Not able to vote

[Jmanzano18]

Plan

Premium

Country

US

Device

Desktop

Operating System

Windows 10

My Question or Issue

I recently created my Spotify community account looking to support new ideas within the community but when I try to 'Vote' in a thread it tells me

'Authentication failed for the action you are trying to do. This failure could be due to your browser not supporting JavaScript, JavaScript not being enabled, or trying to use the action URL directly in the browser address bar instead of clicking the link on the page.'

[Billy-J]

Hey @Jmanzano18, I'll be happy to help you.

Could you try clearing your browsing history, and browser cache? If that doesn't help, could you try accessing the community using a different browser or incognito mode? 

Let me know how this goes 🙂

[Spot1fyGoody]

I have the same issue. I've tried doing this suggestion, but it did not work.

[Alex]

Hey there @Spot1fyGoody,

Thanks for reaching out about this.

Could you try using a different network and tell us if this happens only when you use the browser on your computer or that on your phone as well?

We'll be on the lookout for your reply. Don't hesitate to reach out again if you have any questions.

[Spot1fyGoody]

I tried via LTE on my iPhone using Chrome. It didn’t work. 

[Xenia]

Hey @Spot1fyGoody,

Thank you for your reply. We're sorry to hear that this isn't solved for you yet. We're happy to help.

Can you try in a incognito/private window on your browser to see if the issue persist?

Keep us posted. We'll have an eye out for your reply.

Cheers!