Some songs are not played

[Noguri]

Hello.

I have a strange issue from today. Some songs are not played from Spotify, only after played It many times. So for example if some song isn't played, I have pressed play maybe four or five times and after that song is played.

Please, what to do with this problem?

Thank You.

MarcoNone of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Yordan]

Hi @Noguri!

Could you share a short screen recording which captures the app's behavior so we can take a closer look at this? We'll also need the song URIs so we can double-check if they work on our end.

If you haven't already, it's worth removing the app's cache by deleting the prefs file to see if that helps:

1. Open Spotify and make sure it’s running in the background.
2. Open the Task Manager in Windows and switch to the Details tab.
3. Locate the process Spotify.exe, right-click it and select Open file location to open the Spotify folder.
4. There you'll find a file called prefs, which holds info about the currently logged in account. Simply delete it.
5. While in the Spotify folder, you'll also find a Users folder. Open it and delete its contents as well.
6. Restart the Spotify app.

Note that you'll be logged out and your settings will be reset, so you'll have to adjust them again. If you had music downloaded for offline listening, you'll have to re-download it as well. Your library, however, will not be affected, so no worries there.

Keep us posted on this!