Incorrect resolution with multiple monitors

[jsilverstreak]

Operating System

Windows 10

1.1.43.700.g20acee0f (Microsoft Store version)

My Issue

When the desktop app is maximized on one screen one line of pixels stays on both sides of the monitors next to the main monitor. I'm able to close the application from the other monitor at the edge of the screen and see the content too. On my 1920x1080 monitor the app is 1922x1050.

[Alex]

Hi there @jsilverstreak,

Thanks for reaching out about this in the Community!

We'd recommend checking whether you're running the latest version of the available graphic drivers.

If that doesn't help, could you tell us if this happens when you try to maximize the app on both monitors or just on one of them? Also, does it happen when you change the monitor resolution?

A photo of what you're seeing simultaneously on your screens would also be helpful. You can add it as an attachment to your next response.

We'll be on the lookout for your reply.

[jsilverstreak]

Currently using 425.31 which is the latest for my gpu.

This is what happens when i maximize it on one screen there is a one pixel black border and the exit button on the second monitor.

When having some on both monitors the black bar becomes whatever was on the transition between the monitors when maximized.

Still happens at different resolutions.

[Alex]

Hey @jsilverstreak,

Thanks for the info.

Can you try running a clean reinstall of the app. Follow the device specific steps from this Guide.

After that, if the issue persists can you try moving the app window to the second monitor and right-click > Maximize and then drag the app window to the primary monitor.

Let us know how it goes.

Cheers.

[jsilverstreak]

Reinstalled and now luck, still shows on the other monitor.

[Mihail]

Hey @jsilverstreak,

Thanks for keeping us in the loop.

We have a view more troubleshooting steps we'd like you to try out and share the results. You can toggle Hardware Acceleration on/off  either from the setting menu or by right clicking in the top part of the app screen and see of that solves the display issues. Make sure to also restart the your pc after changing the setting, this is a very effective, but often overlooked step.

If that doesn't do the trick by itself, we recommend that you try zooming out/in with Hardware Acceleration on and off  and see if that affects the display on multiple monitors. This option is accessible either through three dot menu in the upper left corner of the app > View or by pressings Ctrl + =/-

Keep us posted. We’ll keep an eye out for your reply.

[jsilverstreak]

No change

[Jeremy]

Hey there @jsilverstreak,

Thank you for your reply and confirmation.

Can you let us know which version of the app you have?

We'll keep an eye out for your reply.

Cheers!

[jsilverstreak]

1.1.47.684.g136419d9 (Microsoft Store version)
Windows 10 Build 19042

[Mihail]

Hey @jsilverstreak,

Thanks for keeping us in the loop.

We've recently rolled out a new version which introduces a couple of updates and hotfixes. Would you mind running one more clean reinstall using the steps here, as this makes sure that you have the most recent version running? If you have the option to test it with different resolutions on your monitor set-up and check if the problem persists when using only one or two of them, that would also help the troubleshooting process.

Keep us posted. We’ll keep an eye out for your reply.