Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryUnited StatesDeviceASUS 2in1 LaptopOperating SystemWindows 10 My Question or IssueI can't sort the song in a playlist by recently added songs. I want my most recent added songs at top and there isn't an option for that. I can do dat...
Plan Premium Country United States Device ASUS 2in1 Laptop Operating System Windows 10 My Question or Issue I can't sort the song in a playlist by recently added songs. I wan...
Spotify Legend
437 Views
1 replies
0 likes
Plan: PrimePays: FranceAppareil: pc Windows 10Système d’exploitation: Windows 10 64 bits Bonjour, j’ai souscrit un abonnement spotify mais je n’y arrive pas à lire les musiques (n’importe quels musique) et radios , quand je clique sur lecture rien ne...
Plan: Prime Pays: France Appareil: pc Windows 10 Système d’exploitation: Windows 10 64 bits Bonjour, j’ai souscrit un abonnement spotify mais je n’y arrive pas à lire les musiques (n’impo...
Not applicable
1013 Views
6 replies
0 likes
This is the latest version I received on my WIN 10 PC version. I am a premium user, and this is very frustrating not to be able to see the new feature with filters for my Favorites playlist. Same goes for my Android mobile app. Favorites show up but ...
This is the latest version I received on my WIN 10 PC version. I am a premium user, and this is very frustrating not to be able to see the new feature with filters for my Favorites playlist. Same goe...
708 Views
0 replies
0 likes
PlanFreeCountryGeorgia Operating systemwindos 7 My Question or IssueHello, My spotify desktop app doesn’t respond, when open it I’m able to click on few things, like library or my profile, but after few seconds I’m unable to click on anything, I have...
Plan Free Country Georgia Operating system windos 7 My Question or Issue Hello, My spotify desktop app doesn’t respond, when open it I’m able to click on few things, li...
Spotify Star
315 Views
1 replies
0 likes
PremiumUSAWindows 10 Pro Version 20H2 OS Build 19042.867 Spotify has a bug when using the browse folder UI control to change a setting. Spotify immediately crashes when trying to change the offline storage location or add a local source. Everything e...
Premium USA Windows 10 Pro Version 20H2 OS Build 19042.867 Spotify has a bug when using the browse folder UI control to change a setting. Spotify immediately crashes when trying t...
Casual Listener
590 Views
4 replies
0 likes
PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueEvery once in a while, my local files folder simply disappears and I have no choice other than to reinstall the entire app. I have tried on numerous occasions to reselect...
Plan Premium Country US Device Desktop Operating System Windows 10 My Question or Issue Every once in a while, my local files folder simply disappears and I have no choice other than...
Moderator
1233 Views
8 replies
1 likes
PlanPremium DevicePCOperating SystemWindows 10 My Question or IssueHi everybody! Hope you are doing fineRecently I've bought an Cloud Stinger Core Wireless 7.1 and I am experiencing some issues while using the Spotify with this headset. The songs tha...
Plan Premium Device PC Operating System Windows 10 My Question or Issue Hi everybody! Hope you are doing fine Recently I've bought an Cloud Stinger Core Wireless 7.1 and I am ...
Spotify Legend
377 Views
1 replies
0 likes
Hello all, I've been having an issue with some of my recently added local files. You see, in an effort to satisfy my constant need for categorisation and organisation, I decided to use Audacity to add proper names, artists, release years, etc. to the...
Hello all, I've been having an issue with some of my recently added local files. You see, in an effort to satisfy my constant need for categorisation and organisation, I decided to use Audacity to ad...
Community Legend
3305 Views
1 replies
2 likes
PlanPremium CountryIndia Device(Lenovo S540) Operating System(Windows 10) My Question or IssueSuddenly I'm unable to use spotify connect on my desktop and somehow I'm able to play 2 simultaneous music streams, 1 from my phone and 1 from my desktop wh...
Plan Premium Country India Device (Lenovo S540) Operating System (Windows 10) My Question or Issue Suddenly I'm unable to use spotify connect on my desktop ...
Casual Listener
5125 Views
32 replies
0 likes
Tip for have the best Quality Sound to headphone Bluetooth or speaker bluetooth.in my opinion, the quality sound now is 320kbits with windows 10 First : Open Settings Windows (windows key + I) then click Tab System.Secondly : Click Tab Sound.Thirdly ...
Tip for have the best Quality Sound to headphone Bluetooth or speaker bluetooth. in my opinion, the quality sound now is 320kbits with windows 10 First : Open Settings Windows (...
1576 Views
0 replies
0 likes
PlanPremiumCountryUSA DevicePC Desktop AppOperating SystemWindows 10 My Question or IssueI have been having this issue for as long as I have tried playing podcasts in spotify. I am trying to watch the Joe Rogan podcast and the video plays fine, but I...
Plan Premium Country USA Device PC Desktop App Operating System Windows 10 My Question or Issue I have been having this issue for as long as I have tried playing podcasts in ...
Moderator
555 Views
5 replies
0 likes
I've been listening to the playlist "idk." which is made by Spotify, and over time, I noticed I kept hearing the same songs despite the playlist constantly updating. I checked, and the songs in that playlist are different when I listen to it using my...
I've been listening to the playlist "idk." which is made by Spotify, and over time, I noticed I kept hearing the same songs despite the playlist constantly updating. I checked, and the songs in that ...
Casual Listener
8521 Views
4 replies
2 likes
PlanPremiumCountryUSADeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueI have seen a new ui into my friends library of his spotify account on pc and i found out that this is beta testing. How can i get into this program to test this n...
Plan Premium Country USA Device Windows 10 PC Operating System Windows 10 My Question or Issue I have seen a new ui into my friends library of his spotify account on pc and i found o...
Moderator
902 Views
1 replies
1 likes
PlanPremiumCountryUnited Kingdom DevicePCOperating SystemWindows 10 My Question or IssueWhen trying to add new source directories for local files, I notice that I have some blank entries in the list of local file source directories, I'd like to clean...
Plan Premium Country United Kingdom Device PC Operating System Windows 10 My Question or Issue When trying to add new source directories for local files, I notice that I have...
Spotify Legend
1181 Views
9 replies
0 likes
PlanPremiumCountryUSA DeviceWindows PC Desktop appOperating SystemWindows 7 My Question or IssueSuddenly I have been having an issue adding local files to an existing playlist. I added new songs to the local folder, synced the folder to Spotify, and ...
Plan Premium Country USA Device Windows PC Desktop app Operating System Windows 7 My Question or Issue Suddenly I have been having an issue adding local files to an existing ...
Spotify Legend
7384 Views
3 replies
0 likes
PlanPremium CountryNetherlands DeviceASUS ROG G15 Operating SystemWindows 10 My Question or IssueIssue (since solved): whenever I am in a teams meeting, my Spotify (and some other audio) gets muted. As soon as I leave the meeting, the issue is solved...
Plan Premium Country Netherlands Device ASUS ROG G15 Operating System Windows 10 My Question or Issue Issue (since solved): whenever I am in a teams meeting, ...
2466 Views
0 replies
2 likes
Is there any way to check how many unique songs/tracks I have in a single playlist, not including duplicates? It would be very useful.
Is there any way to check how many unique songs/tracks I have in a single playlist, not including duplicates? It would be very useful.
Spotify Legend
912 Views
1 replies
1 likes
Premium plan in the US.On an Asus PC running Windows 8.1"About Spotify" tells me, "1.1.54.592.gc0b20638" It was working fine yesterday, but today when I fired it up it showed NaN for the "time into track" and "length of track." See attached screen ca...
Premium plan in the US. On an Asus PC running Windows 8.1 "About Spotify" tells me, "1.1.54.592.gc0b20638" It was working fine yesterday, but today when I fired it up it showed NaN for the...
Spotify Legend
3121 Views
10 replies
1 likes
PlanPremiumCountryGermany DeviceWindows DesktopOperating SystemWindows 10 ver.: 2004 (build 19041.804) My Question or Issue Spotify doesn't find a connection on startup. All other services work fine. It neither loads playlists nor songs. I can change...
Plan Premium Country Germany Device Windows Desktop Operating System Windows 10 ver.: 2004 (build 19041.804) My Question or Issue Spotify doesn't find a connection on...
Moderator
1667 Views
6 replies
1 likes
Hello, I am a new Premium Subscriber and new to Spotify.I downloaded the Spotify Windows app and imported my iTunes playlists. The playlists and their corresponding songs appear ok in the windows app. I can play the songs no problem.I bought a Tesla ...
Hello, I am a new Premium Subscriber and new to Spotify. I downloaded the Spotify Windows app and imported my iTunes playlists. The playlists and their corresponding songs appear ok in the windows...
Spotify Legend
971 Views
1 replies
0 likes
