Main Search Bar Issue: Windows 10

[_aylensk_]

@Joan, I'm using Windows 10 Pro 22H2 x64

Spotify version: 1.2.45

Edit: BTW, search bar doesn't work, but I can still search by pressing CTRL+K. That works

[Vasil]

Hey again folks! Could you please make sure you're on the latest app version and let us know what it is?
You can check it here. Many thanks!

Tip: You can download a fresh copy of the app installation file from here in case you wish to do a fresh reinstall.

[cemguney1973]

greetings to everyone,

i have a premium account (izmir/turkey) running on a macbook pro retina 2012, 

macOS 10.5.7. [spotify's status: unable to update, running on version Spotify for macOS (Intel)1.2.37.701.ge66eb7bc] as the latest version of spotify is for macOS 11.0, 1.2.63.394]

my issue is that spotify cant do a search, as the page reads as: something went wrong, try reloading the page (after clicking 'reload page' it get backs to home screen). i did everything i can, logged out and logged back in several times, performed a clean reinstall, did several restarts for the macbook, but nothing worked out. 

lastly, i'm concerned that since the latest spotify update doesnt work for macOS catalina version 10.5.7. the issue will remain unsolved (since the latest update for a macbook pro retina 2012 is the catalina macOS 10.5.7).

i would really appreciate any help. best regards & cheers

[moonievhs]

i did the same thing; same results. it's really ticking me off.

[Jose_M]

Hello @federicomariani and @moonievhs!

Thanks for reaching out about this. It seems like a few of you are experiencing this. It might be useful to gather some more info so Spotify can look into it.

Can you let me know which device (make and model) and OS you're using? Also, can you let me know which version of Spotify you're using? You can learn how to find it here.

I'd also recommend you try the steps mentioned above such as performing a clean reinstall of the app, and trying using a different account on your device to determine whether this is account-related or not.

Hope this helps and keep me posted!

[Jose_M]

Hello @bupxjyqn1jmkiq1qnyt2!

Thanks for coming to the Spotify Community. I'll try to help you out.

Can you try performing a clean reinstall of the Spotify app? If the issue persists after this, can you let me know what happens exactly when trying to search, are you getting any error messages?

Also, can you try logging in with a different account on your device to see if it also happens? This can help determine whether this issue is account-related or not.

Keep me posted!

[cemguney1973]

dear jose,

my device is a macbook pro retina 2012 running catalina macOS 10.15.7., as for the version of spotify: 1.2.37.701.ge66eb7bc, so basically 10.15 (the latest version is for macOS 11.0, 1.2.63.394 which ofcourse doesnt work with my macbook).

thanks much to everyone for reaching out to help, cheers

[cemguney1973]

great, works with mac as well, thx for the share, cheers

[_aylensk_]

@Vasil, I'm on Spotify v1.2.45.454.gc16ec9f6 - Windows (64 bits)
Do I really need to get the latest version of the app? I honestly prefer an older version of the app, I like it better

[TuyulTerbang]

I'm experiencing the same issue—search doesn’t work and I get the “Try reloading the page” message. I already tried a clean install, disabling hardware acceleration, logging out and back in (twice), but nothing helped. Turns out the issue was that my Spotify app wasn't up to date. The version I had installed was 1.2.53, but the latest version as of now is 1.2.63. I had assumed my old setup file would fetch the newest version, but it didn’t.

Solution: Open the Spotify app and go to: Menu (•••) > Help > About Spotify
There, you should see an option to download the latest version. Once I updated, the issue was resolved.

[TuyulTerbang]

Please check my solution and try if it works

[Telegraphhill]

Press CTRL + K in the meantime. Spotify problem. I also using linux client and that works for the moment.

[321987654]

Spotify for Windows (64 bit)
1.2.33.1042.g26c92729

[Chiikarina]

Update the spotify worked for me.

The problem is, spotify app in MS Store doesn't show the update button. So I update manually.

[Supergabe]

Spotify for Windows (64 bit)
1.2.45.454.gc16ec9f6

[Martin152]

I'm facing the same issue on two different Win10 computers in two different networks. Spotify for Windows (64 Bit) 1.2.56.502.ga68d2d4f keeps telling me "Something went wrong, Try to reload the page". Since it started on both computers approximately at the same time I think the issue is with the app itself. It does work on my Android phone though.

[plonjjj]

This is happening to me as well in the US. When typing anything in the search bar, "Something went wrong. Try reloading the page" appears. When you do, it brings you to the home screen. I can search in my liked songs, though.

[SanderKleinenberg]

I have the same issue. Windows 10

[TuyulTerbang]

@plonjjj @SanderKleinenberg
Consider trying my solution which updates the app to the lastest version through Help > About Spotify. As of right now, I am using version 1.2.63.x in Windows 10 which solves this isssue.

Or if you still have a problem consider using @Telegraphhill 's solution using CTRL + K to search

[Cannedwither]

same issue here

[user45273]

I am having the same issue on windows 10 (android app works).

I've always updated spotify to the latest version as soon as it was indicated that there is one available, but it seems the update process stucks somehow.
According to the "about" dialogue my version is Spotify for Windows (64 Bit) 1.2.37.701.ge66eb7bc and there is an update available. When I confirm to download + install it, it's acting as normal, restarting the app and I would assume everything is right, but when I check the "about" dialogue again, I am still on the old version and the update didnt't take place.
. 

Clean re-install would mean all my settings will be lost, I assume, so I would prefer if there is another fix tbh 😆

Edit: I just downloaded the latest version from the official website and started the installation, it automatically updated my current version and didn't delete any settings, now the search is working for me again, problem solved.