Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137279 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 137279 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53526 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53526 Views
  • 0 replies
  • 33 likes

High Quality Downloading

I have Spotify Premium and when I downloaded my playlists on to my phone it gave me the option to change the download quality can you do that on the Windows software or dose it already download at the highest quality possible?

  • Newbie
  • I have Spotify Premium and when I downloaded my playlists on to my phone it gave me the option to change the download quality can you do that on the Windows software or dose it already download at th...
  • ErickRGuetta
  • Community Legend
  • 9328 Views
  • 4 replies
  • 2 likes
  • Windows
  • 9328 Views
  • 4 replies
  • 2 likes

Song from My Favorite Coffeehouse Play List Not Playing

The My Favorite Coffeehouse play list continues to stall out because one song on the play list won't play. Can someone fix it or delete the song? It is really irritating to have to have the play list abruptly quit on me every day. This is the song: W...

  • Visitor
  • The My Favorite Coffeehouse play list continues to stall out because one song on the play list won't play. Can someone fix it or delete the song? It is really irritating to have to have the play list...
  • user-removed
  • Not applicable
  • 198 Views
  • 3 replies
  • 0 likes
  • Windows
  • 198 Views
  • 3 replies
  • 0 likes

Spotify suddenly quits. Press play won't work (goes to pause). Sonos is working...

So, I am getting really annoyed by the fact that Spotify quits irregular and very frequently over the last month. It always happens when I switch device (phone, tablet, laptop) or connection (wifi and 3G). I can press play, the track runs for a coupl...

  • Casual Listener
  • So, I am getting really annoyed by the fact that Spotify quits irregular and very frequently over the last month. It always happens when I switch device (phone, tablet, laptop) or connection (wifi an...
  • 152 Views
  • 0 replies
  • 0 likes
  • Windows
  • 152 Views
  • 0 replies
  • 0 likes

Solved!! Local files do not show up

Hello spotify community, Today I tried to add an album to my spotify collection which wasn't on spotify anywhere. So I imported the CD onto my PC with windows media player. WMP is selected in my preferences fbut the album does not show up in my local...

  • Casual Listener
  • Hello spotify community,   Today I tried to add an album to my spotify collection which wasn't on spotify anywhere. So I imported the CD onto my PC with windows media player. WMP is sel...
  • MattSuda
  • Spotify Star
  • 2967 Views
  • 7 replies
  • 0 likes
  • Windows
  • 2967 Views
  • 7 replies
  • 0 likes

Solved!! Skip music that you don't like

Hi there, I have been listening to Spotify for quite a while now. Big fan. One thing exhausts me however: Just like everybody of you, I don't like all the music that is listed in Top Lists or other playlists. One example: Beyonce - 7/11. I just H-A-T...

  • Newbie
  • Hi there,   I have been listening to Spotify for quite a while now. Big fan. One thing exhausts me however: Just like everybody of you, I don't like all the music that is listed in Top Lis...
  • AceSteeleYT
  • Community Legend
  • 7087 Views
  • 3 replies
  • 5 likes
  • Windows
  • 7087 Views
  • 3 replies
  • 5 likes

Just had an album released -related artists awful

Hi I had an album of mine relased through a label say 2 months ago, My related artists at the moment are the polor opposite and its frustraiting to think that nobody will find me though an artist radio ect from bands that im actually like, how long d...

  • Newbie
  • Hi I had an album of mine relased through a label say 2 months ago, My related artists at the moment are the polor opposite and its frustraiting to think that nobody will find me though an artist rad...
  • MattSuda
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Windows
  • 170 Views
  • 1 replies
  • 0 likes

Lost all playlists after disconnecting from Facebook

Hello, I disconnected from Facebook using Edit/Preferences in the main menu of Desktop app. The system thew me off and upon next login and see ALL of my playlists gone. There were years of work building them.. so frustrating.. Anybody knows how to re...

  • Visitor
  • Hello,   I disconnected from Facebook using Edit/Preferences in the main menu of Desktop app. The system thew me off and upon next login and see ALL of my playlists gone. There were year...
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Windows
  • 145 Views
  • 1 replies
  • 0 likes

Re-listen to an ad?

I just heard a brilliant and hilarious commercial while listening to chet faker and I wanted to hear it again and I couldn't find it anywhere. Is there a database of ads to search through or an ad history cached anywhere?

  • Newbie
  • I just heard a brilliant and hilarious commercial while listening to chet faker and I wanted to hear it again and I couldn't find it anywhere. Is there a database of ads to search through or an ad hi...
  • Gunnyer
  • Regular
  • 10865 Views
  • 2 replies
  • 4 likes
  • Windows
  • 10865 Views
  • 2 replies
  • 4 likes

Solved!! Miscellaneous Imported Itunes tracks greyed out

This is the situation: I imported songs into iTunes from an old CD called "10cc Greatest Hits And More". Everything runs in iTunes, clean as a whistle. I created an iTunes playlist named 10CC with only songs from this CD. I imported this playlist cal...

  • Regular
  • This is the situation: I imported songs into iTunes from an old  CD called "10cc Greatest Hits And More". Everything runs in iTunes, clean as a whistle. I created an iTunes  playlist named ...
  • Mori910
  • Newbie
  • 9778 Views
  • 9 replies
  • 0 likes
  • Windows
  • 9778 Views
  • 9 replies
  • 0 likes

playlistfolder duplicated and randoml paylist show up

Hi, It's couple of week I'd this problem some of my folder playlist were duplicated and if I select duplicated in bottom the original one will selected and I've fear if remove duplicated folder the original folder will remove there're some playlist w...

spoti prob.png
  • Music Fan
  • Hi, It's couple of week I'd this problem some of my folder playlist were duplicated and if I select duplicated in bottom the original one will selected and I've fear if remove duplicated folder t...
  • eMilad
  • Music Fan
  • 199 Views
  • 2 replies
  • 0 likes
  • Windows
  • 199 Views
  • 2 replies
  • 0 likes

Cannot Unfollow

Hi Spotify community, I cant seem to unfollow a friend. I right click and press unfollow, but nothing happens. Any suggestions? Thanks!!

  • Casual Listener
  • Hi Spotify community,   I cant seem to unfollow a friend. I right click and press unfollow, but nothing happens. Any suggestions?   Thanks!!
  • lookamoose177
  • Casual Listener
  • 195 Views
  • 3 replies
  • 0 likes
  • Windows
  • 195 Views
  • 3 replies
  • 0 likes

Solved!! Crashing USER32.dll randomly

Problem signature: Problem Event Name: APPCRASH Application Name: spotify.exe Application Version: 0.9.15.27 Application Timestamp: 54803e4c Fault Module Name: USER32.dll Fault Module Version: 6.3.9600.17344 Fault Module Timestamp: 541b75dd Exception...

  • Regular
  • Problem signature: Problem Event Name: APPCRASH Application Name: spotify.exe Application Version: 0.9.15.27 Application Timestamp: 54803e4c Fault Module Name: USER32.dll F...
  • dinomight
  • Spotify Star
  • 3183 Views
  • 7 replies
  • 0 likes
  • Windows
  • 3183 Views
  • 7 replies
  • 0 likes

Is anyone using Artists and Albums section of "Your Music"

Hi, Is anyone using those. In my experience they are totally broken. They do not support filtering/searching (on desktop) and take ages to load. When I want to look for an artist/albums in my library what I am forced to do is go the the "Songs" secti...

  • Roadie
  • Hi,   Is anyone using those. In my experience they are totally broken. They do not support filtering/searching (on desktop) and take ages to load. When I want to look for an artist/albu...
  • hans-jürgen
  • Roadie
  • 185 Views
  • 2 replies
  • 0 likes
  • Windows
  • 185 Views
  • 2 replies
  • 0 likes

Activity Feed won't update

After updating to the newest version, the activity shown on Spotify consistently shows the same it did weeks ago. The music people are listening to shows up on Facebook right, and I know these are people who use Spotify regularly- I've tried logging ...

  • Casual Listener
  • After updating to the newest version, the activity shown on Spotify consistently shows the same it did weeks ago. The music people are listening to shows up on Facebook right, and I know these are pe...
  • rhonin
  • Casual Listener
  • 3858 Views
  • 7 replies
  • 2 likes
  • Windows
  • 3858 Views
  • 7 replies
  • 2 likes

offline ?

Hello everyone, i'm subscribed to Spotify free. everything was okay until two days ago ... spotify keeps telling me that I doesnt' work when being offline, and that i'm not in the same country as the one set in my profil. the thing is, my computer di...

  • Casual Listener
  • Hello everyone,   i'm subscribed to Spotify free. everything was okay until two days ago ... spotify keeps telling me that I doesnt' work when being offline, and that i'm not in the same cou...
  • Jordi
  • Community Legend
  • 208 Views
  • 3 replies
  • 0 likes
  • Windows
  • 208 Views
  • 3 replies
  • 0 likes

problems

I don't see the current last played artists lists anymore from the people i follow again problems

  • Casual Listener
  • I don't see the current last played artists lists anymore from the people i follow  again problems
  • 139 Views
  • 0 replies
  • 0 likes
  • Windows
  • 139 Views
  • 0 replies
  • 0 likes

Most of my music has gone

Spotify appears to have removed 90% of my saved music. In "Your Music" 90% of my saved songs are gone. Under artists my followed artists are still there but there are no songs saved within any of them. My spotify library had years and years worth of ...

  • Music Fan
  • Spotify appears to have removed 90% of my saved music. In "Your Music" 90% of my saved songs are gone. Under artists my followed artists are still there but there are no songs saved within any of the...
  • Jibber4568
  • Music Fan
  • 986 Views
  • 4 replies
  • 0 likes
  • Windows
  • 986 Views
  • 4 replies
  • 0 likes

Solved!! my desktop spotify UI does not appear

I downloaded spotify for pc and my Ui does not appear. There is nothing when i use the browse area, its completely empty. Can someone help me pls?!

  • Newbie
  • I downloaded spotify for pc and my Ui does not appear. There is nothing when i use the browse area, its completely empty. Can someone help me pls?!
  • OviiiOne
  • Community Legend
  • 936 Views
  • 1 replies
  • 0 likes
  • Windows
  • 936 Views
  • 1 replies
  • 0 likes