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Songs Grayed Out

Songs Grayed Out

Plan:  Premium

Country:  Australia

Device:  Dell computer

Operating System:  Windows 10

My Question or Issue:  every now and then, there'd be a recommend album on my home page (today its Untold Tales, by Brian Auger And The Trinity), but when I go to play it all the songs are grayed-out.  Why recommend an album I can't play?  And as I'm a Premium Member already, what other level is there?

 

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1 Reply

Hi there @Crowey,

thanks for reaching out !

 

Please follow the troubleshooting steps provided here.

If none of the above had helped, i'd like you to let me know of all the steps you've taken.

Another good indication for me would be to know when you've started experiencing the issue.

 

Thanks for your cooperation

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