Playlists appear empty on desktop app

Solved!
Reply

Playlists appear empty on desktop app

Keenright
Casual Listener

 

Plan

Free/Premium

Device

HP Pavilion Laptop

Operating System

Windows 10

 

My Question or Issue

Spotify won't play any music in the app or in the web player. All of my playlists, favourite songs, and everybody else's playlists all show no songs. This is extremely frustrating. I was just thinking about upgrading to premium and now I can't play or listen to anything! I've tried uninstalling and reinstalling the app and everything related, and it never works. There must be a problem with my account. This is extremely frustrating! Please help me fix this.

 

I've attached a screenshot of what spotify looks like when I click the play button on a playlist from another page. When I open a playlist, it just tells me it's empty.

 

Screenshot (4).png
2 ACCEPTED SOLUTIONS
Solution!

Jemi
Spotify Legend

Hey everyone,

 
Thank you for the reports you've provided so far. The right team has concluded that for the most part this is due to individual network configurations, or modifications by third party apps. For Spotify to work properly, we suggest that you reset any network configurations to default, and disable any third party apps that may interfere with Spotify.
 
If that doesn't work, we suggest that you create a new post on the boards and we'll help you out from there. Thanks!

View solution in original post

Solution!

voluntaryist
Visitor

I had the same problem for the last year. Even corresponding with Spotify support was no help. I could see music in playlists on my other devices but not on this one Windows 10 computer. This is where I just found the solution:

https://www.youtube.com/watch?v=34s81vMF3CQ

 

Basically, I just went to C:\Windows\System32\drivers\etc and deleted the "host" file. That immediately fixed my problem. The host file is not required for windows to work: https://www.quora.com/What-happens-if-I-delete-my-host-file-on-my-computer-Do-I-need-it-Can-I-get-it...

 

So glad to have finally found a solution! Hope this helps others.

View solution in original post

179 Replies

turret_detected
Casual Listener

Thank you Smexyskeletor!

Dementia
Casual Listener

Yup, worked for me to edit the hosts file. Thanks. This was driving me nuts & bolts.

user-removed
Not applicable

@Smexyskeletor wrote:

"Pick hosts and click on Open."


This all works, I'm sure... but I can't find the "hosts" file in my drivers folder. Is there anything it would automatically rename to?

jeyriss
Newbie

Hi, it's not working for me because some lines are missing

so what can I do?

midrangermusic
Casual Listener

There was 2 files named "hosts" for me, so if it's the same for you, try the other one ?

karelia_back
Casual Listener

Thank you so much that fixed the problem!

Peter
Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this. We're here to help.

 

It seems that updating the desktop app on PC to the latest version leads to certain playlists appearing empty.

 

Could you try reinstalling the app from the Windows Store and let us know if that fixes the issue for you?

 

We would also suggest trying @Smexyskeletor's solution? It seems to have worked for several users already.

 

Thanks! Keep us posted.

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Tritonpr95x
Casual Listener

Hello,

 

Im not able to use this solution,

 

I do not have anything related to spotify in my host notes.

fortez
Casual Listener

 Installing Spotify from windows app store fixed the issue for me.

KMOX4
Roadie

Didnt work for me, still wont load music.

24pvgo8_z-6da
Newbie

ty dude, fixed it for me

Smexyskeletor
Casual Listener

Exact same problem, how is there no response for this? They seem perfectly fine on my phone, but they appeared with only 20 something songs on my laptop, I reinstalled it and now EVERY playlist is empty! Tried everything I could think of, including the many ways of "turning it off and on again"

THEELIBLUE
Newbie

The same thing happened to me too. I hope they can somehow fix this

Solution!

Jemi
Spotify Legend

Hey everyone,

 
Thank you for the reports you've provided so far. The right team has concluded that for the most part this is due to individual network configurations, or modifications by third party apps. For Spotify to work properly, we suggest that you reset any network configurations to default, and disable any third party apps that may interfere with Spotify.
 
If that doesn't work, we suggest that you create a new post on the boards and we'll help you out from there. Thanks!

View solution in original post

nuritiki
Visitor
thats**bleep**, deleting the host it what worked for me C:\Windows\system32\drivers\etc\

Petya
Community Legend

Hey there @nuritiki,

 

Thanks for letting us know what worked for you! 

 

Feel free to mark the response that help you as a Solution so other users who come across this thread find the answer they're looking for quicker. 

 

Let us know if there's anything else Spotify-related we you could use a helping hand with 🙂

 

Have a good day!

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

FireFlare
Visitor

really sad nothing has still been done about this, starting to regret switching over from apple music. Thank god for the actual helpful users who had a fix for this problem, much appreciated 

a565
Casual Listener

"individual network configurations"

"modicfications by thrid party apps"

Can you give some specific examples?

heinrijkers
Newbie

Several of my playlists are empty or partly empty (e.g. release radar, discover weekly, new music friday) and sometimes I cannot play a track. I tried every solution that was proposed in this thread, but none of them have worked. The problem exists since I downloaded the newest version of Spotify on my MacBook approximately 3 weeks ago. Can anyone assist? Thanks in advance.

bladexglon
Casual Listener

I've been having problems with the Windows Player for about a month now, and I've reset my network settings, removed all 3rd party which was only one that I downloaded more than 2 years ago but to no avail, still didn't work. Any other solutions to this problem?  P.S. The Web Player shows all of my songs and so does my phone, and Windows is the only one acting up.

StefanoLavori
Newbie

Sorry, in wich sense "reset any network configurations to default"?

SUGGESTED POSTS