Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Free
Country
Italy
Device
Web Player
Operating System
(Windows 10, Chrome 84)
My Question or Issue
Hello,
About 2 days ago all my artists followed are disappeared.
I'm following the specific artist (the button is "Following") but my artists list is empty.
This problem is present only on Desktop Web application. On my Android App it's ok.
Thanks.
Solved! Go to Solution.
Hey there @goldfix,
Thanks for reaching out about this in the Community!
We're aware of this issue and the right team is on it. It would be very helpful if you add your +Vote to this Ongoing Issue thread and provide us with the requested info. This will help our team take care of this quicker, so that we can all enjoy our music 🙂
If you have more questions, don't hesitate to reach out again.
Have an awesome day!
I tried to empty cache and cookies of my browser, but the problem is not solved.
Hey there @goldfix,
Thanks for reaching out about this in the Community!
We're aware of this issue and the right team is on it. It would be very helpful if you add your +Vote to this Ongoing Issue thread and provide us with the requested info. This will help our team take care of this quicker, so that we can all enjoy our music 🙂
If you have more questions, don't hesitate to reach out again.
Have an awesome day!
Hi @xenia
bad news. My preferred Artists disappeared again...
This time not all but almost all...
thanks
ciao
p
I have the same issue for a week now.
Why is this "solved"? I also lost the majority of my saved artists. When this happened a couple months ago I lost all of them. I honestly cannot understand how and why Spotify has so many screw ups when nothing ever changes for the better. Any given day it's a guess as to whether Spotify will work correctly, yet there is never anything new or helpful added to make the app better. I just don't get it.
It's not solved. Spotify just likes to close tickets by marking them as "Solved" even though they are still under work and not solved.
I cancelled my spotify family subscriptions and moved to youtube music. There is too many issues with spotify currently.
Hey @goldfix, @xcb3djok and @BobJackson,
Thank you for your posts. We're happy to help.
Can you confirm if this occurs on the desktop app or the web player?
In the meantime, it would also be great if you could do the following:
Keep us posted. We're always one reply away.
Cheers!
Hi @peter
Thanks for the support.
For me the problem it's solved. In this moment I see 122 Artist on Web and 122 on my Android Phone.
ciao
p
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…