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Plan: Premium
Country: USA
Device; Lenovo laptop
Operating System; Windows 10
My Question or Issue
Since the update of 9-8-2021, search is not working on my desktop version. Uninstalling and reinstalling the software does not resolve the issue.
Hi there @mannes2111 and @paulrichardcook,
Thank you for reaching out to the Community.
Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.
If that doesn't do the trick, can you try with a different internet connection to see if the issue persists?
We'll keep an eye out for your reply.
Hi there @mannes2111,
Thanks for the clarification.
Could you let us know if the issue persists using a different internet connection? You can try creating a hotspot on your phone and using that - if that's possible.
On another note, does the same happens on a different PC as well?
We'll be waiting for your reply.
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