Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Local Files Randomly Become Unavailable

Local Files Randomly Become Unavailable

I've had this problem in the past but it has been happening a lot more this week. I have some folders with .mp3s in them and I've been playing them just fine for months now with Spotify, but sometimes they will become unavailable randomly when I open up Spotify. Sometimes a restart of the program will fix it but some files are just permanently unavailable when they played just fine the day before. Sometimes just making a copy of the .mp3 in the folder fixes it or I have to delete and re-add my entire music folder to get my local files to show up.

-All files are .mp3s
-The files have never been moved, so that's not the issue
-The files have been played before in Spotify
-The artists don't exist on Spotify, so there isn't an issue of mix up between a local file and a Spotify one

I've been a premium subscriber for years now and, while I love the program, it hasn't been great with local files.

2 Replies

Had this issue more than once already, fixed it by uninstalling installing etc, usual stuff. Eventually it came back up again and I can't be bothered with having to do this almost on a weekly basis.


Unsubscribed until they fix this, either with some sort of cloud support, or simply a better method of having this sorted out, it's clear the app is having a lot of issues with local files support.

Having a similar problem. Most of my other local files work just fine, but I downloaded some new ones and they won't play. I feel like no matter what I do, there's always some problem with local files on Spotify. If it continues I'll probably just have to cancel Premium.

Suggested posts