Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I cant get on

I cant get on

When I go to spotify.com it says this site can't be reached

 

www.spotify.com refused to connect

Reply
1 Reply

Hey @JaySA

 

Please let me know the following:

1. are you on home or work network?

2. does it happen on all of your devices?

3. did it use to work before, ie the webpage loaded?

4. the operating system and type of device you're using.

 

Based on these I'll be able to give better suggestions. 🙂

So far I do recommend checking if your antivirus or firewall is blocking something.

 

Looking forward to hearing from you!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random