Multiple devices

[MJD5]

Plan

Free/Premium Premium

Country Canada

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone ipad windows

Operating System

(iOS 10, Android Oreo, Windows 10,etc.) ios10 windows 10

My Question or Issue I have started using more devices lately and on my computer, it stops playing after 30 seconds like I am on too many devises even though I have signed out of all of them.

[CarlosE]

Hi there @MJD5,

Thanks for reaching out to the Community!

Logging in to your account in multiple devices shouldn't have an impact in how the app works on your computer, as long as your account isn't being used in other device at the same time.

If you already tried logging out everywhere and the issue persists, try logging out from your account in the computer, restarting it, and logging back in.

In case nothing changes, we suggest running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble. We also suggest downloading the app again from the Microsoft Store.

Keep us posted on how it goes.