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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2465 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

155869 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

151146 Views

295 replies

22 likes

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  • 295 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11513 Views

1 replies

6 likes

  • 11513 Views
  • 1 replies
  • 6 likes

Shuffle button is greyed out unless already listening to a playlist or album

PlanPremiumCountryGermanyDeviceWindows Desktop PCOperating SystemWindows 10 Version 10.0.18363 Build 18363 My Question or IssueIf I open the app fresh, or if I listen to the Spotify radio, the shuffle button is greyed out and unavailable. This is exp...

Newbie

Plan Premium Country Germany Device Windows Desktop PC Operating System Windows 10 Version 10.0.18363 Build 18363   My Question or Issue If I open the app fresh, or if I listen to...

1015 Views

0 replies

0 likes

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Pro-Ject Pre Box S2 Digital issue Spotify don’t play on default

https://youtu.be/a6bUj9fVFxY timestamps in video DAC Pro-Ject Pre Box S2 DigitalHeadphone Beyerdynamic DT 1990 ProProblem when have my dac on default device it makes no sound but when I start with something else and then switch it works again, Thanks...

Roadie

https://youtu.be/a6bUj9fVFxY timestamps in video  DAC Pro-Ject Pre Box S2 Digital Headphone Beyerdynamic DT 1990 Pro Problem when have my dac on default device it makes no soun...

710 Views

0 replies

1 likes

  • 710 Views
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Superuser Contribution spotify does not play Music on PC (win 10)

PlanPremiumCountryGermanyDevicePC , win 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If i want to play a song , it just keeps Skipping trough all Songs of the Artist - without playing it . Just keeps skipping till th...

Visitor

  Plan Premium Country Germany Device PC , win 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   If i want to play a song , it just ...

Xenia

Moderator

862 Views

5 replies

1 likes

  • 862 Views
  • 5 replies
  • 1 likes

Podcast Scrolling Doesn't Load Old Episodes

PlanFree/PremiumCountryCanadaDeviceDesktop Browsers Operating SystemWindows 10 My Question or IssueI've been listening to the Pistol Shrimps Radio (https://open.spotify.com/show/2b30Vzg3NQYoYSW2ur8wRf?si=nSXhBT9MSEWbIJjdRNf6KA) podcast on Spotify for...

Visitor

Plan Free/Premium Country Canada Device Desktop Browsers  Operating System Windows 10   My Question or Issue I've been listening to the Pistol Shrimps Radio (https://open.spotify....

471 Views

0 replies

1 likes

  • 471 Views
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Some saved albums don't show up (they are not removed from Spotify, separate issue) VIDEO PROOF

I have searched for this problem and I cannot find this specific issue anywhere.PlanPremiumCountryUSADeviceLenovo ThinkPad ExtremeOperating SystemWindows 10 My Question or IssueI have a lot of saved albums on Spotify. Recently, on my laptop, I have d...

Casual Listener

I have searched for this problem and I cannot find this specific issue anywhere. Plan Premium Country USA Device Lenovo ThinkPad Extreme Operating System Windows 10   My Question or Is...

faroonidooney

Casual Listener

565 Views

2 replies

0 likes

  • 565 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song in playlist Replaced

Plan : PremiumCountry: USAI'd put my OS/Device, but I'm seeing this on ALL devices. I had a playlist with a song, that has since been replaced - not gray'd out, but replaced. The song was "Aruarian Dance" by "Nujabes" - I can't see that song availabl...

Visitor

Plan : Premium Country: USA I'd put my OS/Device, but I'm seeing this on ALL devices.    I had a playlist with a song, that has since been replaced - not gray'd out, but replaced.&nbs...

Mario

Spotify Legend

1174 Views

1 replies

0 likes

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Superuser Contribution Spotify Overlay not showing when skipping songs

Hello whenever I am in Valorant and skip songs/pause songs the overlay on the top left doesn't show up however when I play in windowed fullscreen it shows up, it never use to do this. pls fix thanks

Casual Listener

Hello whenever I am in Valorant and skip songs/pause songs the overlay on the top left doesn't show up however when I play in windowed fullscreen it shows up, it never use to do this.   pls fi...

Mihail

Spotify Legend

3939 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution [Desktop] Spotify crashes when searching

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10 My Question or IssueEverytime I try to search for anything on the app (both the Microsoft Store and the one on the page) the app just closes itself.I have already tried reinstalling the ap...

Visitor

Plan Premium Country Argentina Device PC Operating System Windows 10   My Question or Issue Everytime I try to search for anything on the app (both the Microsoft Store and the one on t...

Alex

Spotify Legend

664 Views

1 replies

1 likes

  • 664 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcast episode-lists bugging out/can't scroll

PlanFree/PremiumCountryUSADeviceDell and HP laptopsOperating SystemWindows 10 My Question or IssueEvery time I go to a podcast's episode list and try to scroll through it, the scroll bar bugs out and starts vibrating back and forth and flashing, so I...

Casual Listener

Plan Free/Premium Country USA Device Dell and HP laptops Operating System Windows 10   My Question or Issue Every time I go to a podcast's episode list and try to scroll through it, th...

CarlosE

Spotify Legend

3386 Views

23 replies

4 likes

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  • 23 replies
  • 4 likes

Solved!!Superuser Contribution Does not appear my playlist

PlanFree/PremiumCountry Turkey Device(Lenovo V338)Operating System(Windows 10) My Question or IssueDoes not appear my playlist.

Newbie

Plan Free/Premium Country Turkey   Device (Lenovo V338) Operating System (Windows 10)   My Question or Issue Does not appear my playlist. 

Alex

Spotify Legend

622 Views

1 replies

0 likes

Windows
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Superuser Contribution whenever i click on an artist, it just says "something went wrong", how do i get around this?

This happens for any artist i click on, and doesn't happen on my android but does happen on my laptop. If i click "try again" it does nothing. How do i fix this?

Visitor

This happens for any artist i click on, and doesn't happen on my android but does happen on my laptop. If i click "try again" it does nothing. How do i fix this?

Alex

Spotify Legend

1072 Views

1 replies

0 likes

  • 1072 Views
  • 1 replies
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Superuser Contribution I have a very peculiar issue with windows 7.

Yeah so here's the issue. It's really scuffed but everytime I turn my pc on it plays a song which is clearly from spotify even if spotify isn't opened. It occurs 5 minutes after startup and goes away after one song. My dad uses it so he thinks i **bl...

Visitor

Yeah so here's the issue. It's really scuffed but everytime I turn my pc on it plays a song which is clearly from spotify even if spotify isn't opened. It occurs 5 minutes after startup and goes away...

Elena

Moderator

618 Views

1 replies

0 likes

Computer UI
PC
Windows
  • 618 Views
  • 1 replies
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Solved!! Not liked tracks inst playing or showing

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueIf i am trying to play a song from playlist that i doesn't added to my library its not playing, or if i am trying to play charts, there is only liked tracks. Also my frien...

Casual Listener

  Plan Premium Country Russia Device PC Operating System Windows 10   My Question or Issue If i am trying to play a song from playlist that i doesn't added to my library its not ...

qapelsin

Casual Listener

1113 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Windows 10, MacOs and iOS apps not syncing

PlanPremiumCountry DeviceiPhone XS Max, Macbook Pro 2019, Desktop PC - Windows 10Operating SystemiOS 13.6.1, MacOS 10.15.6, Windows 10 2004 19041.450 My Question or Issue Hi, I've just signed up to use Spotify Premium. I'm using a desktop PC, a Macbo...

Casual Listener

Plan Premium Country   Device iPhone XS Max, Macbook Pro 2019, Desktop PC - Windows 10 Operating System iOS 13.6.1, MacOS 10.15.6, Windows 10 2004 19041.450   My Question or Issue ...

Converge57

Casual Listener

684 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Playlist radio does not show liked songs

Issue in Windows Desktop playerWhen right-clicking on one of my own playlists and selecting "Go to Playlist Radio", the playlist for the radio show a mix of tracks that I have liked and unmarked tracks. For the tracks that I have already liked ealier...

Regular

Issue in Windows Desktop player When right-clicking on one of my own playlists and selecting "Go to Playlist Radio", the playlist for the radio show a mix of tracks that I have liked and unmarked tr...

Yordan

Moderator

1242 Views

6 replies

0 likes

playlist radio
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Superuser Contribution Spotify too slow, can't handle large playlists

I have a playlist with 8,500 songs- When I try to search through this playlist it takes over 1 minute now. It also freezes my desktop client. When I want to pause a song while the search is performaning, it does not react and also takes a very long t...

Music Fan

I have a playlist with 8,500 songs- When I try to search through this playlist it takes over 1 minute now. It also freezes my desktop client. When I want to pause a song while the search is performan...

zamorano400

Music Fan

4174 Views

5 replies

11 likes

  • 4174 Views
  • 5 replies
  • 11 likes

Spotify Web Player won't load

PlanFree/PremiumOperating SystemWindows 10, firefox My Question or IssueWhenever I try to access the web player on firefox, the link refuses to work. The page does not go through, but there is no error message, it simply defaults back to what it had ...

Casual Listener

Plan Free/Premium Operating System Windows 10, firefox   My Question or Issue Whenever I try to access the web player on firefox, the link refuses to work. The page does not go through, bu...

Billy-J

Spotify Star

855 Views

3 replies

0 likes

Troubleshooting
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  • 3 replies
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How to get my profile picture to update to my current Facebook one?

PlanFree/PremiumCountryUnited StatesDevicePC, also have a android. Operating SystemWindows 10,etc. My Question or IssueHow to get my profile picture to update to my current Facebook one?

Newbie

Plan Free/Premium Country United States Device PC, also have a android.  Operating System Windows 10,etc.   My Question or Issue How to get my profile picture to update to my curr...

Billy-J

Spotify Star

677 Views

1 replies

0 likes

Facebook
Profile Pic
profile picture
  • 677 Views
  • 1 replies
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Superuser Contribution Spotify skips song after one second

PlanPremiumCountryU.S.ADeviceCustom-built PCOperating SystemWindows 10 home version 2004 My Question or IssueWhen I go to play a song on my Spotify app. Spotify skips the song within one second and goes onto the next all the way through the whole pla...

Newbie

Plan Premium Country U.S.A Device Custom-built PC Operating System Windows 10 home version 2004   My Question or Issue When I go to play a song on my Spotify app. Spotify skips the son...

Alex

Spotify Legend

831 Views

1 replies

0 likes

windows 10 home
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Superuser Contribution Show Album art next to song (Desktop)

PlanPremiumCountryAustraliaDeviceDesktopOperating SystemWindows 10 My Question or IssueHow can I make the desktop app show the album art next to the song like on the phone?On desktop it very "texty" and I'm definitely more a visual person.I like how ...

Visitor

Plan Premium Country Australia Device Desktop Operating System Windows 10   My Question or Issue How can I make the desktop app show the album art next to the song like on the phone? ...

Alex

Spotify Legend

554 Views

1 replies

1 likes

  • 554 Views
  • 1 replies
  • 1 likes