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Queue not working while offline (WIN10)

Queue not working while offline (WIN10)

vojtys

Plan

Premium

Country

Czechia

Device

(Thinkpad T470)

Operating System

(Windows 10)

 

My Question or Issue

 

Hello,

found similar topics in older threads but nothing worked for me 😞

I cannot use queue when I switch to the offline mode. All tracks that I insert while offline look like on the picture below. When I go online, everything seems to be ok. No issues on other devices (Android, another W10 computers).

 

I already

- made clean uninstall/install

- tried different versions, both from Spotify web and Microsoft store

- logged from another account

- checked firewall/security tab

no queue when going offlineno queue when going offline

Reply
7 Replies

Eni

Hey @vojtys

 

Thanks for getting in touch about this here in the Community. 

 

Just to confirm, the songs you put in the Queue while in Offline mode don't play at all or they play normally but they're displayed the way you're showing in the screenshot?

 

On another note, could you let us know if this is happening across devices or only on your PC? Also, would you mind trying on a different PC to check if the same happens?

 

We'll be on the lookout for your reply.

EniModerator
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nickstrawn

The same is happening to me on PC. The tracks play, I can add to queue but it only looks blank as shown above. No issue on phone in offline mode. 

CarlosE

Hey @nickstrawn,

 

Thanks for reaching out and welcome to the Community!

 

Could you try logging out, restarting your device, and logging back in? If that doesn't make any difference, try running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble. We also suggest downloading the app again from the Microsoft Store.

 

In case the issue persists, could you let us know roughly when this started happening and if it was after a specific event, such as an app or OS update?

 

We'd also like to know the Spotify version you're running.

 

Keep us posted.

CarlosEModerator
 
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jamezwatson1

I have this problem too, I primarily use Spotify offline and it's difficult to see whether requests have been added to the queue when DJing. Since the major UI update it has been like this, please sort this out, I pay for this service!

 

Spotify version - 1.1.66.580.gbd43cbc9-a

Screen Shot 2021-08-25 at 10.38.48.jpg

Jeremy

Hi there @jamezwatson1,

 

Thank you for your reply and screenshot in this thread.

 

Can you confirm if you tried the troubleshooting steps that's been provided in the thread?

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
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jamezwatson1

Hi Jeremy,

 

Yes, I have.

 

Thanks,

 

James

Jeremy

Hi again @jamezwatson1,

 

Thank you for getting back to us and for your confirmation.

 

We tried this from our end and we couldn't replicate the same behavior.

 

Can you have someone log in with their account on your device to see if the issue persists? This will  help us understand if it's account related or not.

 

Keep us posted 🙂

Cheers!

JeremyModerator
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