Installation - again and again!

[Alaria]

Hello there!

Everytime I open Spotify on my laptop, using the direct access on the desktop, it says "installation program" ad shows the spotify icon on a box. It's annoying, because it's been istalled for a while, and also, it takes more time to start up... Any ideas? Thanks a lot!

[Leonardo]

Hey @Alaria, thanks for coming to the Community for help!

If you have a Windows PC, follow these steps:

• Log out of Spotify and then close the program

• Uninstall

• Browse to the cache and delete everything inside the folder. The default location should be:

        C:\Users\%Username%\AppData\Local\Spotify\Storage

• Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

There is a folder for each profile that has been logged into Spotify on that computer account.

• Restart your PC

• Reinstall

Let us know how you get on.