I cannot use spotify on pc

[LØFI]

Plan

Premium

Country

Italy

Device

(iPhone 8, Windows pc)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have premium family account on my iphone 8, everything works perfectly.

I cannot use spotify on pc, neither the downloaded version or the online version. I've tried everythings: restart pc, reinstall spotify, install older versions, use another browser... but nothing has worked.

Everytime I open spotify I recive this message: A problem has occurred Try reloading the page RELOAD THE PAGE (transleted from italian, it could be a bit different)

Please help me.

[MafeG · Accepted solution]

Hi @LØFI,

Welcome to the Community and thank you for posting. 

To start, please clear the Hosts file on your computer, as this may be a connection problem. In this article you can find the steps to do it.

If this doesn't do the trick, make sure your firewall or antivirus are blocking Spotify. 

Let us know how this goes.

[LØFI]

thanks a lot bro, you saved me.

[MafeG]

Hey @LØFI,

Thanks for letting us know that everything is working fine now.

Remember to always keep your app updated, so you don't miss any fixes or new features. Don't hesitate to give us a shout if you have more questions.

Have a great day!