Playlists appear empty on desktop app

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Re: Playlists appear empty on desktop app

Jemi
Spotify Legend

Hey everyone, 

 

Thanks for the info you've provided so far. There's a new Spotify version out right now, so for those that are still experiencing this, make sure to reinstall once more to ensure you have the latest version, and let us know how it goes. Make sure to include the Spotify version.

 

Thanks!

JemiModerator
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Re: Playlists appear empty on desktop app

3k-s05tptr_a3
Casual Listener

I have never used Spotify on my laptop or desktop once and my entire "artists" tab has disappeared.  Made my own post and was directed here.  Installed Spotify app on my Windows 10 with zero artists available to play.  My playlists and Songs still exist...but haven't had artists show up in my "artist" tab in over a month.  Also realizing there is no email or phone support is pretty crazy for Spotify.  Anyways...help please!

Re: Playlists appear empty on desktop app

ooleebs
Casual Listener

@Jemi  

Spotify started acting up just days ago. I have downloaded the latest version, tried every suggestion in the thread, could not find spotify lines in 'hosts' - playlists still empty. I get an error message trying the recover playlist option on the account too. Laptop is on Windows 8.1, android phone.  :(

 

Re: Playlists appear empty on desktop app

ooleebs1
Newbie

So for whoever comes about this thread:

If you tried the hosts file edit and did not find anything of spotify in there or it did not work for you either.

Logout from spotify go to whatever service you used to login to spotify: eg facebook.

On facebook profile page look for the main contact email and use this to reset the password on the spotify login page.

There will be a seemingly new account with some numbers as a username but your favorites are there.

Hope it helps, maybe with google logins too if there are any issues with that.

 

It looks like it happens when the accountname on facebook is taken already in spotify it creates a new one on first time log-ing into spotify. So something was chagend in the spotify-facebook account handling api recently where account details are taken but not the most important stuff people are acctually on spotify for.

Spotify messed up login process with account beeing registred through facebook again. There is a thread with 50 pages from 2014 and 16 pages from 2017. Only **** people make same mistakes again.

 

You spotify should give people free premium vouchers as retribution for the headache and the lost lifetime

 

Re: Playlists appear empty on desktop app

worthlessdaisey
Regular

Still get these issues every time I restart my computer, but I can resolve it by deleting c:\Users\<username>\AppData\Local\Spotify. But I have to do this EVERY TIME.

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Re: playlists empty after reinstall spotify

Jemi
Spotify Legend

Hey everyone,

 
Thank you for the reports you've provided so far. The right team has concluded that for the most part this is due to individual network configurations, or modifications by third party apps. For Spotify to work properly, we suggest that you reset any network configurations to default, and disable any third party apps that may interfere with Spotify.
 
If that doesn't work, we suggest that you create a new post on the boards and we'll help you out from there. Thanks!
JemiModerator
Help others find this answer and click "Accept as Solution".
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Re: playlists empty after reinstall spotify

StefanoLavori
Newbie

Sorry, in wich sense "reset any network configurations to default"?

Re: playlists empty after reinstall spotify

bladexglon
Casual Listener

I've been having problems with the Windows Player for about a month now, and I've reset my network settings, removed all 3rd party which was only one that I downloaded more than 2 years ago but to no avail, still didn't work. Any other solutions to this problem?  P.S. The Web Player shows all of my songs and so does my phone, and Windows is the only one acting up.

Re: playlists empty after reinstall spotify

heinrijkers
Newbie

Several of my playlists are empty or partly empty (e.g. release radar, discover weekly, new music friday) and sometimes I cannot play a track. I tried every solution that was proposed in this thread, but none of them have worked. The problem exists since I downloaded the newest version of Spotify on my MacBook approximately 3 weeks ago. Can anyone assist? Thanks in advance.

Re: Playlists appear empty on desktop app

Dreamzy16
Newbie

Solution, it worked for me:

Go to C:\Windows\system32\drivers\etc\ and delete the Hosts file. Then restart Spotify.

 
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