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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Oooops, something went wrong with the playback

PlanPremiumCountryUSOperating SystemChrome/Windows 10 My Question or IssueFlashplayer and Chrome are both updated but spotify will still not play on the web player (I cannot use the app). Any solution will be appreciated!

  • Visitor
  • Plan Premium Country US Operating System Chrome/Windows 10   My Question or Issue Flashplayer and Chrome are both updated but spotify will still not play on the web player (I cannot use ...
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Podcasts will not play

I was listening to a podcast on my phone this morning, walked into work and wanted to continue listening and now, not a single podcast will play on my computer. I can play songs on my computer, but I cannot play any podcast. I have logged out of my d...

  • Casual Listener
  • I was listening to a podcast on my phone this morning, walked into work and wanted to continue listening and now, not a single podcast will play on my computer.  I can play songs on my computer,...
  • or50323
  • Visitor
  • 8369 Views
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  • 8369 Views
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Everything syncs except liked songs

PlanPremiumCountryUSDevicesiPhone6s & HP Probook LaptopOperating SystemWindows 10 My Question or IssueI have spotify on my phone and on my laptop. Everything syncs correctly EXCEPT liked songs. Deleting playlists, moving the order, adding and removin...

  • Casual Listener
  • Plan Premium Country US Devices iPhone6s & HP Probook Laptop Operating System Windows 10   My Question or Issue I have spotify on my phone and on my laptop. Everything syncs correc...
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Why? When listening to any song, after it play continues with some unrelated song?

I stream kids music often for my kids... then other times play my own music. So when I am listening to music myself, I often click on a song to play it... and after it ends, I would expect it to (in order of preference): 1) continue play the same alb...

  • Casual Listener
  • I stream kids music often for my kids... then other times play my own music.    So when I am listening to music myself, I often click on a song to play it... and after it ends, I would ex...
  • weelier
  • Casual Listener
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  • 210 Views
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Spotify resumes play after 25 seconds after pause when wired headset is connected

PlanPremiumCountry DeviceLenovo laptopOperating SystemWindows 10 My Question or IssueSee https://community.spotify.com/t5/Desktop-Windows/Windows-10-App-starts-playing-after-pause/m-p/4795409/highlight/true#M79071@peter says I don't have the same iss...

  • Regular
  • Plan Premium Country   Device Lenovo laptop Operating System Windows 10   My Question or Issue See https://community.spotify.com/t5/Desktop-Windows/Windows-10-App-starts-playing-a...
  • olavrb
  • Regular
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No option to report explicit content

PC/Premium I see how to do it in theory here: https://support.spotify.com/us/using_spotify/system_settings/content-censor/ but the option does not appear, see screenshot.

  • Newbie
  • PC/Premium   I see how to do it in theory here: https://support.spotify.com/us/using_spotify/system_settings/content-censor/   but the option does not appear, see screenshot.
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spotify stops playing

PlanfreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueRecently spotify will randomly stop playing music. It happenes during adds. The add will want to play, but it just sits there on 0 of 30 seconds. I tried reinstalling the app, b...

  • Casual Listener
  • Plan free Country USA Device PC Operating System Windows 10   My Question or Issue Recently spotify will randomly stop playing music.  It happenes during adds.  The add will ...
  • cj66
  • Regular
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  • Bugged playback
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Everytime I Restart Computer ALL songs need to be downloaded again. About to cancel.

PremiumUnited KingdomLaptopWindows 10 This last few weeks, I've had to re-download over 2600 ofline songs about five times. However, now, EVER TIME I restart my laptop I've lost all of my offline music. It stays downloaded on my phone, the issue is w...

  • Casual Listener
  • Premium United Kingdom Laptop Windows 10   This last few weeks, I've had to re-download over 2600 ofline songs about five times. However, now, EVER TIME I restart my laptop I've lost all of...
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  • Offline Desyncing
    Offline issues
    Redownloading songs
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[Win10] Playing Songs repeats for no reason

PlanPremiumCountryGermanyDeviceDesktop PC, Win10, latest update as of 31.07.2019 My Question or IssueRecently when i play music from the "My Music" (all the songs i have saved) list, my Spotify app randomly decided to make it loop after a certain son...

  • Visitor
  • Plan Premium Country Germany Device Desktop PC, Win10, latest update as of 31.07.2019   My Question or Issue Recently when i play music from the "My Music" (all the songs i have saved) l...
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  • bug
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Spotify using TONS of bandwidth just sitting there

Spotify is using a TON of bandwidth and its just sitting there. It's not downloading any playlists, its not even playing any songs. And yet, it is using 300 Mbps of data.It also causes my cpu to use an entire thread, which causes my system to hitch a...

Taskmgr_2019-07-31_13-52-36.png
  • Regular
  • Spotify is using a TON of bandwidth and its just sitting there. It's not downloading any playlists, its not even playing any songs. And yet, it is using 300 Mbps of data. It also causes my cpu to us...
  • Method320
  • Regular
  • 410 Views
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Ads Freeze program

PlanFreeCountryUSA DevicePCOperating SystemWindows 10 My Question or IssueA few songs will play then when an ad is called for the ad never loads and no other songs can be played. Says "the requested song will be played after the ads" but the ads neve...

  • Casual Listener
  • Plan Free Country USA   Device PC Operating System Windows 10   My Question or Issue A few songs will play then when an ad is called for the ad never loads and no other songs can...
  • -xw5n0yk_1pgm
  • Casual Listener
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  • Ad
    ads
    freeze
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Superuser Contribution Cannot play podcast, Ads continuously play

I cannot play any podcast, whenever I click on a podcast episode, an ad begins to play and afterwards it is just ad after ad and never plays the podcast episode. I left it running and it was just nonstop ads for 15 minutes... restarted my browser and...

  • Visitor
  • I cannot play any podcast, whenever I click on a podcast episode, an ad begins to play and afterwards it is just ad after ad and never plays the podcast episode. I left it running and it was just non...
  • internetrando
  • Visitor
  • 6271 Views
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  • 6271 Views
  • 14 replies
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Solved!! Podcasts will not play

Having issue playing Podcasts, but all my music is fine whether my personal playlist or a Spotify playlist. Tried accessing old episodes of my current Podcast binge, and episodes of my older binges, and nothing! Even tried one that I had never listen...

  • Regular
  • Having issue playing Podcasts, but all my music is fine whether my personal playlist or a Spotify playlist.  Tried accessing old episodes of my current Podcast binge, and episodes of my older bi...
  • whodatchristine
  • Regular
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  • 41807 Views
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Restricted Windows App

PlanPremiumMy Question or IssueMy windows 10 desktop only has limited access to the current and nothing else. No playlists, etc

  • Visitor
  • Plan Premium My Question or Issue My windows 10 desktop only has limited access to the current and nothing else. No playlists, etc
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Artist image download

Hi guys, how can I download the image of an artist page? (It would be better in HD) THANK YOU!

  • Casual Listener
  • Hi guys, how can I download the image of an artist page? (It would be better in HD) THANK YOU!
  • Otaku002
  • Newbie
  • 51120 Views
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  • 51120 Views
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Autoscroll in podcast episode textbox

PlanPremiumCountrySwedenDeviceLaptop HP ZBookOperating SystemWindows 10 My Question or IssueWhen scrolling in the textbox about podcast episode (see enclosed picture) the text automatically scroll up to the top every 3:rd second or so. Hence, you are...

  • Newbie
  • Plan Premium Country Sweden Device Laptop HP ZBook Operating System Windows 10   My Question or Issue When scrolling in the textbox about podcast episode (see enclosed picture) the tex...
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Solved!! Spotify is skipping through Songs when Soundcard is used as standard playback device

Hello fellow Community Members and Spotify Support, PlanPremiumCountryGermany DeviceIntel Core i7 6700k @4,6 GHzNvidia GTX 980 TiCreative Labs Soundblaster AE-5Beyerdynamic DT-770 Pro 32 Ohm Operating SystemWindows 10 1809 (build 17763.615) My Questi...

  • Not applicable
  • Hello fellow Community Members and Spotify Support,   Plan Premium Country Germany   Device Intel Core i7 6700k @4,6 GHz Nvidia GTX 980 Ti Creative Labs Soundblaster AE-5 Beyerdy...
  • aLmostHD
  • Newbie
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How do you play songs by one artist in a playlist?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueIn my liked songs or any playlist, I used to be able to search for a keyword (such as an artist) and it brings me up a list of songs by the artist that I have saved. I then p...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue In my liked songs or any playlist, I used to be able to search for a keyword (such as an artist) a...
  • Cmottley98
  • Casual Listener
  • 2621 Views
  • 3 replies
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  • 2621 Views
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Deleted functions?

Some functions that I've been missing... please tell me if these functions still exist but I'm missing a choice among some settings, suffering from a bug or perhaps doing something wrong. 1) Where did the "album" column go? Why can I no longer view w...

  • Casual Listener
  • Some functions that I've been missing... please tell me if these functions still exist but I'm missing a choice among some settings, suffering from a bug or perhaps doing something wrong.   ...
  • rapunzelle
  • Casual Listener
  • 285 Views
  • 1 replies
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  • Desktop
    Playlists
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