Playlist cover issues

[Gidyin]

Hey guy’s,

I’m having problems trying to update playlist covers just now. The images I’m using are all j-pegs and nowhere near the 4mb size limit. Keeps saying failed to save playlist changes. Please try again.

Can you help with this?

Thanks,

JonathanNone of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jeremy]

Hey there @Gidyin,

Thank you for your post here in the Community.

Can you confirm if you followed these steps correctly that's provided on our support page?

We'll keep an eye out for your reply.

Cheers!

[Gidyin]

Hi there,

Yes I followed all of those steps but it wouldn’t work. I’ve done it loads of times before without an issue. Let me know if you want me to forward an image I was trying to use to check out. Thanks 

[Jeremy · Accepted solution]

Hey again @Gidyin,

Thank you for your reply and confirmation.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

You can also try from the Web player to see if the issue persist.

Let us know how everything goes so that we can keep on assist you if you need us to 🙂

Cheers!

[Gidyin]

Working now, cheers dude 🤙🏻

[Jeremy]

Hey again @Gidyin,

Thank you for getting back in touch with us.

We're really glad to hear that everything works as expected for you again 🙂

If anything comes up we're always one reply away.

Happy 2021 🙂