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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134309 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134309 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50937 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50937 Views
  • 0 replies
  • 32 likes

Solved!! Music sizzle for a complete album

Hi, Since several weeks, all songs for the album "Polaroïds & pornographie" of the artist "Aqme" sizzle.I tried from the web player, Windows & Android app and the result is the same.For example the song 3'38 sizzle at 0:56 and all during the rest of ...

  • Casual Listener
  • Hi,   Since several weeks, all songs for the album "Polaroïds & pornographie" of the artist "Aqme" sizzle. I tried from the web player, Windows & Android app and the result is th...
  • Get1611
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • Windows
  • 277 Views
  • 2 replies
  • 0 likes

Fergie - Double Dutchess skipping

Hello, there are some songs like "Just like you" or "A little work" from the new Fergie album Double Dutchess posted today skipping... can someone please fix this issue?

  • Casual Listener
  • Hello, there are some songs like "Just like you" or "A little work" from the new Fergie album Double Dutchess posted today skipping... can someone please fix this issue?
  • 118 Views
  • 0 replies
  • 0 likes
  • Windows
  • 118 Views
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[Solved] Spotify doesn't work after last update (Windows)

Spotify doesn't work after last update. When app is open it shows only few buttons on the top-left side and rest of app is all in black.I uinstalled it and deleted much left files as I could (users...appdata etc.), restarting computer, used Ccleaner,...

  • Casual Listener
  • Spotify doesn't work after last update. When app is open it shows only few buttons on the top-left side and rest of app is all in black. I uinstalled it and deleted much left files as I could (users...
  • vedster
  • Newbie
  • 319 Views
  • 2 replies
  • 1 likes
  • Windows
  • 319 Views
  • 2 replies
  • 1 likes

Solved!! Error 4 No Internet Connection

Spotify won`t go online i have internet but still it`s offline and it say error 4 I`ve windows 10 Education 64bit and spotify v1.0.63.617.g5aca9a2a Plz Help

  • Regular
  • Spotify won`t go online  i have internet but still it`s offline and it say error 4  I`ve windows 10 Education 64bit and spotify v1.0.63.617.g5aca9a2a Plz Help
  • Sebasty
  • Spotify Star
  • 1792 Views
  • 14 replies
  • 1 likes
  • Windows
  • 1792 Views
  • 14 replies
  • 1 likes

[Bug] Song picture and title not refreshed

Windows 10 - up to dateJDK 1.8 - up to date.NET - up to datedrivers - up to dateSpotify - up to date, standalone (not from Windows store) When listening to some list (album/author/daily), the bottom left container with song picture and author/title i...

  • Newbie
  • Windows 10 - up to date JDK 1.8 - up to date .NET - up to date drivers - up to date Spotify - up to date, standalone (not from Windows store)   When listening to some list (album/author/da...
  • 105 Views
  • 0 replies
  • 0 likes
  • Windows
  • 105 Views
  • 0 replies
  • 0 likes

Spotify Blank Screen (Windows)

So my spotify has recently decided to stop working... When I try to load it, it loads; but it's blank. See attached. I've reinstalled, updated my graphics drivers as well as tried the cmd trick:%APPDATA%\Spotify\spotify.exe --disable-accelerated-laye...

spotify.PNG
  • Newbie
  • So my spotify has recently decided to stop working... When I try to load it, it loads; but it's blank. See attached.      I've reinstalled, updated my graphics drivers as well...
  • SpotCreated
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • Windows
  • 179 Views
  • 1 replies
  • 0 likes

Re: Inbox and messages

Can you send me my inbox playlist?? Also please bring this feature back.

  • Newbie
  • Can you send me my inbox playlist?? Also please bring this feature back.
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Spotify resolution error with multiple monitors

So i use the windows standalone version of Spotify, and i have multiple monitors. It seems that when i start Spotify in my lower resolution monitor, it gets stuck as that window size when fullscreening on my bigger monitor. But the weird thing is tha...

  • Casual Listener
  • So i use the windows standalone version of Spotify, and i have multiple monitors. It seems that when i start Spotify in my lower resolution monitor, it gets stuck as that window size when fullscreeni...
  • 186 Views
  • 0 replies
  • 1 likes
  • Windows
  • 186 Views
  • 0 replies
  • 1 likes

Play tracks in order

Hello just new to Premium I use it with windows desktop & on iphone (family version) How can I play tracks in order and not randomly once I have chosen an album ? Thanks

  • Newbie
  • Hello just new to Premium I use it with windows desktop & on iphone (family version)   How can I play tracks in order and not randomly once I have chosen an album ?   Thanks
  • 100 Views
  • 0 replies
  • 0 likes
  • Windows
  • 100 Views
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can't play the current song.

Spotify will not play anything on my laptop (win10), it keeps saying "can't play the current song". I've tried uninstalling the app and reinstalling it, I've tried switch hardware acceleartion. I've checked my firewall settings so that is not blockin...

  • Newbie
  • Spotify will not play anything on my laptop (win10), it keeps saying "can't play the current song". I've tried uninstalling the app and reinstalling it, I've tried  switch hardware acceleartion....
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Spotify won't work on Windows 10

I've been trying to install Spotify on my new laptop for several days now, without success. I've tried both the app store and the webpage. When I install Spotify, it opens as an empty black box with no content. Yesterday I managed to install it corre...

  • Casual Listener
  • I've been trying to install Spotify on my new laptop for several days now, without success. I've tried both the app store and the webpage. When I install Spotify, it opens as an empty black...
  • miylinen
  • Casual Listener
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Cant Uninstall Spotify (App not working)

I cant get spotify off of my computer. Initially I just dragged it into the trash and tried to delete it, but the removing trash bar just stopped half way, and I had to force quit finder. After I did that the app now has the ghostbusters circle with ...

  • Newbie
  • I cant get spotify off of my computer. Initially I just dragged it into the trash and tried to delete it, but the removing trash bar just stopped half way, and I had to force quit finder. After I did...
  • joeblowme
  • Newbie
  • 2247 Views
  • 3 replies
  • 2 likes
  • 2247 Views
  • 3 replies
  • 2 likes

downloading

when i have downloaded it i cant open it

  • Newbie
  • when i have downloaded it i cant open it
  • user-removed
  • Not applicable
  • 119 Views
  • 1 replies
  • 0 likes
  • Windows
  • 119 Views
  • 1 replies
  • 0 likes

No Audio but playing

2 to 3 weeks ago spotify works on my laptop just fine then it just stopped. When I started playing a song again, it is playing but without any sound. Already un-ticked the accelerator thing, as well as checked, muted, unmuted my volume mixer, uninsta...

  • Newbie
  • 2 to 3 weeks ago spotify works on my laptop just fine then it just stopped. When I started playing a song again, it is playing but without any sound. Already un-ticked the accelerator thing, as well ...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Faulty Offline Message from "Your Daily Mix"

I get disconnected frequently from the internet due to my VPN service overloading my netgear modem and crashing it. Point is that spotify frequently goes offline, and stays that way, specifically for the "Your Daily Mix" section. Doesn't matter that ...

  • Newbie
  • I get disconnected frequently from the internet due to my VPN service overloading my netgear modem and crashing it.   Point is that spotify frequently goes offline, and stays that way, sp...
  • 122 Views
  • 0 replies
  • 0 likes
  • Windows
  • 122 Views
  • 0 replies
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[Windows] Help! Black Screen on Spotify!

Hello Everyone: I'm having a little problem with Spotify on my Computer. I've downloaded and done a clean installation. Everything was perfect, even it appeared the welcome screen and I logged in. But after that, the screen turns out in a black empty...

  • Casual Listener
  • Hello Everyone:   I'm having a little problem with Spotify on my Computer. I've downloaded and done a clean installation. Everything was perfect, even it appeared the welcome screen and I logg...
  • skywalker026
  • Casual Listener
  • 276 Views
  • 4 replies
  • 0 likes
  • Windows
  • 276 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't Download music

Hello, When I try to download music it just says the disk is full, except I have 150 gigabytes left on that drive. Help is appreciated

  • Newbie
  • Hello,   When I try to download music it just says the disk is full, except I have 150 gigabytes left on that drive.   Help is appreciated
  • 88 Views
  • 0 replies
  • 0 likes
  • Windows
  • 88 Views
  • 0 replies
  • 0 likes

How can I shuffle both Local Files and Songs?

Under the "Your Music" section, there is "Songs," which lists every track whose big "+" button I've clicked. Fine. There's also a "Local Files" tab which pulled in everything I've bought on the iTunes Store. Also good. But I want to drag files from L...

  • Casual Listener
  • Under the "Your Music" section, there is "Songs," which lists every track whose big "+" button I've clicked.   Fine.   There's also a "Local Files" tab which pulled in everything I'...
  • valcanaia
  • Newbie
  • 6234 Views
  • 8 replies
  • 5 likes
  • Mac
  • 6234 Views
  • 8 replies
  • 5 likes

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