Music interrupts

[PapaJ]

Plan

Premium

Country

Russia

Device

HP Probook G5 (desktop) + Edge + Chrome 

Operating System

Windows 10

My Question or Issue

Music interrupts without my intervention, see the attached video. I can't play.

The same behavior is observed on Edge and Chrome browsers.

[MafeG]

Hi @PapaJ,

Thank you for reaching out to the Community. 

We'd like to confirm if you've also tried accessing your account using a different device such as a phone. If so, does the same happen there? 

In the meantime, we suggest you protect your account against any potential intruder. Please head to this article and follow the steps under "Still have access to your account?".

Keep us posted.

[PapaJ]

From the phone it works okay.

How protecting my account against intruder connected with this bug I observe?

[Jeremy]

Hi there @PapaJ,

Thank you for your reply.

We just want to make sure that there's no one else that's using your account and playing music from another device (this can be the reason the music gets interrupted). However, since it works fine on the phone we can exclude that.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you remove all lines from your hosts file by following the steps bellow:

1. pen Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them
7. Save your changes and restart Spotify

Let us know how it goes.

Take care!