spotfy dosent do this on mobile devises or the web player.  ...

ozon

Newbie

1400 Views

4 replies

0 likes

Windows
  • 1400 Views
  • 4 replies
  • 0 likes

Version 0.9.10.12 "Edit Profile Picture" Not working

Hey people, Is this happening only to me? If I try to edit my profile picture it says "Upload complete" but doesn't change the picture.

Roadie

Hey people,   Is this happening only to me?   If I try to edit my profile picture it says "Upload complete" but doesn't change the picture.  

Titox

Roadie

536 Views

2 replies

0 likes

Windows
  • 536 Views
  • 2 replies
  • 0 likes

Solved!! Hide when Minimized on Taskbar (Windows 8)

Windows 8 - Is the option gone to hide Spotify on the taskbar when minimized?

Casual Listener

Windows 8 - Is the option gone to hide Spotify on the taskbar when minimized? 

stefan0

Regular

31278 Views

83 replies

4 likes

Windows
  • 31278 Views
  • 83 replies
  • 4 likes

Syncing Local FIles

spotify wont stop trying to sync local files I now have 22 files of the same songs in locall files Help please

Newbie

spotify wont stop trying to sync local files I now have 22 files of the same songs in locall files Help please   

Peter__

Community Legend

1082 Views

1 replies

0 likes

Windows
  • 1082 Views
  • 1 replies
  • 0 likes

Radio Page Layout breaks below a certain size

When you reduce the central area to below 610 pixels wide, the layout breaks for Recommended Stations and Your Stations. The boxes for each station become random sizes (might be related to the resolution of the album art). This is happening on v0.9.8...

Newbie

When you reduce the central area to below 610 pixels wide, the layout breaks for Recommended Stations and Your Stations. The boxes for each station become random sizes (might be related to the resolu...

Peter__

Community Legend

476 Views

1 replies

0 likes

Windows
  • 476 Views
  • 1 replies
  • 0 likes

Find unavailable tracks

Does anybody know of a way to search for all unavailable tracks. Last time I updated Spotify some of my previously available tracks has become unavailable. For example, the track "Keith Don't Go" by Nils Lofgren, on the album "Acoustic Live" has beco...

Newbie

Does anybody know of a way to search for all unavailable tracks. Last time I updated Spotify some of my previously available tracks has become unavailable. For example, the track "Keith Don't Go"...

Peter__

Community Legend

1431 Views

1 replies

0 likes

Windows
  • 1431 Views
  • 1 replies
  • 0 likes

limited search results ?

4 Weeks ago i have 286 search results for "river song", now only 100 ... is the a new limit for the search results ? Also actually i am searching for "love" ... not more than 100 ... can you please change that !!!

Gig Goer

4 Weeks ago i have 286 search results for "river song", now only 100 ... is the a new limit for the search results ?   Also actually i am searching for "love" ... not more than 100 ... can y...

anghy

Gig Goer

1784 Views

2 replies

0 likes

Windows
  • 1784 Views
  • 2 replies
  • 0 likes

My music is gone!?!?

a few days ago i added all of the songs i had saved on a couple of different playlists to the "your music/songs" feature. After making sure they all transferred i then deleted them from the original plalists. Now today i start up Spotify and only 39 ...

Casual Listener

a few days ago i added all of the songs i had saved on a couple of different playlists to the "your music/songs" feature. After making sure they all transferred i then deleted them from the origina...

Adam

Roadie

2146 Views

4 replies

0 likes

Windows
  • 2146 Views
  • 4 replies
  • 0 likes

How can I shuffle both Local Files and Songs?

Under the "Your Music" section, there is "Songs," which lists every track whose big "+" button I've clicked. Fine. There's also a "Local Files" tab which pulled in everything I've bought on the iTunes Store. Also good. But I want to drag files from L...

Casual Listener

Under the "Your Music" section, there is "Songs," which lists every track whose big "+" button I've clicked.   Fine.   There's also a "Local Files" tab which pulled in everything I'...

valcanaia

Newbie

7893 Views

8 replies

5 likes

Mac
  • 7893 Views
  • 8 replies
  • 5 likes