Icon fails to show library and playlist

[zahavi17]

Plan

Premium

Country UK

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Latest Macbook

Operating System

(iOS 10, Android Oreo, Windows 10,etc.) Ventura 13.5

My Question or Issue I recently bought a new Imac and transferred all date etc. to it. However, when I click on the Spotify icon in the menu bar the usual page doesn't appear with my library and playlist. It does, though, if I log in via Google. Also it does when I click on the icon on my iphone. I have spent almost two hours with largely incompetent Spotify personnel. Can anyone help, please? Thanks

[Dian]

Hey @zahavi17,

Thanks for posting in the Community.

It sounds like you're logged in on the wrong account on the desktop app. Could you go over the guide here to find out if that's the case indeed?

Keep us posted.

Cheers!

[zahavi17]

Thank you so much. You were right. I should have realised.

Most grateful to you.

[Dian]

Hey @zahavi17,

Thanks for the reply. I'm glad to hear it's all sorted out now.

Enjoy your music! We're here if you need anything else.

Cheers!