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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144712 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129476 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10904 Views

1 replies

6 likes

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Noted new icon and can't figure out what indicates

Hello i noted this icon https://prnt.sc/igsl6r today. Is someone knows what indicates. Thanks.

Casual Listener

Hello i noted this icon https://prnt.sc/igsl6r today. Is someone knows what indicates. Thanks.

unclesilas

Roadie

453 Views

1 replies

0 likes

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What exactly is the "same volume for all tracks" switch doing?

Hey folks,I am new to Spotify Premium. Previously I had my self-maintained collection of music, where I have been using ReplayGain (Album Gain, not Track Gain) to compensate volume differences between albums.Now I wonder, what exactly the "Same volum...

Music Fan

Hey folks, I am new to Spotify Premium. Previously I had my self-maintained collection of music, where I have been using ReplayGain (Album Gain, not Track Gain) to compensate volume differences betw...

pmattke

Music Fan

2445 Views

4 replies

1 likes

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Solved!! Importing iTunes playlists?

I use iTunes to manage my music library, but I import my playlists into Spotify to listen from there. I've been doing this fine for quite a while. This week however, when I added new music to iTunes and tried to import the new playlists, the option w...

Regular

I use iTunes to manage my music library, but I import my playlists into Spotify to listen from there. I've been doing this fine for quite a while. This week however, when I added new music to iTunes ...

raspberrychucks

Newbie

60343 Views

30 replies

5 likes

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  • 30 replies
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My top recommendations for you is not updating nor is my discover weekly playlist?

My top recommendations for you is not updating nor is my discover weekly playlist. My Top Recomendations has not updated for about 2 weeks, and my discover weekly hasn;t for one week. What can I do?

Newbie

My top recommendations for you is not updating nor is my discover weekly playlist. My Top Recomendations has not updated for about 2 weeks, and my discover weekly hasn;t for one week. What can I do?

617 Views

0 replies

3 likes

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App on Windowa computer

It would'nt let me play anything because it said I was offline, so I restarted my computer and that did not work. Then I logged out, and it would let me put my information in, but wouldn't log me in. So then, I reinstalled the app and it still will n...

Newbie

It would'nt let me play anything because it said I was offline, so I restarted my computer and that did not work. Then I logged out, and it would let me put my information in, but wouldn't log me in....

450 Views

0 replies

0 likes

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No local files from OneDrive Music folder appearing on Windows 10 app

I tried adding my music library located in C:/Users/name/OneDrive/Music as a local files source. However, nothing appears in the Local Files page on the Spotify app. I noticed if I copy an album from there into C:/Users/name/Music, and then add that ...

Newbie

I tried adding my music library located in C:/Users/name/OneDrive/Music as a local files source. However, nothing appears in the Local Files page on the Spotify app.   I noticed if I copy an a...

651 Views

0 replies

3 likes

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How to stop volume from decreasing automatically when Spotify window is not active

Hi, I have installed Spotify version 1.0.74.380.g1fcff12aI in Windows 10 and whenever I switch from Spotify window to any other window (for example: chrome), volume starts to decrease automatically. So, whenever Spotify window is not active, the volu...

Newbie

Hi,  I have installed Spotify version 1.0.74.380.g1fcff12aI  in Windows 10 and whenever I switch from Spotify window to any other window (for example: chrome), volume starts to decrease au...

Sebasty

Community Legend

6120 Views

1 replies

0 likes

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Windows 10 app keeps disppearing

See image. Spotify can be seen in the task manager so IT IS running and I can play/pause/skip tracks with my media keys but Spotify is no where to be found in the taskbar nor the notification area. I have to force close Spotify via the task manager t...

Visitor

See image. Spotify can be seen in the task manager so IT IS running and I can play/pause/skip tracks with my media keys but Spotify is no where to be found in the taskbar nor the notification area. I...

355 Views

0 replies

0 likes

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Now playing bar disappears when fullscreen on 4th monitor

Whenever I move the Spotify window to my 4th monitor and scale it, maximize or full screen the window the now playing bar disappears. Here's what it looks like: https://gyazo.com/28cc1feaaed1a8705ffe3bb2069f8e6cDoesn't happen on any of my other monit...

Newbie

Whenever I move the Spotify window to my 4th monitor and scale it, maximize or full screen the window the now playing bar disappears.  Here's what it looks like: https://gyazo.com/28cc1f...

363 Views

0 replies

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Unable to Migrate some of your data

I know there are a couple of posts about this error on startup and I have attemptd to follow the solutions, however I am never able to remove Spotify to do a clean install. Task manager shows two versions of spotiyI can remove one - but when i try an...

Newbie

I know there are a couple of posts about this error on startup and I have attemptd to follow the solutions, however I am  never able to remove Spotify to do a clean install.   Task manage...

372 Views

0 replies

1 likes

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[FR] Creer une playlist similaire...

Bonjour, Voila, j'ecoute souvent les "Decouverte de la semaine" et parfois j'aime bien donc je cree une playlist mais j'aimerais savoir a quoi sers l'option "creer une playlist similaire" elle est toujours grise chez moi donc je m'amuse a ajouter une...

Newbie

Bonjour,   Voila, j'ecoute souvent les "Decouverte de la semaine" et parfois j'aime bien donc je cree une playlist mais j'aimerais savoir a quoi sers l'option "creer une playlist similaire" e...

2007 Views

0 replies

6 likes

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Arrow key navigation buggy

I've had this issue for a long time now. If I have an artist's page up, click on a song title within an album, then try to use the arrow keys to navigate, some bizarre things happen... Keying down moves the selection to the next song fine until you r...

Casual Listener

I've had this issue for a long time now.   If I have an artist's page up, click on a song title within an album, then try to use the arrow keys to navigate, some bizarre things happen... &nbs...

740 Views

0 replies

0 likes

scroll glitch bug
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Playlists keep disappearing and.....

My playlists will sometimes disappear and will be replaced with random foreign ones, have I been hacked or is this a spotify issue? It is really annoying to have to always recover them and is a big concern to me as well.

Newbie

My playlists will sometimes disappear and will be replaced with random foreign ones, have I been hacked or is this a spotify issue? It is really annoying to have to always recover them and is a big c...

Sebasty

Community Legend

1323 Views

1 replies

0 likes

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The shuffle button is terrible.

I hate the shuffle button so much. I got a playlist 339 songs and all it wants to do is play one artist. I want to have Avenged Sevenfold on my playlist, but when I put Avenged Sevenfold songs on the playlist that's the only thing it wants to play. I...

Newbie

I hate the shuffle button so much. I got a playlist 339 songs and all it wants to do is play one artist. I want to have Avenged Sevenfold on my playlist, but when I put Avenged Sevenfold songs on the...

songassistant

Composer

1050 Views

1 replies

3 likes

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Playlist I created won't load on iPhone or in web player using Chrome

I have a playlist that shows up in my library in the iPhone app, the title is still there and correct but it no longer shows the number of songs or created by underneath, and when I click on it in my iPhone it just has the 3 dots like it's waiting, w...

Casual Listener

I have a playlist that shows up in my library in the iPhone app, the title is still there and correct but it no longer shows the number of songs or created by underneath, and when I click on it in my...

324 Views

0 replies

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Songs not playing

Every time I try to play a song that I have starred, I get this message: "This song is not available. If you have the file on your computer you can import it". Not even 10 minutes ago, all the songs were playing perfectly fine. I've tried uninstallin...

Casual Listener

Every time I try to play a song that I have starred, I get this message: "This song is not available. If you have the file on your computer you can import it". Not even 10 minutes ago, all the songs ...

351 Views

0 replies

0 likes

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Solved!! App always open by themself when laptop is turn on

Hello, I need help with my spotify, I am using a window 10. My app will always open by themself when my laptop is turn on, Please help

Regular

Hello,  I need help with my spotify, I am using a window 10. My app will always open by themself when my laptop is turn on, Please help

idk__

Regular

1018 Views

2 replies

0 likes

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Delete local music

hey community.i just have a simple question: i have moved my local music from my notebook to an external harddrive.now i have the problem, there are 2600 songs in my local musik inside spotify desktop app but i cannot play them because they are moved...

Newbie

hey community. i just have a simple question:    i have moved my local music from my notebook to an external harddrive. now i have the problem, there are 2600 songs in my local musik in...

477 Views

0 replies

0 likes

  • 477 Views
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Autofilled queue

Hi, i know that this topic already exists but there is no solution i found helpfulmy qeue is being autofilled automatically, i tried to delete it, added some songs manually, but nothing worked, i can´t listen to music i want, even skip the songs in q...

Newbie

Hi, i know that this topic already exists but there is no solution i found helpful my qeue is being autofilled automatically, i tried to delete it, added some songs manually, but nothing worked, i c...

Sebasty

Community Legend

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
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Spotify strugging to update

Hey there! I've had this problem since I first downloaded spotify a few months ago. My problem is that Spotify struggles to update. I'm pretty sure it doesn't try at all. The popup with the update information appears, but it takes over 4 hours to upd...

Visitor

Hey there! I've had this problem since I first downloaded spotify a few months ago. My problem is that Spotify struggles to update. I'm pretty sure it doesn't try at all. The popup with the update in...

327 Views

0 replies

0 likes

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