Music and Podcasts not playing on app or on web

[manners33]

I tried putting my podcast on to fall asleep to but it wouldn’t play. It would load and then stop without playing. I tried using the web player on Firefox but it did the same thing, it would load the podcast and then stop. I thought maybe it was just an issue with the podcast but it wouldn’t play music either. Should I uninstall the app and then reinstall? I’m not sure if that would make a difference though because it didn’t work on the web player. 

[OscarDC]

Hey @manners33,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

This type of issue is commonly related to some damaged cache stored on your device that may also affect the Web Player. In these cases, we'd first recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, we'd recommend clearing any entries which contain Spotify from the host files on your computer. Follow the instructions in this post (even if it is a different topic).

Lastly, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.