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PC freezes when adding own files

PC freezes when adding own files

Hi everyone,
The question is in the subject. It happens every single time I try. I have to shutdown my computer.. . I'm using the latest release of the desktop software (Windows 10).

Any idea ?

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2 Replies

Hey @SRGV!

 

No worries! We're always here to help out.

 

As it seems to be an isolated issue in your PC, let's try a deeper reinstallation to get this fixed. Just follow these steps:

 

  • Log out of Spotify and then close the program.
  • Uninstall 
  • Browse to the cache and delete everything inside the folder. The default location should be:
         C:\Users\%Username%\AppData\Local\Spotify\Storage 
 
  • Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

There is a folder for each profile that has been logged into Spotify on that computer account. 

  • Restart your computer in Safe Mode. To do this, press and hold the F8 key as your computer is restarting.
  • In Safe Mode, open the Spotify Installer (from where itโ€™s saved on your PC) and go through the installation process.
  • Once Spotify is installed, restart your computer normally.
Let us know if the issue persists.
Maria_BModerator
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โ€œThe music is not in the notes, but in the silence in between.โ€ โ€“ Wolfgang Amadeus Mozart

Thank you Maria.

 

I've managed to make it work. I've about 14.000 songs and tried to import them all at once. I succeeded just by importing plot by plot (around 1.000 songs at a time).

 

Thank you again, have a nice day,

 

Sylvain

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