Music doesn't continue after ads

[HowlingSnail]

Plan

Free

Country

Netherlands

Device

Desktop

Operating System

Windows 10

My Question or Issue

I am a free user, so I accept that there are sometimes ads between the songs.

But at least half of the times after an ad-break, the music doesn't resume.

Sometimes the ads don't load and then the music doesn't continue after that, eventhough my internet connection is fine.

But sometimes it loads 3 or 4 ads no problem and then stops and refuses to play the songs it is supposed to play.

And if I click on play after the ads are done, it gives the error message: the selected song will be played after the ads. (But no ad ever comes and the music cannot be played).

So it seems like spotify doesn't properly register when the ads are done.

And now every time I have to close Spotify after an add break to be able to continue listening to music. Which is very annoying.

[Jeremy]

Hey there @HowlingSnail,

Thank you for your post here in the Community. We're happy to help.

Can you perform a clean reinstall of the app? This step will clean the cache and corrupted files from previous installations that can cause issues.

If that doesn't do the trick - can you log in with another account - such as a friend's or a family member's to see if the issue persist?

Also - does this occur on one specific device or multiple devices?

We'll keep an eye out for your reply 🙂

Cheers!

[HowlingSnail]

Clean install didn't change anything unfortunately.

Still having the same problems.

I almost always use Spotify on my Desktop, although sometimes I control what Spotify plays through my desktop from my phone.

But I don't think that should make a difference, because that is technically still playing through my desktop?

I will try and see if a different account could solve the problem, but I would be extremely surprised if it did.

[Jeremy]

Hey again @HowlingSnail,

Thank you for your reply.

We just want to make sure that it's not account related, which is the reason we'd like you to see what occurs if you're logged in with another account.

It can also be good to try with another internet connection to see if the issue persist.

Keep us posted 🙂

[HowlingSnail]

Hey again,

Today I have tried it with a different account. (On the same desktop and the same internet connection). 

And there Spotify works just fine.

So it seems like my account is the problem...

[Jeremy]

Hey @HowlingSnail,

Thank you for getting back in touch.

Just to be sure - can you log in with your account on another device to see if the issue persist?

Cheers!

[HowlingSnail]

Hello,

Yesterday I tried it with only my phone with my own account and no problems there.

And today I have tried it again on my desktop with my own account (the combination that had problems previously), but so far I haven't had any issues today...

So this whole thing is getting more interesting everyday...

Oh well, as long as the problem is really gone, then it doesn't really matter.

[Mihail]

Hey @HowlingSnail,

Thanks for keeping us in the loop.

We're happy to hear that the problem seems to be going away. If it does come back, it might indeed be account related. In that case a possible workaround would be to create a new one. You can transfer your music collection using this guide so nothing gets lost.

Keep us posted! We'll be happy to lend a hand if you need more help.