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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 137065 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Artist I've never played or heard of appears on Home - Recently Played

While on the home section under Recently Played, this artist called Char appears. I've never listened or heard of this artist before, so why is it appearing? Clicking the 3 dots does not allow me the option to remove him. I've uninstalled the desktop...

  • Music Fan
  • While on the home section under Recently Played, this artist called Char appears. I've never listened or heard of this artist before, so why is it appearing? Clicking the 3 dots does not allow me the...
  • Petya
  • Community Legend
  • 450 Views
  • 3 replies
  • 1 likes
  • Desktop
  • 450 Views
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Superuser Contribution Won't work on Windows machine

PlanPremiumCountryUSADeviceDell Latitude 5490Operating SystemWindows 10 My Question or IssueAt a total loss as to how to get this to work on my laptop. I've tried deleting every instance of anything Spotify touches on my machine and reinstalling (dow...

  • Visitor
  • Plan Premium Country USA Device Dell Latitude 5490 Operating System Windows 10   My Question or Issue At a total loss as to how to get this to work on my laptop. I've tried deleting ev...
  • Petya
  • Community Legend
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Cavetown album Grayed out

PlanPremiumCountryNetherlandsDeviceXiaomi mi9tOperating SystemWindows 10 and android My Question or IssueWhy is the album "everything is made of stars" by Cavetown grayed out? I am not able to play any of those songs, does anyone happen to know how t...

  • Newbie
  • Plan Premium Country Netherlands Device Xiaomi mi9t Operating System Windows 10 and android   My Question or Issue Why is the album "everything is made of stars" by Cavetown grayed out...
  • Emilia_8
  • Spotify Star
  • 751 Views
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  • 751 Views
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Dislike button in Discover Weekly and Release Radar absent at ALL devices

Premium Family - OwnerCountry Poland At all devices are the latest version of the application(Android Asus Zenfone Maxx Pro 2, Windows 10, web player)Hello,Over the past five months I have been the same caseThe “I don't like” button in “Discover week...

  • Newbie
  • Premium Family -  Owner Country Poland   At all devices are the latest version of the application (Android Asus Zenfone Maxx Pro 2, Windows 10, web player) Hello, Over the past fi...
  • 191 Views
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  • 2 likes
  • 191 Views
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Songs skipping automatically on app

PlanPremium CountryTurkey DeviceComputer Operating SystemWindows 10 My Question or IssueHi, spotify app skips songs so, i cant listen any song on app. But i can listen on web player or different pc. I have talked with live chat, tried dozens of solut...

  • Visitor
  • Plan Premium   Country Turkey   Device Computer   Operating System Windows 10   My Question or Issue Hi, spotify app skips songs so, i cant listen any song on app. Bu...
  • Soses
  • Casual Listener
  • 291 Views
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  • 291 Views
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Spotify Payments

Hi, In Turkey, how much does it pay per listening ? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Hi, In Turkey,  how much does it pay per listening ?         Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating...
  • 引きこもり
  • Roadie
  • 189 Views
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  • 189 Views
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preview_url only has 30 seconds and i can not play songs completely with api and c++?

PlanFreeCountryGermanyDevicelaptopOperating SystemWindows7 My Question or IssueI am using web api with an api_key and client_secret to get playlists and tracks of each playlist. but for each track i have a preview_url which only contains 30 seconds. ...

  • Visitor
  • Plan Free Country Germany Device laptop Operating System Windows7   My Question or Issue I am using web api  with an api_key and client_secret to get playlists and tracks of each ...
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  • 393 Views
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Solved!! Spotify User Interface Lag - Desktop - Win 10 64 - Software Problem

Lately I am having a constant problem with lag involving the spotify desktop client and its not getting any better.When I reinstall spotify its amazingly fast and works without a hitch, everything I do on the interface is instantaneous, going through...

  • Music Fan
  • Lately I am having a constant problem with lag involving the spotify desktop client and its not getting any better. When I reinstall spotify its amazingly fast and works without a hitch, everyth...
  • STEDMANA
  • Music Fan
  • 2279 Views
  • 4 replies
  • 4 likes
  • 2279 Views
  • 4 replies
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Superuser Contribution Hakosac setup has stopped working

PlanFreeCountryItalyDevicePC DesktopOperating SystemWindows 7 My Question or IssueI am trying to install Spotify but a 98% the message "Hakosac setup has stopped working" appears and I am not be able to continue (please see attached images)Anyone can...

  • Visitor
  • Plan Free Country Italy Device PC Desktop Operating System Windows 7   My Question or Issue I am trying to install Spotify but a 98% the message "Hakosac setup has stopped working" app...
  • Xenia
  • Moderator
  • 189 Views
  • 1 replies
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  • 189 Views
  • 1 replies
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Solved!! Spotify Will Not Open

PlanFreeCountryUnited StatesDeviceDesktop (Windows)Operating System(Windows 10) My Question or IssueThe Spotify desktop app is refusing to open, every time I try opening it, it closes out of the app or displays a message saying "Warning: The Spotify ...

  • Casual Listener
  •   Plan Free Country United States Device Desktop (Windows) Operating System (Windows 10)   My Question or Issue The Spotify desktop app is refusing to open, every time I try open...
  • OneByBoo
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
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Solved!!Superuser Contribution Play a single album from an artist page

Operating SystemWindows 10 (I think the Android app is the same, and I assume it's the same on the web player and iPhone) My Question or IssueNote: I already have Autoplay disabled. The existing and desired behavior I describe below is only for when ...

  • Visitor
  • Operating System Windows 10 (I think the Android app is the same, and I assume it's the same on the web player and iPhone)   My Question or Issue Note: I already have Autoplay disabled. The ...
  • user-removed
  • Not applicable
  • 790 Views
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Superuser Contribution Shortcut

PlanPremiumSweden DevicePCOperating SystemWindows 10 My Question or IssueHow can I switch betwen this two buttons without using the mouse?

TeknikLasse_0-1583317495302.png
  • Visitor
  • Plan Premium Sweden   Device PC Operating System Windows 10   My Question or Issue How can I switch betwen this two buttons without using the mouse?  
  • Xenia
  • Moderator
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
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Spotify F2/F3 shortcuts overriding windows shortcuts

Plan : PremiumCountry : FRAOperating System : Windows 10My Question or Issue * open a File Explorer* select a file or a directory* press on F2> Spotify Volume Control widget opens> Expected result : rename file in File ExplorerF2 is a widely used sho...

  • Newbie
  • Plan : Premium Country : FRA Operating System : Windows 10 My Question or Issue   * open a File Explorer * select a file or a directory * press on F2 > Spotify Volume Control widget...
  • 359 Views
  • 0 replies
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  • 359 Views
  • 0 replies
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Downloads not showing across Windows Users

PlanPremiumCountryIrelandDeviceLenovo LaptopOperating SystemWindows 10 Downloads not showing up across Windows UsersMy laptop has three users on it: my personal account, the account I use for college, and a family account. I downloaded my three playl...

  • Visitor
  • Plan Premium Country Ireland Device Lenovo Laptop Operating System Windows 10   Downloads not showing up across Windows Users My laptop has three users on it: my personal account, the ...
  • 125 Views
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  • 125 Views
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Add to playlist from que

PlanPremiumCountryFIDeviceComputerOperating SystemWindows 7 pro 64 SPOTIFY: 1.1.26.501.gbe11e53b My Question or IssueWhen adding songs to a playlist from QUE, including Now Playing track, spotify adds these songs (now playing and que) AND all the son...

  • Roadie
  •   Plan Premium Country FI Device Computer Operating System Windows 7 pro 64   SPOTIFY: 1.1.26.501.gbe11e53b   My Question or Issue When adding songs to a playlist from QUE...
  • 157 Views
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  • 157 Views
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Solved!!Superuser Contribution Queue and Chronology

PlanFreeCountry DevicePcOperating SystemWindows My Question or IssueQueue and Chronology don't work when I use the app from the Pc. A news from this morning, I don't know why. My profile looks like dead.

  • Visitor
  •   Plan Free Country   Device Pc Operating System Windows   My Question or Issue Queue and Chronology don't work when I use the app from the Pc. A news from this morning, I d...
  • Ivan
  • Spotify Legend
  • 331 Views
  • 1 replies
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  • 331 Views
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Spotify installer doesn't actually seem to install spotify (Windows 10)

So the weird thing is that Spotify was working perfectly fine a couple weeks ago (it has been a while since I ran Spotify on this computer as this is my work computer). I went to start it up and noticed the icon missing from my task bar, clicking on ...

  • Visitor
  • So the weird thing is that Spotify was working perfectly fine a couple weeks ago (it has been a while since I ran Spotify on this computer as this is my work computer). I went to start it up and noti...
  • 287 Views
  • 0 replies
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  • 287 Views
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Explicit content not marked on Desktop but on Web Player. Option to report is missing

I noticed a song playing with Explicit content on my Family plan (Down- Jay Sean Cover, Breathe Carolina, Punk Goes Pop album), went to report it and the "Report Explicit Content" option is missing. I did some googling and thought maybe it was just t...

  • Visitor
  • I noticed a song playing with Explicit content on my Family plan (Down- Jay Sean Cover, Breathe Carolina, Punk Goes Pop album), went to report it and the "Report Explicit Content" option is missing. ...
  • 226 Views
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  • 226 Views
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Solved!!Superuser Contribution Saved Songs No Longer Appear in Artists Section; Bug Or By Design?

At some point, presumably due to an update, the Artists section under Your Library stopped displaying all the artists whose music I have saved, and now only those I have followed appear. Furthermore, when I now click on those artists I am taken to th...

  • Music Fan
  • At some point, presumably due to an update, the Artists section under Your Library stopped displaying all the artists whose music I have saved, and now only those I have followed appear.   Fur...
  • zkz11
  • Casual Listener
  • 36722 Views
  • 61 replies
  • 67 likes
  • missing songs
    saved songs
  • 36722 Views
  • 61 replies
  • 67 likes