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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1635 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145438 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130330 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10975 Views

1 replies

6 likes

  • 10975 Views
  • 1 replies
  • 6 likes

No Option to Add or Remove Facebook

Hello!I've been having this issue for a week or so, I've been trying to connect my Spotify to my new Facebook account. I had deleted my previous one without unlinking it with Spotify and now Spotify does not give me the option to remove or add Facebo...

Newbie

Hello! I've been having this issue for a week or so, I've been trying to connect my Spotify to my new Facebook account. I had deleted my previous one without unlinking it with Spotify and now Spotif...

OneByBoo

Roadie

468 Views

1 replies

0 likes

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Superuser Contribution Podcast are not sync between different devices

The sync between the podcast on desktop and mobile is not working every time... i think this problem consists so long and nothing changed... also I think we need a new "mark as played" button on desktop....

Regular

The sync between the podcast on desktop and mobile is not working every time... i think this problem consists so long and nothing changed...   also I think we need a new "mark as played" butto...

elpol1234

Visitor

9788 Views

19 replies

12 likes

podcast
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  • 12 likes

Spotify Connect on Windows 10

PlanPremiumCountryGermanyDeviceDell XPS 15 Operating SystemWindows 10 My Question or IssueSpotify Connect doesn't work anymore on the desktop versions for Windows 10. It doesn't matter if I'm listening to Spotify through the browser and want to conti...

Newbie

Plan Premium Country Germany Device Dell XPS 15  Operating System Windows 10   My Question or Issue Spotify Connect doesn't work anymore on the desktop versions for Windows 10. It...

456 Views

0 replies

2 likes

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  • 2 likes

Suggestion to make the program less annoying when started with Windows 10

My Question or IssueHi good day. I would like for the next version to improve the program by starting Windows 10 started minimized in the system tray because it does not and it is very annoying to turn on the PC since I always close it. Also, I open ...

Casual Listener

My Question or Issue Hi good day. I would like for the next version to improve the program by starting Windows 10 started minimized in the system tray because it does not and it is very annoying to ...

384 Views

0 replies

0 likes

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Solved!!Superuser Contribution Disable Local Files

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to disable Spotify from accessing my local audio files on the desktop app, but there s...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I want ...

neeksor

Visitor

9981 Views

12 replies

0 likes

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  • 12 replies
  • 0 likes

Deleted song unintentional

PlanFreeCountry ItalyDeviceXiaomi Mi A1, Asus Zenfone 2Operating SystemWindows 10 My Question or Issue Hi, i think i had unintentionaly deleted an song to be playable how can i listen it again? it's Sally from Hardwell, it wasn't from a playlist or s...

Casual Listener

Plan Free Country  Italy Device Xiaomi Mi A1, Asus Zenfone 2 Operating System Windows 10  My Question or Issue  Hi, i think i had unintentionaly deleted an song to be playable...

Sebasty

Community Legend

495 Views

1 replies

0 likes

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How to show Remastered Deluxe Albums with the rest of my albums without saving all of the songs

My Question or IssueWith this new update to how albums are displayed, a lot of my albums aren't put in one place anymore and it is harder to navigate. This is because for a lot of the albums I have saved, they come from deluxe or remastered albums wh...

Casual Listener

My Question or Issue With this new update to how albums are displayed, a lot of my albums aren't put in one place anymore and it is harder to navigate. This is because for a lot of the albums I have...

rjcrocuta

Casual Listener

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Play Change don't work in playlist.

PlanFreeCountryNieuwegein DeviceHP LaptopOperating SystemWindows 10 My Question or IssueHello,I wanted to change the image and description of my playlist. I press save, everything works. I close Spotify, I come back and the changes do not work. The o...

Visitor

  Plan Free Country Nieuwegein   Device HP Laptop Operating System Windows 10   My Question or Issue Hello, I wanted to change the image and description of my playlist. I ...

643 Views

0 replies

0 likes

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[solved] Repeat functionality gone from Windows 10 desktop app [premium account]

As per the title: Desktop app / Windows 10 / Premium account / UKThe repeat button has disappeared, and the playback menu has repeat and shuffle grayed out, see attached screenshot. I sure hope this is not a design choice, I hope it's a bug.

Casual Listener

As per the title: Desktop app / Windows 10 / Premium account / UK The repeat button has disappeared, and the playback menu has repeat and shuffle grayed out, see attached screenshot.   I sure...

doppioslash

Casual Listener

539 Views

1 replies

0 likes

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  • 1 replies
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Daily Mix Lists Not Populating

Operating Spotify via Apple device and Windows OS -- Why are my "Daily Mix" playlists not showing up? I addded nearly 80 different groups when I signed up, I received 6 "Daily Mix" playlists, which were all quite excellent (props to the algorithm). H...

Newbie

Operating Spotify via Apple device and Windows OS -- Why are my "Daily Mix" playlists not showing up?  I addded nearly 80 different groups when I signed up, I received 6 "Daily Mix" playlists, w...

375 Views

0 replies

0 likes

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Superuser Contribution Unable to view albums

PlanFreeCountry DeviceLaptopOperating SystemWindows 10 My Question or IssueThere are a lot of artists whose albums I can't see or listen to when I go on that particular artist's page. Why is this happening?

Newbie

Plan Free Country   Device Laptop Operating System Windows 10   My Question or Issue There are a lot of artists whose albums I can't see or listen to when I go on that particular ...

Jemi

Spotify Legend

486 Views

1 replies

0 likes

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  • 1 replies
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Spotify PC, Android and Web Player don't play the same song

PlanPremiumCountryIndonesiaDeviceMoto Z PlayOperating SystemWindows 8 My Question or IssueSpotify for PC, Android and Web Player doesn't play the same song when i click on a song. I've reinstalled Spotify for Android and PC, already cleared the cache...

Newbie

Plan Premium Country Indonesia Device Moto Z Play Operating System Windows 8   My Question or Issue Spotify for PC, Android and Web Player doesn't play the same song when i click on a ...

481 Views

0 replies

1 likes

  • 481 Views
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  • 1 likes

Podcasts Not Playing

PlanFreeCountryUSADeviceGalaxy S10Operating SystemWindows 10 My Question or IssueHia, so I have been having a problem for a long time where whenever I go to play a podcast, nothing plays. Furthermore, whenever I try to go and view the episodes of a p...

Newbie

Plan Free Country USA Device Galaxy S10 Operating System Windows 10   My Question or Issue Hia, so I have been having a problem for a long time where whenever I go to play a podcast, n...

485 Views

0 replies

0 likes

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[Desktop][Connect] Spotify doesn't open

So since i reinstalled windows on my pc spotify simply doesn't open anymore, i already reinstalled, done a clean installation, done a safe boot start, reinstalled with restarting the computer and still nothing, honestly i tried everthing that i saw o...

Casual Listener

So since i reinstalled windows on my pc spotify simply doesn't open anymore, i already reinstalled, done a clean installation, done a safe boot start, reinstalled with restarting the computer and sti...

458 Views

0 replies

0 likes

Connect
Desktop
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error code 17

PlanFreeCountryAmericaDevicenot sureOperating SystemWindows 10 My Question or Issuei know it's been addressed before, but when i try installing spotify it comes up with error code 17. i've tried some of the previous solutions, but since they were 4-5...

Regular

Plan Free Country America Device not sure Operating System Windows 10   My Question or Issue i know it's been addressed before, but when i try installing spotify it comes up with error...

Billy-J

Spotify Star

757 Views

3 replies

0 likes

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Local Files Bugged

Just put a couple local files on spotify, they normally work fine, but these ones didn't. The lyrics are super quiet, extremely distorted, and barely recognisable as English. It is not an issue with the file, as i tried with multiple versions of the ...

Newbie

Just put a couple local files on spotify, they normally work fine, but these ones didn't. The lyrics are super quiet, extremely distorted, and barely recognisable as English. It is not an issue with ...

284 Views

0 replies

0 likes

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Superuser Contribution Liked Songs playlist does not match Songs playlist on Desktop

After the recent update to Spotify the user experience has fallen below the expectations of a long-time premium subscriber. I mainly use Spotify by liking a song and listening to the playlist of songs that I've previously liked on my PC and iPhone. A...

Newbie

After the recent update to Spotify the user experience has fallen below the expectations of a long-time premium subscriber. I mainly use Spotify by liking a song and listening to the playlist of song...

Ver

Spotify Legend

1418 Views

2 replies

12 likes

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  • 2 replies
  • 12 likes

Solved!! All local files grayed out

PlanPremiumCountryUSADeviceBuilt PCOperating SystemWindows 10 My Question or IssueMy local files are grayed-out no matter what I do. I've unistalled Spotfiy and downloaded the version from the Windows store, unistalled my antivirus (which I was plann...

Newbie

Plan Premium Country USA Device Built PC Operating System Windows 10   My Question or Issue My local files are grayed-out no matter what I do. I've unistalled Spotfiy and downloaded th...

Sebasty

Community Legend

1064 Views

1 replies

0 likes

  • 1064 Views
  • 1 replies
  • 0 likes

No option to like all from an album

PlanPremiumCountryUKDeviceLaptopOperating SystemWindows 10Spotify version 1.1.9.383.g9f48828eMy Question or IssueWhen on an album there is no option to like all songs in the album According to the update the following should be available:To save all ...

Newbie

Plan Premium Country UK Device Laptop Operating System Windows 10 Spotify version 1.1.9.383.g9f48828e My Question or Issue When on an album there is no option to like all songs in the ...

user-removed

Not applicable

16384 Views

4 replies

9 likes

  • 16384 Views
  • 4 replies
  • 9 likes

Windows 10 App Buggy

For a long time the app was fine, and then about 6 or maybe even more months ago, this app started getting really buggy. I assumed that eventually there would be updates that would improve the performance of this app, but it was never fixed. I though...

Newbie

For a long time the app was fine, and then about 6 or maybe even more months ago, this app started getting really buggy. I assumed that eventually there would be updates that would improve the perfor...

Sebasty

Community Legend

1325 Views

1 replies

2 likes

Desktop
  • 1325 Views
  • 1 replies
  • 2 likes