Smart shuffle will not turn off

[New user]

No matter what I do, no matter what device I use, I cannot turn off smart shuffle. When I hit it, it says they were removed but then I look at the queue and it is the exact same, still with recommended songs. Not only that but no matter how many songs I listen to or how many I skip, or how many times I hit the shuffle button it wont shuffle and keeps playing the same few songs. I listen to a lot of music and it is driving me absolutely insane not being able to listen to it.

[kaworu_bloodpaw]

Could you please let me know what devices this is happening on? Are they all desktops, or a mix of desktop and mobile? Is this all on the same internet connection?