PC freezes when adding own files

[SRGV]

Hi everyone,
The question is in the subject. It happens every single time I try. I have to shutdown my computer.. . I'm using the latest release of the desktop software (Windows 10).

Any idea ?

[Maria_B]

Hey @SRGV!

No worries! We're always here to help out.

As it seems to be an isolated issue in your PC, let's try a deeper reinstallation to get this fixed. Just follow these steps:

• Log out of Spotify and then close the program.
• Uninstall 
• Browse to the cache and delete everything inside the folder. The default location should be:

         C:\Users\%Username%\AppData\Local\Spotify\Storage 

• Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

There is a folder for each profile that has been logged into Spotify on that computer account. 

• Restart your computer in Safe Mode. To do this, press and hold the F8 key as your computer is restarting.
• In Safe Mode, open the Spotify Installer (from where it’s saved on your PC) and go through the installation process.
• Once Spotify is installed, restart your computer normally.

Let us know if the issue persists.

[SRGV]

Thank you Maria.

I've managed to make it work. I've about 14.000 songs and tried to import them all at once. I succeeded just by importing plot by plot (around 1.000 songs at a time).

Thank you again, have a nice day,

Sylvain