Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
When using Spotify connect, the song randomly restarts. A typical use is this, but it does not always happen in the order listed. During the entire session I run ping towards spotify.com with stable 5 ms response time. Open Spotify on PC Windows 10 2...
When using Spotify connect, the song randomly restarts. A typical use is this, but it does not always happen in the order listed. During the entire session I run ping towards spotify.com with stable ...
Spotify Legend
700 Views
1 replies
0 likes
PlanFreeCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueWhen I click on the playlist description it displays lots of ASCII codes that put it over the character limit. I can exit out without having to change anything, but if I...
Plan Free Country USA Device Desktop PC Operating System Windows 10 My Question or Issue When I click on the playlist description it displays lots of ASCII codes that put it over the...
1188 Views
0 replies
1 likes
Plan:Family PremiumCountry:AustraliaOperating System:Windows 10 1809 October 2018 Update/ Spotify App from Microsoft StoreIssue:There is no 'Create New Station +' button in the Radio category in the desktop app. Furthermore, creating a playlist based...
Plan: Family Premium Country: Australia Operating System: Windows 10 1809 October 2018 Update/ Spotify App from Microsoft Store Issue: There is no 'Create New Station +' button in the Radio ca...
Casual Listener
17048 Views
54 replies
37 likes
PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueWhen i'm listening to music on my phone it shows as a Discord status but when i'm listening to music on my computer it shows nothing, not to mention that i can't find my...
Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue When i'm listening to music on my phone it shows as a Discord status but when i'm listening...
Spotify Legend
1705 Views
1 replies
0 likes
PlanFreeCountryEcuadorDevicePCOperating SystemWindows 7 My Question or IssueTo move the songs it does not move up, but it does work to move down in a playlistin the video you can see what I mean
Plan Free Country Ecuador Device PC Operating System Windows 7 My Question or Issue To move the songs it does not move up, but it does work to move down in a playlist in the video y...
Spotify Legend
1444 Views
10 replies
1 likes
I saw some threads about a similar issue, but couldn't find an answer there. Spotify just won't play a thing. It shows an error message saying "spotify can't play that now". Other applications play sounds just fine. I've already tried reinstalling th...
I saw some threads about a similar issue, but couldn't find an answer there. Spotify just won't play a thing. It shows an error message saying "spotify can't play that now". Other applications play s...
Spotify Legend
1059 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesOperating SystemWindows 10 On my Spotify desktop app, I can go from one of my playlists to another with no problem. But at least once a day, usually twice, I'll start playing an album while a playlist of mine is already...
Plan Premium Country United States Operating System Windows 10 On my Spotify desktop app, I can go from one of my playlists to another with no problem. But at least once a day, usually ...
Spotify Legend
341 Views
1 replies
0 likes
Hi - I'm making this post as a last resort as I'm not sure what else to do to solve this issue, and I can no longer listen to Spotify on my desktop; hoping someone can point me in the right direction... Ever since my Spotify desktop app was "updated"...
Hi - I'm making this post as a last resort as I'm not sure what else to do to solve this issue, and I can no longer listen to Spotify on my desktop; hoping someone can point me in the right direction...
Spotify Legend
664 Views
1 replies
1 likes
PlanPremiumCountryFranceDeviceDesktop PCOperating SystemWindows 10 20H2 My Question or IssueHello,On Spotify 1.1.48.625.g1c87c7f7-a, I have a problem with local files, now when ordering local files by album, the track order is not respected, so local...
Plan Premium Country France Device Desktop PC Operating System Windows 10 20H2 My Question or Issue Hello, On Spotify 1.1.48.625.g1c87c7f7-a, I have a problem with local files, now ...
Gig Goer
1499 Views
4 replies
3 likes
PlanPremiumCountryFranceDeviceDesktop PCOperating SystemWindows 10 20H2 My Question or IssueOn Spotify (desktop app 1.1.48.625.g1c87c7f7-a), the total number of local files along with the total duration is not shown anymore, which is really annoying ...
Plan Premium Country France Device Desktop PC Operating System Windows 10 20H2 My Question or Issue On Spotify (desktop app 1.1.48.625.g1c87c7f7-a), the total number of local files a...
Gig Goer
430 Views
2 replies
0 likes
PlanFreeCountryPoland Device Operating SystemWindows 10 My Question or IssueOn spotify i get my language ads, but sometimes i get some Ad about cream in spanish or some other language idk.
Plan Free Country Poland Device Operating System Windows 10 My Question or Issue On spotify i get my language ads, but sometimes i get some Ad about cream in spa...
Moderator
757 Views
3 replies
0 likes
Plan UnlimitedFree/PremiumCountry UKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been getting the message in the header about every 50-60 tracks...
Plan Unlimited Free/Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.) My Question o...
Moderator
598 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceWindowsOperating SystemWindows 7 My Question or IssueFor about a week now every time I would use the desktop Spotify's search bar it would take an unbearable time to load up the results. Before that it used to giv...
Plan Premium Country United States Device Windows Operating System Windows 7 My Question or Issue For about a week now every time I would use the desktop Spotify's search bar it woul...
Casual Listener
3779 Views
7 replies
4 likes
DeviceSurface BookOperating SystemWindows 10,etc. My Question or IssueI start a playlist in the desktop app, but after a short period it stops playing there, and tells me it's playing in the web app instead even though it is not open or available. It...
Device Surface Book Operating System Windows 10,etc. My Question or Issue I start a playlist in the desktop app, but after a short period it stops playing there, and tells me it'...
Spotify Legend
493 Views
1 replies
0 likes
PlanPremiumCountryIsrael Operating SystemWindows 10 My Question or IssueAs seen in the screenshot, I can hardly see what's in the playlist, making it impossible to use.I'm using 200% on the ease of access in Windows 10. But I need it in order to see ...
Plan Premium Country Israel Operating System Windows 10 My Question or Issue As seen in the screenshot, I can hardly see what's in the playlist, making it impossible to use. I...
Moderator
1523 Views
3 replies
1 likes
PlanPremiumCountrySpainDevicePCOperating SystemWindows 10 My Question or Issue Hi. Before the last updates I could play the Daily Mix and, after the list was played, new songs were added and the new list with new items was shown but now I can´t. If I...
Plan Premium Country Spain Device PC Operating System Windows 10 My Question or Issue Hi. Before the last updates I could play the Daily Mix and, after the list was played, n...
Moderator
853 Views
1 replies
0 likes
is there a equalizer in spotify pc
is there a equalizer in spotify pc
Moderator
614 Views
1 replies
1 likes
PlanPremiumCountryGermanyDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify windows 10 desktop app does not get muted when I play a youtube video on chrome. How can I activate this feature? Attached are some Sound Settings I use. Tha...
Plan Premium Country Germany Device Desktop Operating System Windows 10 My Question or Issue Spotify windows 10 desktop app does not get muted when I play a youtube video on chrome. ...
Casual Listener
1020 Views
2 replies
0 likes
This is more of a bug report I guess, but on Windows 10 (1.1.48.625.g1c87c7f7) until I cycle the "show desktop overlay when using media keys" setting the global keyboard hook (or however they're being handled) isn't working... even with the applicati...
This is more of a bug report I guess, but on Windows 10 (1.1.48.625.g1c87c7f7) until I cycle the "show desktop overlay when using media keys" setting the global keyboard hook (or however they're bein...
Spotify Legend
380 Views
1 replies
0 likes
PlanPremiumOperating SystemWindows 10 My Question or IssueThe previous version let me change the path to my HDD, now that I can't find the setting in the new UI, by default it goes the SSD, which would greatly decrease the life expectancy since I am ...
Plan Premium Operating System Windows 10 My Question or Issue The previous version let me change the path to my HDD, now that I can't find the setting in the new UI, by default it goes...
Spotify Legend
389 Views
1 replies
0 likes
